Connection Loss NTL 250 Grimsby

[nerionx]

I have been experiencing this for weeks now. I have phoned CS 4 times, Ive had an engineer out who replaced the modem but still I have problems

Ive wiped me pc, ive tried another pc the problem still remains

The disconnnects last from 5min to about 30 mins, the modem lights show everything as fine but when it happens you cannot reach it at 192.168.100.1

When the connection does work I have bouts of severe upload lag.

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 403000000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -3.0 dBmV
Downstream SNR : 34.6 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 22000000 Hz
Upstream Modulation : QPSKUpstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 41.3 dBmV
Upstream Mini-Slot Size : 2


Logs
First Time Last Time Counts Level ID Text
Sun Jan 29 20:00:40 2006 Sun Jan 29 20:00:40 2006 1 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Time Not Established 3 Error(4) 68000403 ToD request sent- No Response received
Time Not Established Time Not Established 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established 9 Critical(3) 68000200 DHCP FAILED - Request sent, No response
Time Not Established Time Not Established 2 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer received
Time Not Established Time Not Established 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established 6 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer received
Time Not Established Time Not Established 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established 3 Critical(3) 68000200 DHCP FAILED - Request sent, No response
Time Not Established Time Not Established 1 Critical(3) 68000100 DHCP FAILED - Discover sent, no offer received
Time Not Established Time Not Established 1 Critical(3) 82000200 No Ranging Response

Because this problem is making my internet unusuable if I was unable to solve it would I be able to get out of my contract early without fee's?

I dont want to leave NTL as up untill now they have been great, but I dont want to pay for something I cant use.

[Hom3r]

How is the modem connected to the PC?

If its via USB, power down all kit and connect via the ethernet (CAT5) cable and power up all kit

USB has caused problems

[nerionx]

Currently USB however the reason for it being USB is I had the exact same problem with ethernet and the CS told me to swap it over to test it

[JonathanLH]

Downstream Frequency : 403000000 Hz

thought downstream was 402750000?
my Grimsby connection is fine though, UBR 1 near town center, ambit 200

[nerionx]

Ive swapped to ethernet and problems are still there.

The modem took about 10 minutes to reconnect, I remember at my old address it took 2-3 at the most

Im near town also Buller Street