2.5MB problems

[Tanked]

Hello folks,

I am on the 2.5mb service delivered via the silver set-top box. For the past month I've been getting less download bandwidth than I usually get; for UK sites I used to get the maximum (230-235KB/sec) but now its around 190KB/sec, non UK sites are even worse. I have checked NTL's service status page and while it mentions national matainance it says nothing about the service in my area, Greater Manchester. The speed tests I have found on this forum confirm my problem.

I will report this to NTL but I thought I would post here in case there is a simple answer. My problem started around the time people were being upgraded to the 10mb service, is there a connection?

Thanks for any help.

[marky]

Hi and welcome,
Are you 2meg or 3meg, i dont think there is a 2.5 :confused:

But yes i'm having problems since the 10meg upgrades aswell :(

[SLM]

Just to make sure are you on the 2 or 3 meg service, ntl do not do a 2.5meg one. I will assume you are on the 2, ntl state ( http://www.ntlworld.com/helpsupport/support/solution.php?package=broadband&curTitle=Speed%20issues&lastLevel=<a%20href=broadband_cat_iassist.php>Internet%20assistance</a>&curURL=I_experience_slow_speeds.htm ) that you should get UPTO 256KB/s so you are not that far from what you should have, if you can press on you remote.....page up then page down then the blue button, you should get a blue screen come up, can you tell us what these are:
SNR
AGC sig lvl
return power lvl

These are all you can really check on a stb before getting CS involved.

[marky]

Or just look at a recent bill ;)

[Enuff]

Hi and welcome,
Are you 2meg or 3meg, i dont think there is a 2.5 :confused:

But yes i'm having problems since the 10meg upgrades aswell :(dont think there's a 3mb either?

[marky]

dont think there's a 3mb either?

I think they have to upgrade first ;)

[Tanked]

Apologies, you're all correct, there is no 2.5mb service. I am on the 2mb service. Do you think its the 10mb customers taking up the bandwidth?

[marky]

Apologies, you're all correct, there is no 2.5mb service. I am on the 2mb service. Do you think its the 10mb customers taking up the bandwidth?
Yep, i do but they will never admit it :(

[Tanked]

Yep, i do but they will never admit it :(

So theres no point contacting them? Do you think the situation will improve after this 'national maintenance' process is finished?

[marky]

I wouldnt know my friend, but there are some people here that know a lot more than i do.
I'm sure one will post soon :)

[Chrysalis]

the maintenance will never end, it goes on and on :)

you can always ask if their is planned maintenance on your particular ubr and see what they say.