richlowe32
29-01-2006, 22:02
Hi,
For a couple of weeks now I've been intermittantly suffering periods of up to 20-30 seconds where the internet seems to "go away" on my 2Mb cable connection.
I mostly use my connection for online gaming so this has a big impact on my use of the internet.
I called NTL broadband support last week, to be told my modem is operating fine, as the Rdy and sync LEDs stay on solid while this is happening. It's something my end.
I've been running traceroute software to try and figure out where the problem lies, and what I see is big ping spikes associated with a private range IP, 10.66.96.1. which is the first hop from my router. The response from this IP has been as high as 4000ms as well as not responding. The interesting thing is I am also running teamspeak, and I can hear people talking and asking me if my connections alright for 5-10 seconds after things start to go awol in the game, though they cannot hear me. So I figure this is something to do with my upstream connection.
I checked the error log on the modem , the last entry 20:37 coincides with when the drops of service were happening. Does this look like a fault with the modem or with the connection upstream?
I'd like a second opinion before I phone to get someone out to have a look at it.
First Time Last Time Counts Level ID Text
Sun Jan 29 20:37:14 2006 Sun Jan 29 20:37:14 2006 7 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Sat Jan 28 17:05:53 2006 Sat Jan 28 17:05:53 2006 1 Warning(5) 68010300 DHCP RENEW WARNING - Field invalid in response
Sat Jan 28 09:42:12 2006 Sat Jan 28 09:42:12 2006 19 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Time Not Established 1 Error(4) 68000403 ToD request sent- No Response received
Time Not Established Time Not Established 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established 3 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer received
Time Not Established Time Not Established 2 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Wed Jan 18 01:05:24 2006 Wed Jan 18 01:05:24 2006 1 Critical(3) 82000200 No Ranging Response received - T3 time-out
Wed Jan 18 00:38:37 2006 Wed Jan 18 00:38:37 2006 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Tue Jan 17 23:23:03 2006 Tue Jan 17 23:23:03 2006 14 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
... Older entries deleted ...
For a couple of weeks now I've been intermittantly suffering periods of up to 20-30 seconds where the internet seems to "go away" on my 2Mb cable connection.
I mostly use my connection for online gaming so this has a big impact on my use of the internet.
I called NTL broadband support last week, to be told my modem is operating fine, as the Rdy and sync LEDs stay on solid while this is happening. It's something my end.
I've been running traceroute software to try and figure out where the problem lies, and what I see is big ping spikes associated with a private range IP, 10.66.96.1. which is the first hop from my router. The response from this IP has been as high as 4000ms as well as not responding. The interesting thing is I am also running teamspeak, and I can hear people talking and asking me if my connections alright for 5-10 seconds after things start to go awol in the game, though they cannot hear me. So I figure this is something to do with my upstream connection.
I checked the error log on the modem , the last entry 20:37 coincides with when the drops of service were happening. Does this look like a fault with the modem or with the connection upstream?
I'd like a second opinion before I phone to get someone out to have a look at it.
First Time Last Time Counts Level ID Text
Sun Jan 29 20:37:14 2006 Sun Jan 29 20:37:14 2006 7 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Sat Jan 28 17:05:53 2006 Sat Jan 28 17:05:53 2006 1 Warning(5) 68010300 DHCP RENEW WARNING - Field invalid in response
Sat Jan 28 09:42:12 2006 Sat Jan 28 09:42:12 2006 19 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Time Not Established 1 Error(4) 68000403 ToD request sent- No Response received
Time Not Established Time Not Established 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established 3 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer received
Time Not Established Time Not Established 2 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Wed Jan 18 01:05:24 2006 Wed Jan 18 01:05:24 2006 1 Critical(3) 82000200 No Ranging Response received - T3 time-out
Wed Jan 18 00:38:37 2006 Wed Jan 18 00:38:37 2006 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Tue Jan 17 23:23:03 2006 Tue Jan 17 23:23:03 2006 14 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
... Older entries deleted ...