*ALL* ntl 10Mb Discussion (Part 3)

[Mick]

Summary taken from last thread:-

The following are capable of 10Mb now:
ntl 250 (blue Ambit manufactured modem)
ntl 200 (silver Ambit manufactured modem)

The following could be capable of 10Mb, but require a firmware upgrade:
ntl:home 120 (silver Ambit manufactured modem)

The following are not capable of 10Mb:
ntl:home 100 (silver Ambit manufactured modem)
Terayon Terajet 210
Motorola Surfboard 3100/4100
3com Tailfin
3com CMX
All Pace STBs

Testing has not completed on the Samsung STBs, however current results suggest around 8-9Mb may be possible. Higher speeds may be achieved with an upgrade to the uBR - but this has yet to be confirmed.

PLEASE do not call Customer Services/Faults/Technical Support requesting an upgrade for your Cable Modem. Technical Support cannot change your speed, and have been told not to send engineers for customers who are not receiving the full 10Mb downstream speed unless there are other factors involved.

If your modem requires an upgrade to receive the 10Mb service, ntl will contact you to advise you what to do.

Other Information:-

The first information that Cable Forum received from ntl regarding an increase to 10meg broadband can be found in this Cable Forum news article (http://www.cableforum.co.uk/article/186/ntl-to-make-10mb-broadband-speed-as-standard).

FAQ's in part 1 of the thread:

Will the service be capped?
yes, there will be a 75gig/ month cap on the 10meg service that current 3meg users will be upgraded to

Will I need a new modem?
It appears that ntl 120 or later modems will have no problems with the speeds, however older modems and Set Top Box connections will need to be upgraded. Ntl have not released any information on this process yet that i have seen.

When are the new speeds going to be launched?
ntl have stated "By the end of 2006, the roll out of this new product portfolio will be complete."

My mate down the pub says he has already got 10meg, is he lying?
Quite possibly not, it appears that ntl are testing the 10meg service, and I have not noticed a particular pattern of who/ where is being tested.

Will the price change?
Ntl have stated that there are no plans to change monthly prices

What will the upload speed be?
Users who are testing the 10meg service at the moment have reported upload speeds that suggest it will be 512k.

What do i have to do to get 10meg?
We know ntl are upgrading 3meg customers first, but as for what to do... sit and wait for information from ntl!

[herbert clinker]

you try telling tech support that the terayon tj210 won't do 10 megs.
they don't want to know

[phillfyspoon]

The following could be capable of 10Mb, but require a firmware upgrade:
ntl:home 120 (silver Ambit manufactured modem)

how do i get firmware update? I dont have it my 10 wont pass 3500kbps

[groobber]

Just phoned CS for the second time to be told again that I can't have the upgrade as it isn't due for roll out until December. When I politely explained that other people have been upgraded according to Cable Forum he said it was probably the trial areas.

This seems to be a standard reply from CS but why bother to release the info for CS to say it's not available? I will just have to wait for the email he said I would get when the upgrade would take place!!!

[Kevin]

is their no one at ntl who can put out a consistant answer ??????

[etccarmageddon]

there is but why should they?

[Hom3r]

I've run http://www.dslreports.com/tweaks (http://www.dslreports.com/tweakr/)
and get this

Receive Window (RWIN): 33580

Notes and recommendations:
https://www.cableforum.co.uk/images/local/2005/11/1.gif Choose RWIN between 94900 and 251120


I've downloaded the file but can somebody recommend a RWIN setting to use

[pk1209]

there is but why should they?

you're right, there's absolutely no need for NTL to give clear, consistent information to their paying customers.

[DieDieMyDarling]

Just got this myself:

Notes and recommendations:
https://www.cableforum.co.uk/images/local/2005/11/1.gif Change MTU to 1492 (FAQ #707 (http://www.broadbandreports.com/faq/707))
https://www.cableforum.co.uk/images/local/2005/11/1.gif Choose RWIN between 10220 and 26280 (FAQ #586 (http://www.broadbandreports.com/faq/586))


i'd like some advice too, i've never messed with stuff like this before, is it safe? Should i do it? And what kind of numbers should i put in?

[pk1209]

Just got this myself:

Notes and recommendations:
https://www.cableforum.co.uk/images/local/2005/11/1.gif Change MTU to 1492 (FAQ #707 (http://www.broadbandreports.com/faq/707))
https://www.cableforum.co.uk/images/local/2005/11/1.gif Choose RWIN between 10220 and 26280 (FAQ #586 (http://www.broadbandreports.com/faq/586))


i'd like some advice too, i've never messed with stuff like this before, is it safe? Should i do it? And what kind of numbers should i put in?

I haven't touched my MTU since the days of 56k. I'm not really sure you'll gain anything when on a 10mb line. As for RWIN, don't really know much about it, sorry. May look into myself later.

[Syco]

Current update from the TSO


Dear Mr Rice
I have tried to get to the relevant screens but was unable to. I also tried to log in as an existing customer but they seem to have a record of my account as a dial-up which is incorrect. However I did refer the matter to Hampshire Trading Standards to investigate and liase with NTL

Regards
Amela Bogdanovic
Fair Trading Officer
Trading Standards
Tel: 024 7683 1877
Fax: 024 7683 2666

Lets see if I hear anything from them :)

[Sherlock614]

On the dslreports tweak page, in the "speed" bit, it will only let me enter a 4 figure number, ie. 1000, won't let me enter 10000. How are you guys getting correct results (or am i doing something wrong here) :confused:

Service: cable
Speed (advertised) kbit/s: 1000

Edit:

Sorry just realised what i did wrong :p: :p:

[jtwn]

MTU should be left at 1500.

[DaBuzz]

What happens when you go over the cap on 10mbit? any of you b/w demons care to tell me?

[jrhnewark]

What happens when you go over the cap on 10mbit? any of you b/w demons care to tell me?Seems to be nothing yet - but over time, it'll probably be the same as what's happening already. That is, bandwidth hogs being downgraded to the 512kbps 'special' service. :)

[byron_hinson]

Now I just did the tier upgrade to the 10mb service, now I've signed up for the service and I can only get 5mb on my NTL 200 modem, am i in my rights to demand the NTL 250 modem now?

[SMHarman]

I haven't touched my MTU since the days of 56k. I'm not really sure you'll gain anything when on a 10mb line. As for RWIN, don't really know much about it, sorry. May look into myself later.1492 is for DSL, 1500 is the number for cable.

[RoNa7dO]

you are not gettin the full speed because it is not been fully upgraded in ur area!!!!!

[byron_hinson]

you are not gettin the full speed because it is not been fully upgraded in ur area!!!!!

Damn, assumed it had been fully upgraded in the areas like this, thought I read others in Cambridge had 10mb?

[fluff]

I'm in Guildford and I use the NTL 250 SACM. I have tried ringing CS and asking for the upgrade but get told that it isn't available yet. I noticed that they did upgrade work in Guildford on the 7th so I tried rebooting my modem but I am still at the 3mbit speed. I've tried logging into the tier migration but it seems to get stuck at validating username? :blush:

[Albie]

Superfast Broadband Hits The UK

http://news.bbc.co.uk/1/hi/technology/4422098.stm

[RoNa7dO]

not all of the 3meg ppl got upgraded to 10Mbit so it means that the connections are not fully estabilised, there is still work to be done, at the moment so many people have the same problems of getting half speed but its not bcoz of the modem its because of their network gettin hammered i guess bcz even ppl that were on 2meg are on 10meg now

[byron_hinson]

Well accourding to the Cable Modem site http://192.168.100.1/ I'm running at 10mb, but only getting the 5mb - anyone else on the NTL 200 Modem in Cambridge and getting the same speed?
__________________

I take it all back - my wireless card was the problem, couldn't get that kind of speed going! I went wired and it works great.

[groobber]

Anyone on the Baguley cache areas managed to get an upgrade yet???

[Andy C]

I got a phone call tis afternoon from ntl to let me know that the network issue preventing me from going on the 10 meg service was fixed and did i want to try upgrade again.

Quite a nice surprise after only reporting the issue over the last couple of days, so a big thumbs up to ntl! :)

Edit: Currently downloading at 1160 K/sec using the ntl:250 modem.

[Sherlock614]

Anyone on the Baguley cache areas managed to get an upgrade yet???

Yes m8, upgraded Tuesday (called CS) from 3mb to 10mb :)

[fire]

I live in the brighton area and have 2mb and a Samsung stb.If i phoned up and asked for the first month free offer to 3 mb,do you think i would get 3 mbit or the 10 mbit config.

[jrhnewark]

I live in the brighton area and have 2mb and a Samsung stb.If i phoned up and asked for the first month free offer to 3 mb,do you think i would get 3 mbit or the 10 mbit config.As an existing customer, I don't think that offer would be available (and I should think you'd get the 3Mbps config file, as no one with a Sammy has 10Mbps yet). :)

[fire]

As an existing customer, I don't think that offer would be available (and I should think you'd get the 3Mbps config file, as no one with a Sammy has 10Mbps yet). :)

Yes it is,it is an offer on the ntl channel,available until 31st december.The offer says first month free when you upgrade your broadband speed,or any other sevices.I just saw it then on the channel.

0800 183 1010

[jrhnewark]

Yes it is,it is an offer on the ntl channel,available until 31st december.The offer says first month free when you upgrade your broadband speed,or any other sevices.I just saw it then on the channel.

0800 183 1010That's a first - I wonder if, as per normal conditions, customers could upgrade for one month and then downgrade the next month? Or is there a longer minimum term than that?

[fire]

Well it says the normal,subject to a minimum 12 month contract.But i don`t know if that means you have just got to keep broadband for the year, or what you have been upgraded to.

[UncleBooBoo]

I have an NTL 250 modem if I log into the modem 192.168.100.1 can I find out what the maximum speed my modem is receiving in my area?

I mean I know i'm on the 2MB service and I get that in every speed test. I had a call last night from ntl offering me 10MB with a 75Gig cap for 37.99 but I see most of you ain't getting it so I don't want to pay extra if I ain't going to get the 10MB!

So I was wondering before I order if it shows the max speeds on the line?

[XFS03]

I have an NTL 250 modem if I log into the modem 192.168.100.1 can I find out what the maximum speed my modem is receiving in my area?

I mean I know i'm on the 2MB service and I get that in every speed test. I had a call last night from ntl offering me 10MB with a 75Gig cap for 37.99 but I see most of you ain't getting it so I don't want to pay extra if I ain't going to get the 10MB!

So I was wondering before I order if it shows the max speeds on the line?The modem page will only show the maximum upstream & downstream rates for the service you are on. It will show the same info for all 2Mb users (2048000 down 200000 up), and for 10 Mb users (10240000 down 512000 up). You will have to run a speed check to see what actual speeds you are getting.

Did ntl just call you out of the blue, or had you already enquired about the upgrade?

[UncleBooBoo]

No he called me up out of the blue.

He did not even know I was an NTL customer but he had my mobile number????

He also said he could not upgrade me as he only delt with new customers but he would pass my details along and I will get a call back.

I did tell him I was only thinking about it as I ain't going from 24.99 - 37.99 just for an extra meg or two!

I'm paying too much for 2MB as it is demon.net offer two meg for 17.99 un-capped!!!

On adsl you get to see the total speed of what's available on your line as well as the speed your subscribed too. Thought it might have been the same on cabe.

Not to worry i won't waste my time upgrading just in case.

[Kevin]

You will find that those with the blue ntl 250 modem seem to be getting the full 10mb, those with ambit 120, 100 etc seem to be getting 5mb I had a ambit 120 this morning till 10 o clock when the engineer came out swapped it for a ntl250 modem, when i had the silver ambit 120 i got 5mb when he swapped it i got the full 10mb..
I dont think a lot of this is due to the network i think its due to the firmware on some of the modems not being able to cope with the 10mb speed.

[chrisb123]

Anyone got a Samsung STB and 10mb? Are you getting full speed?

[US.M@JORHAZZARD]

Can anyone explain what all these critical errors are on my CM logfile ???

Thu Nov 10 18:21:42 2005 Thu Nov 10 18:21:42 2005 2 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...Time Not Established Time Not Established 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.Time Not Established Time Not Established 1 Critical(3) 82000200 No Ranging Response received - T3 time-outThu Nov 10 15:49:07 2005 Thu Nov 10 15:49:07 2005 1 Critical(3) 84000100 SYNC Timing Synchronization failure - Failed to acquire QAM/Q...Thu Nov 10 15:49:05 2005 Thu Nov 10 15:49:05 2005 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...Thu Nov 10 15:49:07 2005 Thu Nov 10 15:49:07 2005 38 Critical(3) 84000200 SYNC Timing Synchronization failure - Failed to acquire FEC f...Thu Nov 10 13:38:40 2005 Thu Nov 10 13:38:40 2005 4 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...Time Not Established Time Not Established 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.Time Not Established Time Not Established 1 Critical(3) 82000200 No Ranging Response received - T3 time-outWed Nov 09 17:18:06 2005 Wed Nov 09 17:18:06 2005 1 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...Time Not Established Time Not Established 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.Time Not Established Time Not Established 2 Critical(3) 82000200 No Ranging Response received - T3 time-out

srry didn't expect it to come out like that ..

[Nidge]

You will find that those with the blue ntl 250 modem seem to be getting the full 10mb, those with ambit 120, 100 etc seem to be getting 5mb I had a ambit 120 this morning till 10 o clock when the engineer came out swapped it for a ntl250 modem, when i had the silver ambit 120 i got 5mb when he swapped it i got the full 10mb..
I dont think a lot of this is due to the network i think its due to the firmware on some of the modems not being able to cope with the 10mb speed.


I was told be an engineer a few months ago that the Terayon modems can handle up to 50meg.

[ugly1]

[QUOTE=Mick]

What do i have to do to get 10meg?
We know ntl are upgrading 3meg customers first, but as for what to do... sit and wait for information from ntl!


:mad: :mad: :mad: :mad: :mad: :mad:

NTL AREN'T I MEAN AREN'T GIVING THE 10MB TO 3MB CUSTOMERS 1ST

I CONTACTED NTL TODAY AND ASKED ABOUT IT

THEY SAID THAT NEW CUSTOMERS CAN HAVE IT RIGHT NOW BUT OLD CUSTOMERS WILL HAVE IT BY THE END OF 2005

TYPICAL COMPANY POLICY

LOOK FOR MORE CUSTOMERS AND DONT LOOK AFTER YOUR OLD CUSTOMERS

[Chrysalis]

Just got this myself:

Notes and recommendations:
https://www.cableforum.co.uk/images/local/2005/11/1.gif Change MTU to 1492 (FAQ #707 (http://www.broadbandreports.com/faq/707))
https://www.cableforum.co.uk/images/local/2005/11/1.gif Choose RWIN between 10220 and 26280 (FAQ #586 (http://www.broadbandreports.com/faq/586))


i'd like some advice too, i've never messed with stuff like this before, is it safe? Should i do it? And what kind of numbers should i put in?

keep mtu at 1500

rwin should be a multiple of mss 64240 is a good value, I use 256960 but to use a value higher then 65000 you need to enable large recieve window, also keep mtu auto discovery enabled.

To set these tweaks drtcp is the easiest tool to use you can google for it.
__________________

You will find that those with the blue ntl 250 modem seem to be getting the full 10mb, those with ambit 120, 100 etc seem to be getting 5mb I had a ambit 120 this morning till 10 o clock when the engineer came out swapped it for a ntl250 modem, when i had the silver ambit 120 i got 5mb when he swapped it i got the full 10mb..
I dont think a lot of this is due to the network i think its due to the firmware on some of the modems not being able to cope with the 10mb speed.

Keven what did you do to actually get your modem swapped? Almost everyone else who rang up got told they cant have a swap and with me they took it further and downgraded me back to 2mbit because I asked for a new modem.

[bongman_uk]

I was told be an engineer a few months ago that the Terayon modems can handle up to 50meg.

Well i seem to remember the Terayon only has a 10mbit NIC in it. (it can only connect via ethernet to your pc at 10mbit)

Dunno how you can get 50mbit through a 10mbit pipe!

[Russ]

I've been told if I upgrade to 3Mb from 1Mb now, I'd get the 10Mb straight away - I am SO tempted to go for it but it would mean my bill would jump from £51 per month to £67 :(

[Kevin]

keep mtu at 1500


Keven what did you do to actually get your modem swapped? Almost everyone else who rang up got told they cant have a swap and with me they took it further and downgraded me back to 2mbit because I asked for a new modem.

Chrysalis, I phoned yesterday as i was having issue with the modem before the swap, it was a faulty ambit 120 i had, when the engineer came out i showed him the download rate and showed him the stats on nthellworld regarding the 250, he swapped out my 120 for a 250 and we did a download test again bingo straight to 10mb he said that this was going to be a nightmare for them as it looked like he would be having to swap all the 120's out, he spoke to swansea and confirmed it with them that this has taken the download speed to the full 10mb and fixed the issue. He also said if this is the case with the new 10mb speed he would need a bigger van for all the 250's he would be having to replace.

Im thinking tho it looks like a firmware issue and all the has happened is that the ntl 250 modems have a version of their firmware that is capable of handling the 10mb maybe all the trialists were on these ntl 250's who knows.

[Chrysalis]

Ok thanks, I did have an engineer due today I was going to fry my modem deliberatly but decided against it for various reasons the main one its immoral and cancelled the visit.

quote from kevin
"Have to agree here, if ntl had communicated to their staff correctly then i doubt any of this would have happened, it has been far too inconsistant from the word go. Maybe ntl think their customers dont speak to each other, If I go to upgrade my speed on the speed upgrade page and it offers me 2mb or 10mb its obvious there is no 3mb anymore, so which one if i am looking for a speed increase am i going to take ?

The fact that they put out an announcement saying all their current high tier customers (3MB) would be the first to be upgraded then joe bloggs who is a 2mb customer see's that he can get it but me i pay 37.99 a month cannot seems to me a little wrong, im not sure if the 3mb first announcment came from ntl or from someone on here that i do not know but if it was from ntl how do they expect their high paying customers to feel.

All it would have taken was someone to say we are either allowing 10mb accross the board, or not allowing it period. This it seems is a simple decision to make but was never taken and now we have this....a mess."

Classic example, some people getting upgraded even if they got an incapable modem, others been told they cant be upgraded, and I even got physically downgraded because the guy seemed to hate me because I upgraded from 2mbit and kept going on it was for 3mbit user's only. I wasnt arguing with him at that point about the modem but just saying it is possible I did it via the website and at that point I was preying he wouldnt downgrade me and he didnt indicate he would. But soon after the phonecall he sent the 2mbit config to my modem, now the strange thing is noone else was able to reuupgrade me rententions or the website as only 1 change allowed a month so how did he downgrade me after I upgraded? hmmmmm.

quote
"Is there something wrong with the Adslguide speedtest?

Been having varying results, which doesn't tie in with results from Robin Walker's site (10mb), or the download speeds i am getting (1.2mb/s). I am, according to the Adslguide speed test, running at between 5mb and 9mb.... just doesn't add up

I also find that a lot of the time, the Adslguide speed test isn't working, something i haven't seen before (unless its upgraded NTL customers doing what i am doing) "

Adslguide the traffic is leaving ntl's network so its a true internet speedtest, other factors involved such as capability of adslguide's speedtest server and ntl's peering to adslguide's isp. Robin walker speedtest is on ntl's own network so you essentially just testing internal speeds.

[PowerUser]

So should I to call Tech support and explain the situation and ask them if they could send the updated firmware, if not the could they replace my modem.?

[Tuftus]

So should I to call Tech support and explain the situation and ask them if they could send the updated firmware, if not the could they replace my modem.?

So the updated firmware is ready then???? :rolleyes:

[Enuff]

I've had enough of all this "it will take 10mb it wont take 10mb" ordeal! :confused: I'm having my samsung stb replaced next week for a SACM...:disturbd:

[Russ]

I've been told if I upgrade to 3Mb from 1Mb now, I'd get the 10Mb straight away - I am SO tempted to go for it but it would mean my bill would jump from £51 per month to £67 :(

:banghead:

Just phoned ntl back to get the upgrade and a.) there's no record of my earlier call and b.) no I will NOT get the 10Mb until December :grind:

I hate it when ntl do this. I don't mind having to wait until december - but I spoke the same callcentre, the same department and 2 people have told me conflicting things.

And as usual, the first person I spoke to did not make a record of the call. :grind:

Ah well, let's hope my email to one of ntl's directors gets the person in the wrong in a serious amount of trouble.

[Tuftus]

Did you not see post #1 then Russ? ;)

[Russ]

Did you not see post #1 then Russ? ;)

Yes I did! That's why I was so surprised when the first person I spoke to told me it was available now. I asked her if she was absolutely sure of this and she went away for a while and told me when she came back that I could definately have it.

[hairport]

I've had enough of all this "it will take 10mb it wont take 10mb" ordeal! :confused: I'm having my samsung stb replaced next week for a SACM...:disturbd:
I'm amazed that they offered to swap your samsung out. That's all I asked for and was told I couldn't have it. So I cancelled the TV and telephone and hey presto the modem will be installed in December.
It's extraordinary how NTL are so short sighted that they lose a customer!

[kronas]

Yes I did! That's why I was so surprised when the first person I spoke to told me it was available now. I asked her if she was absolutely sure of this and she went away for a while and told me when she came back that I could definately have it.


i had to ring twice, the first dozey CS could not even find my details :rolleyes: i just hung up because i got fed up of waiting, nice lady the second time did it for me :D you just need to ring back again russ, you shall get it just keep trying :p:

[Hom3r]

On the dslreports tweak page, in the "speed" bit, it will only let me enter a 4 figure number, ie. 1000, won't let me enter 10000. How are you guys getting correct results (or am i doing something wrong here) :confused:

Service: cable
Speed (advertised) kbit/s: 1000

Edit:

Sorry just realised what i did wrong :p: :p:

try 9999

[Enuff]

I'm amazed that they offered to swap your samsung out. That's all I asked for and was told I couldn't have it. So I cancelled the TV and telephone and hey presto the modem will be installed in December.
It's extraordinary how NTL are so short sighted that they lose a customer!I only have BB thru the samsung not subscribed to the tv. funny enough the cs guy I spoke to thought that was a bit odd.

[markmarkymark]

Given this section of the first post of part 3 ..

**********
The following are not capable of 10Mb:
ntl:home 100 (silver Ambit manufactured modem)
Terayon Terajet 210
Motorola Surfboard 3100/4100
***********

I have the Ambit 100 modem and I was upgraded to 10M a couple of days ago. The modem received the new settings (I checked). But alas I get no more than 3M (which I was on before)....

Now the above says 'not capable of 10Mb' - does this mean actually not capable of 10M (but could do 5M), or, its simply not capable of being used on the faster network. If the later is the case, i this why I can get no more than 3 M?

Thing is, If I were getting say 5M I would be happy and would wait for further upgrades as and when NTL gets around to it. But since I have no more than 3M I am wondering if it is the modem or something else. CS / Tech support have no ideas .....

Any thoughts?

cheers

Mark

[Hom3r]

markmarkymark (http://www.cableforum.co.uk/board/member.php?u=724) vbmenu_register("postmenu_621966", true);
Problerly beacuse your area hasn't be fully upgraded yet

[hairport]

I only have BB thru the samsung not subscribed to the tv. funny enough the cs guy I spoke to thought that was a bit odd.
I would've thought that if you ordered broadband on it's own you'd get a cable modem. The samsungs are so big compared to the stand alone units.
I'm wondering whether I should ring again and see if I can get a modem put in without me having to disconnect TV and phone. :dozey:

[gimpymoo]

Sorry if this as been asked a million times before:

Im currently on 3mb and know that 10MB is being trialled in my area (Nottingham)

If I DOWNGRADE over the phone, can I UPGRADE online directly after?

[PowerUser]

So the updated firmware is ready then???? :rolleyes:

In my experiance with NTL if you dont ask you definitely wont get. I wouldnt be on the trial of up to 10mb if i didnt ask. My download maybe crap but my upload is cool at 65-70kb/s.

[Cerberus]

Sorry if this has been covered already but it has been a very long day and I really cant be bothered sifting through the mass amount of posts. Can anyone tell me if the Renfrew area has been upgraded yet to 10mb? If not, does anyone have any idea when it will be?

If it is available can some very kind and decent person tell me where I go to obtain this upgrade?

Many thanks in advance!!!

[djstevie]

Im from Renfrew and i phoned CS this morning to be told that 10meg wasnt available till Jan 06...I was on 2 meg, done the upgrade on the tier page online and a quick reboot of the modem and i was on 10meg. The speeds are strange at the moment...sometimes im hitting 950kb/sec and other times im getting 400kb/sec.....my average after doing a few tests today seems to be about 830kb/sec. Im using a Terrajet modem. Overall im happy with it.

[Splink]

I'm on 3Mbit at the moment, with a Terayon Terajet 210 modem. I'm happy to wait until whenever they decide to upgrade me automatically, but from what I've seen in these threads over the last couple of days it's all rather a case of the left hand not knowing what the right hand is doing at NTL at the moment. Conflicting information, wrong information, misleading information, all steming from the basic fact that no one has obviously made it clear to 100% of the CS staff what exactly their line should be. Sounds to me like they've been left to interpret this 10Mbit upgrade instruction however they want.

Like I said, I'm happy to wait until my alloted time to get this upgrade, as hopefully NTL will have more of an idea about what exactly should be happening.

Good luck to all you people experiencing issues, hope you get it sorted.

[FlangeMonkey]

It does annoy me that they say the SB4100 doesnââ‚ƚ¬Ã¢â€žÂ¢t work on 10mbit as the spec say it works up to 38mbit down and 10mbit up. Unless there talking about DOCSIS! And even then its dam annoying as most people paid for there modems a long time ago and have already lost out with the monthly charges, now they lose there treasured modem!


GGGRRrrrr :bigcry:

[Cerberus]

Im from Renfrew and i phoned CS this morning to be told that 10meg wasnt available till Jan 06...I was on 2 meg, done the upgrade on the tier page online and a quick reboot of the modem and i was on 10meg. The speeds are strange at the moment...sometimes im hitting 950kb/sec and other times im getting 400kb/sec.....my average after doing a few tests today seems to be about 830kb/sec. Im using a Terrajet modem. Overall im happy with it.

Bit gutted with Jan 06 tbh but I am happy to wait. Just wanted some clarification thats all. There just seems to be too many people (not on these forums) contradicting themselves and giving conflicting stories.:confused: Ah well stuff it and I will happily and patiently await 10mb's arrival. Having said that I may actuall contact CS after work tomorrow and see if they can shed some light on it, if any! My friends at Maxwell Road in Glasgow are staying very tight lipped and are a bit reluctant to tell me anything.:(

[slowcoach]

For the past few weeks browsing has been real cr@p, sites unable to load/non existent etc., since the 10Mb upgrade everything is suddenly really sweet. Well worth the upgrade for the improved browsing experience alone.
Downloading big files from Germany averaging 1MB/sec.
No problems with the modem losing connection etc.
Appears ntl have done a decent jobbie in this area. :tu:

Oh, and by the way, †œThe Bloke in the Pubââ‚Âà ‚¬Ãƒâ€šÃ‚ÂÂ� was only 9 days out as far as my speed upgrade was concerned, although I did have to beg ntl to do it. ;)

hey, I'm not too proud to beg. :p:

[Enuff]

I would've thought that if you ordered broadband on it's own you'd get a cable modem. The samsungs are so big compared to the stand alone units.
I'm wondering whether I should ring again and see if I can get a modem put in without me having to disconnect TV and phone. :dozey:I used to have tv thru it until i canceled it, they replaced it with a silver 200 that didnt work properly so I kicked up a fuss and they came back and replaced that with my old stb.

[slowcoach]

I used to have tv thru it until i canceled it, they replaced it with a silver 200 that didnt work properly so I kicked up a fuss and they came back and replaced that with my old stb.
Hopefully you will get a nice little (fast) blue one.
Then you will have to get your begging bowl out, good luck Dodger. :tu:

[Enuff]

Hopefully you will get a nice little (fast) blue one.
Then you will have to get your begging bowl out, good luck Dodger. :tu: Thanx, you watch me :D I happened to pass a couple of NTL installers today messing in one of the green boxes near me, they both agreed that the samsung may possibly go to 7mb and they said that the silver 200's are being phased out and if u are to have a SACM installed, then it will be the little blue 250. that'll do for me! and to order it now is best cos soon as all the other samsung users find out that it wont take the 10mb then there's gonna be a huge demand for SACM's :Yikes:

[mmm]

Has anyone yet reported the capability of Routers attached to their 10Mb/s cable modem.

I know the Linksys BEFSR41 v1 and 2 only had a 10Mb/s half-duplex WAN port and I guess anyone using a wireless B router via wireless can't get half of the rated speed - but what about actual perfomance with these and other routers?

[UncleBooBoo]

Is the 10MB BB available in swansea?

I have an NTL 250 SACM!

Also I am on the 2MB service at the moment if I go to NTL's website and order the 3MB upgrade will I get the 10MB service?

Ohhh and last if I upgrade and the speed is crap can I downgrade again or am I locked in to a whole new contract?

[PowerUser]

then it will be the little blue 250. that'll do for me! and to order it now is best cos soon as all the other samsung users find out that it wont take the 10mb then there's gonna be a huge demand for SACM's :Yikes:

How can you possibly order another modem, :confused: . I called today regarding changing to the ntl 250 because of bad fluctuating speeds on the new trial 10mb service,and Even though i was really really polite, I got told where to go, So good luck with that!.

[homealone]

Has anyone yet reported the capability of Routers attached to their 10Mb/s cable modem.

I know the Linksys BEFSR41 v1 and 2 only had a 10Mb/s half-duplex WAN port and I guess anyone using a wireless B router via wireless can't get half of the rated speed - but what about actual perfomance with these and other routers?

very good point, and why i haven't been at all exited by the news of greater speeds, as a 2meg user with an 'old' router, I may be more interested in lower bandwidth products, later....

[PowerUser]

P.s This thread has certainly died down alot, there were normally 5-6 posts every10 mins, I guess all those people who called Retensions are no longer with us, LoL.


But hey, lets not feel bad for them as they can join as a New Customer now, and then get everything they ever wanted, Cool!:p: . Good luck to em. I say.

[Russ]

Ohhh and last if I upgrade and the speed is crap can I downgrade again or am I locked in to a whole new contract?

You can change your speed once every 30 days.

[Enuff]

How can you possibly order another modem, :confused:I just called cs and the guy I spoke to in swansea, (oh and by-the-way he told me that he had the 10mb so it must be available there too) he did a bit of research, was on the phone for ages with him! and said that he's been told by technical that the samsungs cant take it so he arranged for me to have my stb swapped next thursday. :D I also told him that I tried retensions first but they closed at 5pm, so I think that just made him try a bit harder for me? A very nice guy tho, extremely polite and in a jolly mood... maybe because he has the 10mb? :)

[ssdd]

Sorry if this as been asked a million times before:

Im currently on 3mb and know that 10MB is being trialled in my area (Nottingham)

If I DOWNGRADE over the phone, can I UPGRADE online directly after?
No need to do that. Phone them and tell them you want to go from 3mb to 10mb and they should do it there and then, they did for me and I'm in your area ;)

[nate]

Has anyone yet reported the capability of Routers attached to their 10Mb/s cable modem.

I know the Linksys BEFSR41 v1 and 2 only had a 10Mb/s half-duplex WAN port and I guess anyone using a wireless B router via wireless can't get half of the rated speed - but what about actual perfomance with these and other routers?

I'm using it through a D-Link DI-624 (cabled, not wireless) and is full speed ahead.

Download Failed (1)

[jtwn]

I have found no speedtest has given me a full 10mbit, though downloading from multiple sources (say two dls at once from ms) I can get my full whack. So be aware.

For instance Robin Walker's speed test seems to give me 4980 or 5002 most times, so it looks like there must be some kind of something going on somewhere.

[nate]

I have found no speedtest has given me a full 10mbit, though downloading from multiple sources (say two dls at once from ms) I can get my full whack. So be aware.

For instance Robin Walker's speed test seems to give me 4980 or 5002 most times, so it looks like there must be some kind of something going on somewhere.

I have had the same problems. But, you do have to remember that there will be a vast amount of servers that don't actually 'have' 10mb connections, or have their bandwith to unique ip's throttled.

Is definitely 10mb here though, as shown in previous screenshot.

I do suggest using mirror.ac.uk to test.

[Gareth]

Yeah, I had some strange results depending upon the site used for testing. I've been having a great time downloading stuff from http://gamefiles.blueyonder.co.uk/blueyondergames - I'm maxing out my connection with this at the moment :)

[sleepless]

Can someone explain to me why the SB4100 is not 10mbs capable.

thanks.

[Millay]

lol.. i hate even looking at these conversations, but at my old house (where my cable connection currently is) im at 10mbit.... i have house move on monday.. and i reckon i will be back on 3mbit... and guess what I dont care... yes its been nice streaming those high data rate mp3's but come monday I will still be able to access my exchange server and I will still be able to transfer files... such is life..

[gimpymoo]

No need to do that. Phone them and tell them you want to go from 3mb to 10mb and they should do it there and then, they did for me and I'm in your area ;)

Thanks for the reply ;)

[slowcoach]

P.s This thread has certainly died down alot, there were normally 5-6 posts every10 mins, I guess all those people who called Retensions are no longer with us, LoL.
Perhaps they got upgraded and are now too busy downloading DVD's ready for the Sunday Boot Sale :D
__________________

Has anyone yet reported the capability of Routers attached to their 10Mb/s cable modem.

I know the Linksys BEFSR41 v1 and 2 only had a 10Mb/s half-duplex WAN port and I guess anyone using a wireless B router via wireless can't get half of the rated speed - but what about actual perfomance with these and other routers?
I am using the cheap wired Origo 4 port router it's 10/100 and working like a dream.

[VSPNET]

I have NTL 3mb connection and in the northampton area, I have not yet recieved the upgrade, and am not expecting it for a long time due to the last year.

Until two months ago i had an on going fault with the green box at the end of my street, 5 engineers and 25 phone calls later its sorted...

So it leaves the question will my service be upgraded or will it be a disaster like the last year of service?

>> And Will my Linksys BEFSR41 have any issues with the 10mbit connection if it has the 10mb WAN port?


Many Thanks,

Mark

[BloodyL]

So has anyone managed to get the "trial" upgrade in the last 24hrs?

[VSPNET]

I do not know if anyone has had it in the last 24 hours, but i do know they have had it in the last week.

[willmash]

I've just been reading on another thread that people are slowly being upgraded to 10meg, though you have to phone NTL and ask them to upgrade you apperently. Then I checked the competition.

UK Online offering 24meg. £29.99
Be also offering 24meg. £24.00

NTL 10meg. £37.99?

Ok, so UK online and Be are ADSL2, but how long before NTL catch up?? Or drop their prices!!

On top of that, I have the sammy STB which nobody seems to know if it will handle 10meg.

Not sure if I'll bother asking for the upgrade now. :erm:

[Paul]

Ok, so UK online and Be are ADSL2, but how long before NTL catch up?? Or drop their prices!!They may drop them slightly in April, but certainly not to £27.99

On top of that, I have the sammy STB which nobody seems to know if it will handle 10meg.I thought that had been made clear now. As it stands the Samsung will do about 8 meg max.

[Paul]

Can someone explain to me why the SB4100 is not 10mbs capable. It only has a 10Mbps ethernet port ?

[stairpotato]

UK Online offering 24meg. £29.99
Be also offering 24meg. £24.00

NTL 10meg. £37.99?
:erm:

In fairness to NTL - In effect that means the prices for UK Online are £40 and Be £35 if you take into account phone line rental.....

....and of course you only get 24 meg if you live within 300 metres of your exchange....

[Nidge]

I've just done a speed test and here are my download results.
Download speed from Uk server 8080/KBS
Download speed from European servers 8238/KBS

[Bill C]

In fairness to NTL - In effect that means the prices for UK Online are £40 and Be £35 if you take into account phone line rental.....

....and of course you only get 24 meg if you live within 300 metres of your exchange....

What you will now have is a steady stream of users on here claiming they are within the 300 meters of the exchange. And therefor if they dont get there 10 meg, There oooffff to the greener grass just like the anti cap brigade :LOL:

[JohnHorb]

I thought that had been made clear now. As it stands the Samsung will do about 8 meg max.

My understanding from a post by Jimbo is that this is a limitation of the interface between the Sammy and the UBR, and NTL are investigating whether UBR upgrades will help, or whether Sammys will need to be replaced. Until these investigations are complete, NO upgrade is available for Samsungs (though you MIGHT get some kind person to arrange a SACM).

[etccarmageddon]

I've just been reading on another thread that people are slowly being upgraded to 10meg, though you have to phone NTL and ask them to upgrade you apperently. Then I checked the competition.

UK Online offering 24meg. £29.99
Be also offering 24meg. £24.00

NTL 10meg. £37.99?

Ok, so UK online and Be are ADSL2, but how long before NTL catch up?? Or drop their prices!!
those ADSL 24meg product will only give you the top speed if you're very very close to the exchange. I agree though as a direct price comparison NTL aren't as good.
__________________

ukonline is actually 22meg max and this is what they say:

We believe that if you are less than 2Km away from your telephone exchange, you should be able to get higher than 8Mb, and up to 22Mb. Final download speed depends on the length and quality of your phone line, which we check during Sign Up. If your line won't support 22Mb, but will support higher than 8Mb, we will let you know what speed we think you can get during Sign Up, and set your line as fast as it can go. If we are not able to guarantee at least 8Mb, we will offer you a lower speed service.
__________________

see here how NTL will always defeat ADSL!

http://www.internode.on.net/adsl2/graph/index.htm

you appear to need to be under 2.5km from your exchange in order to be better off speed wise than NTL customers. and that's subject to link quality and distance.

[Enuff]

I had adsl a few years ago with nildram thru bt... it was ok but nowhere near as good as cable! the only thing now that puts me off getting adsl, is having to go back with bt... no effing way! as they say, once bitten!!!....

[LostintheNW]

I just asked for a SACM and been told once its installed it will be at the 10meg speed. I have a samsung box at the moment, and they can't take the new speed.

[Enuff]

I just asked for a SACM and been told once its installed it will be at the 10meg speed. I have a samsung box at the moment, and they can't take the new speed.same here... will have mine installed next thursday.

[Sput]

Today NTL informed me that the 10Mbps service for EXISTING 3 Mbps customers began on the 8th November 2005 and is scheduled for completion by the end of December 2005 - please note that this is for EXISTING 3 Mbps customers. I understand that new applicants for the 10Mbps service will receive it ASAP.

This is all the information I have.

[PowerUser]

I just called cs and the guy I spoke to in swansea, (oh and by-the-way he told me that he had the 10mb so it must be available there too) he did a bit of research, was on the phone for ages with him! and said that he's been told by technical that the samsungs cant take it so he arranged for me to have my stb swapped next thursday. :D I also told him that I tried retensions first but they closed at 5pm, so I think that just made him try a bit harder for me? A very nice guy tho, extremely polite and in a jolly mood... maybe because he has the 10mb? :)

It must be because you don't have a NTL modem in the first instance, whereas I already have a 120, so they wont sort it out for me!, :(

[Robjones23]

I'm pretty annoyed to be honest, I live in manchester just down the road from the ntl office there and have called CS up twice and had no luck at all. They keep telling me that I can upgrade to 3Meg but I can't have 10meg until it's out officially and they're only "trialling" it at the moment with those that are already on 10Meg.

Told them I'd seen that lots of people have been upgraded and they just told me where to go..... gay.

Grrrr......

[simon9975]

Work this one out then folks....


Rand CS got a nice friendly scottish lady and enquired about the 10mb roll-out,was told in the grimsby area it's december,so i asked the lady would you increase me to the 3mb tier..yes no problem.
Re-booted the modem got a speed of 2.5mb then got a call back from the same lady saying had to downgrade you back to the 2mb as your modem the ntl100 wont take it,so from this i assume either it wont take 3mb which i'm sure it will or shes saying it's allready in your area but untill december your not having it.....

Anyway she told me that i will get a letter or email asking me if i want to upgrade,so for now looks like i have to stay on the 2mb and also she told me you'll get another modem.

[pk1209]

UK Online offering 24meg. £29.99
Be also offering 24meg. £24.00

NTL 10meg. £37.99?


I checked on UK online to see what speed i could expect, and they said approx 16.5 mbit, maybe a bit higher or lower. Gotta say, I am tempted. UK online do charge 25 connection, and you have to buy a router for 80 quid, but it works about the same price for a year as NTL top tier.

tempted, tempted, tempted

[mcmanic]

i'm still on 3meg here on a ntl:home 120 (silver Ambit manufactured modem), My friend who works for them at Luton branch who i e-mailed yesterday whilst he was at work went into my account and sent a hit to the cable box, that was yesterday around 2.00pm, i'm still waiting for the 10meg config file, lol yet my account says 10meg enabled.

Brighton area

[NEONKNIGHT]

i'm still on 3meg here on a ntl:home 120 (silver Ambit manufactured modem), My friend who works for them at Luton branch who i e-mailed yesterday whilst he was at work went into my account and sent a hit to the cable box, that was yesterday around 2.00pm, i'm still waiting for the 10meg config file, lol yet my account says 10meg enabled.

Brighton area

Does you're friend have any idea when there will be a software update for the 'home 120 cable modems' ? ;) The new speeds are fantastic but would luv to be able to go even faster! :D

[etccarmageddon]

I'm pretty annoyed to be honest, I live in manchester just down the road from the ntl office there and have called CS up twice and had no luck at all. They keep telling me that I can upgrade to 3Meg but I can't have 10meg until it's out officially and they're only "trialling" it at the moment with those that are already on 10Meg.

Told them I'd seen that lots of people have been upgraded and they just told me where to go..... gay.

Grrrr......try the online tier upgrade screen, you might be able to select 'upto' 10meg from there.

[Robjones23]

I just called up a friend and he gave me the telephone number for retentions and they just upgraded me. Pretty bad that it took that to get it though.

[Zorba1970]

Does anybody know if the 10mb is available in the ex-c&w Gosport/Solent area yet?

[herbert clinker]

whats the ethernet output on the ntl 250 modem is 10mb or is it 100mb

[fire]

same here... will have mine installed next thursday.

What number did you phone to get the samsung replaced,i phoned yesterday about getting the upgrade.I was told all the info will be in a letter in december.

Brighton area

[bongman_uk]

whats the ethernet output on the ntl 250 modem is 10mb or is it 100mb

100mbit

[dward]

Would somebody be able to post the ntl retentions contact number for us who are having quite possibly no luck at all with customer services?

[dwabbit]

Originally Posted by sleepless
Can someone explain to me why the SB4100 is not 10mbs capable.
It only has a 10Mbps ethernet port ?

My Surfboard 4100 has a 10/100 port and the 100 led is lit but my Router a linsys befsr41 had only a 10meg wan port.
So ive changed my router to a linksys wrt54g.
Which has a 10/100 wan port

.

[Bambi]

Been rading about the SB4100, aparently it has 100Mb ethernet port.
I can only get it to work at 10Mb.
Anyone know what is wrong here, the documention or me?
It docs state that 100Mb connection is shown with both NIC lights illuminated ans 10Mb witth only the top light.
Is there a way to switch it to 100Mb? Or should I just tell ntl its broke and I need a nice new one?

[herbert clinker]

100mbit

thanks bongman it looks like the ntl 250's the modem i need.

anybody any ideas how i can get the nice ntl person to swap my stinking aged terayon for a nice shiny new ntl 250,being nice doesn't work i've tried it.

[bongman_uk]

For 10mb broadband your router only needs to support 10mbit full duplex

and yes, i have the NTL:250 and get full speeds.

[etccarmageddon]

Would somebody be able to post the ntl retentions contact number for us who are having quite possibly no luck at all with customer services?
0800 052 0243

[dward]

*ty for the number

Just a few questions I would like answering really...


What is the best way of contacting ntl for the upgrade? I have a STB that was upgraded about a year back to a silver samsung one I think. I can't use the upgrade page online because they cannot upgrade STB from there. I have called NTL (10mb is in Peterborough where I live) and they said I will be upgraded by end of november and some crap that I think they were on about as a way of getting me off the phone tbh.

I remember when I was upgraded from 1mb to 3mb, I called them and asked for 3mb, 2mins later is was on (first call). Now its just a complete pain in the ****, I just want my upgrade!!!

It appears as though they want to make me wait because I have a STB. Well I pay for their top Internet service, two telephone lines and a moderately sized TV package from them, wheres the service back?

Please help meeeeeee :)

[etccarmageddon]

the best way, if it matters so much, is to be polite and dont take any crap (ie. getting non level playing field treatment compared to new customer). or you could be patient and sit it out for a few weeks or a couple of months and wait for them to get on top of it.

[LostintheNW]

What number did you phone to get the samsung replaced,i phoned yesterday about getting the upgrade.I was told all the info will be in a letter in december.

Brighton area
I had to do mine through sales to get mine replaced, CS passed me over

[VSPNET]

I have just finished what was the longest phone call in my life, can you guess who i was calling?

Thats Right! NTL Customer Services and then the NTL Broadband Technical Support dept.


I rang the customer services line and the kind chap on the other end told me to ring this number he gave me and they would be able to upgrade my 3mb service to 10mb over the phone, but guess what...

Thats right again! they quoted the same old quote: "NTL 10Mbit service will be automatically upgraded at the end of December 2005". When I asked them why 2mb customers were recieving the service first he told me it was impossible. Impossible? Impossible! So my eyes decieved Me and everyone else aswell? I think not! (Somone posted a screen shot of the online upgrade page with there 2mb service stated then below a choice to upgrade to 10mbit!)
I have read many of the posts in this topic and it seems to me that the NTL employees havent got a clue about the products there selling or as to when the upgrades will actually happen.

My best guess is just sit tight and wait until its become "official" and if its not been upgraded by then, get on the phone.

[Rone]

Well the support staff can only be as good as the information they are given.
And it seems this time they have been given differing bits of info.
Because someone higher up has failed it seems to get a grasp on the situation, he's exposed all the CS staff to repeated pleas for upgrades that they cant give, and no doubt verbal abuse.

[Tragedy]

Is bund03 3MB or 10MB?

[VSPNET]

its does seem that NTL CS have been told different pieces of information, and not enough information. From what ive gathered the people with the 10mbit service at the moment are in the trial areas and that the 10mbit service will go mainstream in December 2005.

If they were a bit less secretive about it then people wouldnt be ringing them up asking for the upgrades.

[etccarmageddon]

...Thats right again! they quoted the same old quote: "NTL 10Mbit service will be automatically upgraded at the end of December 2005". When I asked them why 2mb customers were recieving the service first he told me it was impossible. Impossible? Impossible! So my eyes decieved Me and everyone else aswell? I think not! (Somone posted a screen shot of the online upgrade page with there 2mb service stated then below a choice to upgrade to 10mbit!)...perhaps you confused each other as he's right when arguing with your statement that "2meg customers are receiving the 10meg service" - what you mean is 2meg customers are able to upgrade their tier to 10meg.

[bjorkiii]

Was on phone to retentions dept and was sorted in about 5 minutes:).

[etccarmageddon]

...If they were a bit less secretive about it then people wouldnt be ringing them up asking for the upgrades.the press office must be on holiday or closed down as by now they should have contacted this site and clarified what existing customers should know. my quesss is they're too embarrased to tell the truth - which is, new customers are being offered 10meg as a priority over existing customers.

[Enuff]

When I asked them why 2mb customers were recieving the service first he told me it was impossible. Impossible? Impossible! So my eyes decieved Me and everyone else aswell? I think not! (Somone posted a screen shot of the online upgrade page with there 2mb service stated then below a choice to upgrade to 10mbit!)The 2mb customers have upgraded to the 3mb and if their modems allow 10mb they get it, so they will have a bill for £37.99 next month I dont know of anyone moving from 2mb to 10mb for £24.99 or from 1mb to 10mb for 17.99... YET?

[RichieUK]

Well, on Wednesday i phoned CS and was told it wasn't available to me. Then i phoned again on Wednesday evening and was told it is fine and i can be upgraded, he then said to switch the modem off for about 30 seconds and power it back on and i should be on 10mb...And i wasn't. I phoned up just now and explained what happened and she said it's only for new customers...BUT, since i was told i could get it by the other guy, she will upgrade me now :D Shutdown the computer and unplugged the modem for a minute, powered back and im now on 10mb :D

[jrhnewark]

The 2mb customers have upgraded to the 3mb and if their modems allow 10mb they get it, so they will have a bill for £37.99 next month I dont know of anyone moving from 2mb to 10mb for £24.99 or from 1mb to 10mb for 17.99... YET?Not yet. Those of us on 1Mbps and 2Mbps will have to wait to be automatically upgraded or, at the moment, upgrade to the £37.99 tier.

Assuming, after the 3Mbps to 10Mbps upgrades, they do 2Mbps (or maybe they'll do 2Mbps and 1Mbps to 10Mbps together?), those of us on 1Mbps would be able to upgrade to 2Mbps (£24.99 ) to get the 10Mbps speed. :)

[Enuff]

The way I see it, by reading these threads here and on other forums, the 10mb is being rolled out to new customers and existing 3mb customers with the right modems, mainly the SACM 200 and 250's, as far as I can tell, the customers with them SACM's are getting the full whack!... the people who are on 1mb and 2mb might get the 10mb? but only if they upgrade to the 3mb @ £37.99. .. if they dont, then they are looking at 2006 for their upgrade.

Software may allow other/older SACM's to get the full 10mb instead of 4mb to 7,8mb in the not so distant future? same goes for customers on the samsung's has for the old pace stb's they will NOT get the 10mb no matter what! so there's going to be a busy period for the NTL istallation team trying to swap them out for the new SACM's before the end of next year.

[ic2]

The way I see it, by reading these threads here and on other forums, the 10mb is being rolled out to new customers and existing 3mb customers with the right modems, mainly the SACM 200 and 250's, as far as I can tell, the customers with them SACM's are getting the full whack!... the people who are on 1mb and 2mb might get the 10mb? but only if they upgrade to the 3mb @ £37.99. .. if they dont, then they are looking at 2006 for their upgrade.

Software may allow other/older SACM's to get the full 10mb instead of 4mb to 7,8mb in the not so distant future? same goes for customers on the samsung's has for the old pace stb's they will NOT get the 10mb no matter what! so there's going to be a busy period for the NTL istallation team trying to swap them out for the new SACM's before the end of next year.

Just to add to this, had a chat with the techies to see if they could shed any light on timescales etc....
It is true new customers are getting the 10mb first because the modems they are being installed with are 250 and can cope with the new speeds. The upgrades (me included) are only getting 5/6Mb because of a firmware issue (i use a 120), he told me that firmware will be upgraded (but no indication when) and if this did not work new new modems will be issued.

Apparently, I am on the upgrade path but no indication when, I was told just to be patience....which I am being :)

[nemesis01]

what a shambles this whole affair is, good job ntl do not supply anything critical to the nation.

[Derek]

what a shambles this whole affair is, good job ntl do not supply anything critical to the nation.

Yep its a good thing they don't run emergency radio systems or anything like that.

Oh....

And back on planet earth I can't believe people are STILL complaining when almost everyone with a tiny amount of common sense can see that the 10MB isn't ready for everyone and if some people hadn't jumped the gun and basically press-ganged Ntl into giving them it then everyone wouldn't be jumping up and down in a sulk.

[Enuff]

I hope the SACM they are replacing my samsung with is the new blue 250? I hear they are not installing the silver 200's anymore... can anyone verify that?

[willmash]

They may drop them slightly in April, but certainly not to £27.99

I thought that had been made clear now. As it stands the Samsung will do about 8 meg max.

Sorry, guess I missed that one.

Just spoke to CS who claim that 10meg won't be rolled out for 3meg customers until sometime next year. Might just be my area or the sammy STB i have, but not good news for customers (or NTL) if it is true.

[zeus9876]

Fri, 11 Nov 2005 14:44:22 UTC
1st 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec
2nd 128K took 125 ms = 1048576 Bytes/sec = approx 8724 kbits/sec
3rd 128K took 110 ms = 1191564 Bytes/sec = approx 9914 kbits/sec
4th 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec

Upload 50-60kb/s

Just had my modem upgraded from the NTL 100 to the NTL 250.
Before the upgrade i was only downloading ad 5meg now i am at the full 10meb in swansea area.

[foxtrot_yankee]

Fri, 11 Nov 2005 14:44:22 UTC
1st 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec
2nd 128K took 125 ms = 1048576 Bytes/sec = approx 8724 kbits/sec
3rd 128K took 110 ms = 1191564 Bytes/sec = approx 9914 kbits/sec
4th 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec

Upload 50-60kb/s

Just had my modem upgraded from the NTL 100 to the NTL 250.
Before the upgrade i was only downloading ad 5meg now i am at the full 10meb in swansea area.
Did you just phone CS and ask for a new modem?

[NEONKNIGHT]

Fri, 11 Nov 2005 14:44:22 UTC
1st 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec
2nd 128K took 125 ms = 1048576 Bytes/sec = approx 8724 kbits/sec
3rd 128K took 110 ms = 1191564 Bytes/sec = approx 9914 kbits/sec
4th 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec

Upload 50-60kb/s

Just had my modem upgraded from the NTL 100 to the NTL 250.
Before the upgrade i was only downloading ad 5meg now i am at the full 10meb in swansea area.

How did you manage to get your modem up-graded so quickly?

[US.M@JORHAZZARD]

I hope the SACM they are replacing my samsung with is the new blue 250? I hear they are not installing the silver 200's anymore... can anyone verify that?

I got the new little blue 250 modem on a new install 2 weeks ago..

[fire]

For people with the samsung,maybe if you complained about the writing going off the screen,they will give you a modem.I am thinking about doing this,but they will probaly give me a pace instead.

[nemesis01]

Yep its a good thing they don't run emergency radio systems or anything like that.


my point was, that it could have been handled so much better than it has been, that's all.

[etccarmageddon]

Sorry, guess I missed that one.

Just spoke to CS who claim that 10meg won't be rolled out for 3meg customers until sometime next year. Might just be my area or the sammy STB i have, but not good news for customers (or NTL) if it is true.no 10meg is being rolled out to existing 3meg customers by end of this year .... erm I think!
__________________

http://www.cableforum.co.uk/article/186/ntl-to-make-10mb-broadband-speed-as-standard

[gc7]

Just to add to this, had a chat with the techies to see if they could shed any light on timescales etc....
It is true new customers are getting the 10mb first because the modems they are being installed with are 250 and can cope with the new speeds. The upgrades (me included) are only getting 5/6Mb because of a firmware issue (i use a 120), he told me that firmware will be upgraded (but no indication when) and if this did not work new new modems will be issued.

Apparently, I am on the upgrade path but no indication when, I was told just to be patience....which I am being :)

Hello,

New to the forum but will let you know what I have been told by ntl Customer Services.

I had my broadband upgraded from 3MB to 10MB on Wednesday. I am currently only getting 5MB Down but full speed Up. I am using a ntl:120 modem.

As I am moving house next week, but still staying in same area, I asked about having a new ntl:250 modem installed when the engineer comes to connect my service at the new house, as I am not getting the full 10MB Down. The Customer Service Rep said that everyone with a ntl:120 modem will be getting a new ntl:250 modem as they are not releasing any firmware updates. These new modems will be released in batches but Cust Servs were unable to say when they would start delivering the new modems, but did say it would be this year if you are currently on the 3MB service.

Hope this all makes some sense to some people.

[idi banashapan]

so why is this? I read on this site that a couple of people in my area now have >5Mb, yet i don't. 'ok...' i thought, 'i'll give NTL a call and ask..'. so i did. I was told by a polite Scottish woman that only selected people were getting 10Mb (as well as new users) as part of a pilot. Fair enough, I thought, and left it there.

In the last 20 minutes, I have been speaking with a friend of mine who lives in the same town as myself. He is also on 3Mb, yet when he calls NTL (within the last 20 minutes) and asks them the same thing, they upgrade him straight away, no questions asked!?!?!?

So, I call NTL again and explain the whole situation, but once more, they tell me it is pilot and that 10Mb is not available in my area!! He's shown me the screen shots of him using 10Mb!!!

Not in my area??? Pilot??? What's going on????

[Ben]

Snip


Its becuase they don't like you ;) .... No but on a serious note I think its the same old situation - The left arm does not know what the right arm is doing.

I have been upgraded and I live v close to you also as you know ;)

meh maybe is you tell them you will cancel and go on ADSL (they might just listen then ;) )

(bah your not in work today) :p

[mcmanic]

still on 3meg here, spoke to my guy at Luton office and here's what he said

also looked at your account and its shows a
tick in the box for 10 meg not sure what else to do i would speak to faults
to check the hit was sent but as your not suppose to be on the 10meg level
at the moment so all they would do is down grade you give us a call on
monday after they have run the weekend polling of modems and will see if its
still showing as 3meg or 10 meg.


Brighton area.

You have more chances of winning the lottery than getting 10meg it seems , lol

[Nero182]

Hello I have a NTL-250 Cable Modem and i am wonderin if I phoned up and asked if they let me have the 10 Meg would it go full speed cause my modems surports it? Also I guess USB does not make that much of a difference I sould still get my 10 Meg.

[UncleBooBoo]

Is browsing the net faster with the new 10MB or is it only faster when it comes to downloads?

[Ben]

Hello I have a NTL-250 Cable Modem and i am wonderin if I phoned up and asked if they let me have the 10 Meg would it go full speed cause my modems surports it? Also I guess USB does not make that much of a difference I sould still get my 10 Meg.


Your modem will support the 10Mbit connection fine. As for phoning up and getting it, well thats a little hit and miss at the moment. You can always try but it depends who u speak too.

Is browsing the net faster with the new 10MB or is it only faster when it comes to downloads?

You might see a slight increase in browsing speeds. I noticed it but there isn't a huge huge differance. If your browsing things with huge pictures then yes you should see an increase. :)

[wocoom]

The Terayon TJ210 can handle 10mbps, if your not getting the speeds its due to the network interface in your PC/Router, the college i used to go to had a TJ210 on a 38Mbit connection and it run perfectly at upto "37.8MBit" with a maximum upload of "5MBit"

These are tested figures (exact figures are in a coursework which is still being marked)

anyway solong as the modem is hooked into a 10/100mbps network card/device (i.e. router firewall...) it will work fine.

only people with an old 10mbps network card will recive a reduced speed when downloading

[J@ffa]

Is browsing the net faster with the new 10MB or is it only faster when it comes to downloads?

I think there's a point at which it stops mattering, to be honest - obviously if you're on a bandwith heavy website - music clips, movies, flash and the like, it will helpâ₠¬Ã‚¦ but for normal pages with a couple of images, even on 1-2MB you're unlikely to see anything more than a marginal difference, if that. Your browser can also only render so fast! :)

To put the download thing in context, though - at the moment, a 3MB connection takes around 3 seconds to download 1 megaBYTE (connections are measured in megaBITS). With 10MB, less than a second will hook your 1MB, but this obviously depends on the speed of the server you're connected to. As a rule, commercial sites - Microsoft, Apple, Google, Yahoo etc are connected to mirrored servers, which makes them suitable for maxing out your connection. Personal sites and ones one smaller scales are usually only on one server, so you have to just hope that their ISP's are connected to big pipes. :D

[djstevie]

The Terayon TJ210 can handle 10mbps, if your not getting the speeds its due to the network interface in your PC/Router, the college i used to go to had a TJ210 on a 38Mbit connection and it run perfectly at upto "37.8MBit" with a maximum upload of "5MBit"

These are tested figures (exact figures are in a coursework which is still being marked)

anyway solong as the modem is hooked into a 10/100mbps network card/device (i.e. router firewall...) it will work fine.

only people with an old 10mbps network card will recive a reduced speed when downloading

That cant be completely true as i have a 10/100mbps network card and im using the Terayon and im not reaching full speed....average is about 850kb/s

[slowcoach]

Is browsing the net faster with the new 10MB or is it only faster when it comes to downloads?
I have found browsing is the most noticeable difference after the upgrade, you still have to wait for those ISO files to download (although you do not have to wait as long now) :D
Browsing with ntl previously always seemed more problematic than when I had 512Kb ADSL, now it is brilliant. :tu::tu:

[RichieUK]

The Terayon TJ210 can handle 10mbps, if your not getting the speeds its due to the network interface in your PC/Router, the college i used to go to had a TJ210 on a 38Mbit connection and it run perfectly at upto "37.8MBit" with a maximum upload of "5MBit"

These are tested figures (exact figures are in a coursework which is still being marked)

anyway solong as the modem is hooked into a 10/100mbps network card/device (i.e. router firewall...) it will work fine.

only people with an old 10mbps network card will recive a reduced speed when downloading

Yeah i'm not sure about this. I'm not saying you're lying, but i'm getting around 1.06mb/s with my terayon, which i think is about 8-9mb connection. I use my onboard LAN card (Nforce 1gbit ethernet). Might just be other factors on the NTL network, if not the modems

[Nero182]

Hum is seems I got my upgrade they let me have it but the speeds don't seem like it. He said it may take 24 Hours is this True.

Where can I get a speed checker.

[Ben]

Hum is seems I got my upgrade they let me have it but the speeds don't seem like it. He said it may take 24 Hours is this True.

Where can I get a speed checker.

http://homepage.ntlworld.com/robin.d.h.walker/speedtest.html
If you have an Ambit 120 / 100 you will not get full speed at this time.

[ren]

Yay :)

Just got off the phone with Sales and 10mbit is being installed next Friday afternoon.

[BeckyD]

That cant be completely true as i have a 10/100mbps network card and im using the Terayon and im not reaching full speed....average is about 850kb/s

Bear in mind that the network isn't operating at full speed in many areas yet. No one can really determine the capabilities of their modem until they know exactly what speed they should be getting.

[zeus9876]

How did you manage to get your modem up-graded so quickly?


Well i wasnt quite honest with them but one lie deserves another. They plainly told me that my NTL HOME 100 modem would handle to 10meg speeds which it couldnt. SO in order to get my new modem i phoned TS and unplugged my CM and told them it wasnt working ( this was yesterday) and today i got a new one. And i'm downloading at an average of 1100 kb/s

[Carpetmonster]

Who are people calling to get modems replaced so quickly, and more recent modems than I have? I've called broadband tech support numerous times asking for a new modem (currently a Surfboard 3100) but each time get through to what I assume is an Indian call centre reading me things from a crib sheet. Even the old line "I work in IT, I know what I'm talking about" get me nowhere and trying to explain to them that 1.2 megabits doesn't equal 1200 kilobytes (they tried to argue that 1.2 megabits was the speed I should be getting) is driving me around the bend.

It was really slow, getting 120kbytes/sec (a third of what I had before being upgraded) but my first call to BTS was to a nice english chap who re-added me to the system. That helped and am now getting about 4mb and 512k upload, but I'd rather ask for a modem now than wait for NTL to forget/ignore about giving me a new modem, I pester them for one then having no stock (me, a cynic? ;) )
(Sorry for the mini rant, but I feel like I'm getting nowhere with them, the English chap even said if it's still not behaving to call back, he'll put notes in my account to say needs a modem upgrade, but either he didn't or the other people ignored/didn't read them.)

[Ignition]

There is a lot of difference between being the only modem connected to the CMTS / uBR and having to share that bandwidth with others, that's why in a lab a Terayon might be able to happily do 10Mbit+ however when having to filter out transmissions destined for other MAC addresses, having to handle small packets as well as large ones, etc, it's not really an option.

Can't remember if Terayons have a 100Mbit or 10Mbit ethernet port, however those getting close to the 10Mbit might want to check their ethernet settings, as the speeds described are approximately the maximum for a 10Mbit ethernet connection.

[nate]

Wow, CS are really being a nightmare at the moment.

I got my upgrade yesterday, first time calling too. (blog post (http://hintofsarcasm.com/2005/11/11/10mb-of-goodness/))

However, a mate of mine is trying to get hers, but after the 5th call is still getting absolutely nowhere.

The lines from CS aren't even consistent.
She's had..

It's a pilot.
New Customers only.
Not available in your area.
You've already got it.

and..

'10mb? Not something I've heard of.'

Total nightmare.
Anybody browsing the forum right now in CS that could possibly help her out? :)

[markmarkymark]

Hmmm perhaps I'm a whoooos (or too old) but I'm not going to lie about my Ambit 100 not working (it works fine ... up to 3M). I still have not established if the Ambit 100 can handle anything above 3M.... so .. anyone in the Reading area on a Ambit 100 who has upgraded to 10M and is seeing more than 3M ??

Tech support clearly told me today that I am not seeing more than 3M because the network will not support it in my area - and not because I have a Ambit 100 (although he did say that if my network was updated then I still would not get 10M until I change the modem - but I would get more than 3...).

MArk

[Nero182]

http://homepage.ntlworld.com/robin.d.h.walker/speedtest.html
If you have an Ambit 120 / 100 you will not get full speed at this time.

No I am on the NTL250 Modem :(. Maybe it does take 24 Hours.

[dave6x]

Anyone know if Andover has been upgraded?
Still on 3Mbps Down/ 300Kbps up!

[etccarmageddon]

Hmmm perhaps I'm a whoooos (or too old) but I'm not going to lie about my Ambit 100 not working (it works fine ... up to 3M). I still have not established if the Ambit 100 can handle anything above 3M.... so .. anyone in the Reading area on a Ambit 100 who has upgraded to 10M and is seeing more than 3M ??

Tech support clearly told me today that I am not seeing more than 3M because the network will not support it in my area - and not because I have a Ambit 100 (although he did say that if my network was updated then I still would not get 10M until I change the modem - but I would get more than 3...).

MArkI think on page 1 of this thread - first post - it says the ntl 100 doesn't do 10meg - I assume that's the same as an Ambit 100?

[Wiggz]

OK - well I've been away for a while, but I have a Terayon 210, and I'm still only getting 3mb. Is there a upgrade page to go to? Do you ring CS? (I'd expect some increase on this modem even if it cant handle 10mb) Is there any idea of the geographic areas that have been upgraded? Somebody give me a summary if poss please.

Cheers

[Cerberus]

All current 3mb customers in the Renfrew area will be upgraded to 10mb automatically in December. This is ofcourse according to a very good friend of mine at Maxwell Road.

In short I haven't got long to wait.

Can anyone tell me on how to actually apply for trials of the new 10mb service? Is there a link to maybe sign up for future trials and stuff?

Cheers in advance.

[Smack]

Phoned up to ask for upgrade from 2mb to 3mb, they said I couldnt have the 10mb service yet. Then for some reason the operator removed my modem from the network! :Yikes:
Spent the next half hour on the phone tryying to get back online. a nice lady from NTL: then asked if I would like to go on the 10mb "trial" ;)

Now I'm connected at the "10mb" speed in Blackburn im getting 4.5 mb download and 0.5mb upload ;)

[Nero182]

Hum is seems I got my upgrade they let me have it but the speeds don't seem like it. He said it may take 24 Hours is this True.

Where can I get a speed checker.

Anyone have any Ideas I have the NTL 250 Cable Modem and I am deff not getting full speeds. It is anything to do with USB Connection? Also does it really take 24 hours?

[Stephen]

All current 3mb customers in the Renfrew area will be upgraded to 10mb automatically in December. This is ofcourse according to a very good friend of mine at Maxwell Road.

In short I haven't got long to wait.

Can anyone tell me on how to actually apply for trials of the new 10mb service? Is there a link to maybe sign up for future trials and stuff?

Cheers in advance.

I got mine today:)

[Enuff]

I get good results from here--> http://specials.zdnet.co.uk/misc/band-test/

[Phantasm]

Ive rung NTL 3 times so far and been told that I could not be upgraded.

Looks like it might be getting harder to get upgraded rather than easier.

I would have thought that if the confusion were due to cs staff not having read their emails properly that it might get easer to find one that actually knew the correct details.

Maybe i am just plain unlucky.

[etccarmageddon]

All current 3mb customers in the Renfrew area will be upgraded to 10mb automatically in December. This is ofcourse according to a very good friend of mine at Maxwell Road.

In short I haven't got long to wait.I dont think you've been told anything new here - it's the original plan revealed in August by NTL that all 3meg users will be upgraded to 10meg by the end of the year so they're probably just refering to that.

[Nero182]

Your line speed:

3841.8 Kbps

470.8 K bytes/se

That is only Rogh tho it goes up to Low 500s and then down to high 300s on Downloads.

[9083]

:banghead:

Just phoned ntl back to get the upgrade and a.) there's no record of my earlier call and b.) no I will NOT get the 10Mb until December :grind:

I hate it when ntl do this. I don't mind having to wait until december - but I spoke the same callcentre, the same department and 2 people have told me conflicting things.

And as usual, the first person I spoke to did not make a record of the call. :grind:

Ah well, let's hope my email to one of ntl's directors gets the person in the wrong in a serious amount of trouble.

with reference to the CSR's not making a record of previous calls, NTL CSR's are told only to memo an account if the customer is making a complaint.

[wocoom]

Right this might put things in perspective for those of you bitching about not getting the upgrade.

[i recived a letter this morning informing me that i would be upgraded later in the day]


sure enough around 3pm this afternoone my recived the new config, the modem rebooted and died.. naturaly i though oh maby they turned the server off for the upgrade.. so i waited three hours... no change

went round to my negbours house (who IS on the same UBR and his 2meg connection was fine) i then realised something was wrong

so

i called Customer Support and asked them if their was a problem with my UBR, their reply was simple.. no UBR 5 is fine but your modem isnt showing up on our system, hang on whilst we connect you to Tech Support.


just had a nice long chat with a NTL tech support guy called Mick, he sounded very stressed and when i told him someone had screwed the config on my Terayon TJ210 he quickly sent the pulse and reset me to 3mbit. and put me on hold whilst he screamed at the CS manager. (because his staff sent me the letter.. or so i expect)
anyway after a few mins on hold, he told me that whoever had upgraded me had put me on the closest 10meg enabled UBR without checking, after a short chat about NTL's Customer Services screwups, he dispatched a work team to upgrade UBR 5 and the others in the Huddersfield area.

Just to confirm only UBR 7 is ready for the Upgrade in the huddersfield area! (some others may become avaliable in a day or so.. UBR 5 is currently being configured to allow the 10meg service [thanks to Mick @ Tech Support])

================================================

Also It seems Customer Service has been told to upgrade ANYONE who asks, Whereas Tech Support has been screeching at them to stop upgrading people, becuase the Customer Service Staff are changing people to diffrent UBR's which is causing the modem's config to clash with the UBR's config and effectivly generates a lot of problems put simply the more of you who ask for it, the longer its going to take for others to get it, because tech support guys are having to deal with your problems before they can update more UBR's for the service.

Quite literally, before you upgrade ASK whoever your talking to at CS if your UBR is upgraded to accept the 10Meg config file!

================================================== ==========

sorry about my spelling/gramma, ive been up since 23:00 last night (night shift at work)

[markmarkymark]

I think on page 1 of this thread - first post - it says the ntl 100 doesn't do 10meg - I assume that's the same as an Ambit 100?

Yes I know - it is. The point I was making was I'm not sure if that means it does not work at all on the 10Meg service (i.e. no more than 3 Meg) - or if its supposed to work higher than 3Meg but not make the full 10 Meg...

As I can get no more then 3 Meg I'm not sure if the modem is the problem or if the upgrade it the problem,,,

[etccarmageddon]

ok they obviously have problems so perhaps people should hang fire for a week for 2 or just wait until they get automatically upgraded.

[Nero182]

I am sure in the coming weeks NTL will fix all the speed problems. I hope even tho I have upgraded but not getting the speeds only about 4-5 Meg. Even tho I am on NTL-250 Modem. But I sure in the coming weeks NTL will have all the speed issues fixed.

[Chrysalis]

I had this problem earlier, the post seemed to have got deleted already but I had seen a comment made to post it here so my 2nd attempt at posting this.

I been using my net connection during peak hours for first time since the 10mbit rollout started and I have noticed my speeds going down and down until it got to a point where its stupid.

I aborted a download going at SEVEN KBYTE SEC 7kB/sec. Did a tracert and got this.

1 331 ms 346 ms 353 ms UBR [10.8.143.254]
2 399 ms 349 ms 353 ms leic-t2cam1-b-ge914.inet.ntl.com [82.3.35.213]
3 367 ms 354 ms 350 ms leic-t2core-b-ge-210-0.inet.ntl.com [82.3.33.134
]
4 359 ms 354 ms 361 ms nth-bb-b-so-230-0.inet.ntl.com [62.253.188.114]

5 351 ms 360 ms 375 ms pop-bb-a-so-100-0.inet.ntl.com [213.105.172.14]

6 426 ms 330 ms 369 ms pop-bb-b-ae0-0.inet.ntl.com [213.105.172.77]
7 741 ms 710 ms 651 ms amst-ic-1-as0-0.inet.ntl.com [62.253.188.94]
8 616 ms 699 ms 699 ms asd-nik-ias-ur10.nl.kpn.net [195.69.144.89]
9 691 ms 696 ms 669 ms asd-sara-ipc-dr02.nl.kpn.net [195.190.227.247]
10 373 ms 687 ms 689 ms 195.190.233.135
11 674 ms 691 ms 683 ms 195.190.233.253
12 696 ms 699 ms 684 ms ffm-s1-rou-1002.DE.eurorings.net [134.222.230.30
]
13 558 ms 712 ms 684 ms ffm-s1-rou-1077.DE.eurorings.net [134.222.229.54
]
14 739 ms 620 ms 726 ms xxxxxxx

that was earlier and it was on and off for about 20 minutes and now seems to be normal again (low contention).

[wocoom]

its probably the download server..
try downloading a driver installer from nvidia (you can delete it afterwards :p)

[squirrel1970]

Ok, ran several speedtests, rebooted the modem several times, phoned the Indian Call Centre - gosh, I never heard the word 'December' banded about as much as I did when I made that call.... wow! they LOVE the word!!
Thing is, I've noticed around the 10mb connection topics that some lucky dude got their 10mb connection in Stockport (where I am) and well, that can only mean it's available in Stockport, right? right...
I frankly don't think NTL know who or why or how and when all this 10mb thing is doing. We see 3mb on all tests done (ran three different ones) and right now, although we're not technically at the 'hair pulling and throwing a wobbler' stage, until we know whats what, we're getting close...
I like how they announce things. There's an NTL stand in town here - they also seem totally perplexed and bemused about the 10mb thing aswell - seems some of us are better informed than the staff...
I suggested they phoned the Indian Call Centre before walking away, slightly less informed than I previously was.

[wocoom]

ok they obviously have problems so perhaps people should hang fire for a week for 2 or just wait until they get automatically upgraded.

indeed thats exactly what people should do.. 3meg customers will more than likely be ok to upgrade in about two weeks without all the problems with UBR's etc

[if you know for sure your modem isnt capable of 10meg's download, ask nicely if you could have an exchange after christmas. its not going to kill you to have a 5/6meg downstream for a few weeks]

just like its not going to kill us 3meg (and you 1+2meg customers) to wait a week or two before persuing the upgrade (as stated again and again by Customer Services the official roll out starts in December! [it probably will start before December but it wont finish till late January or even Febuary])

If your impatient by all means call them. but bear in mind the network is not fully ready! so dont be moaning about slow speeds etc...

[if your sent a notification be aware that it may have been sent prematurly.. as NTL 24hour tech support called me 25mins ago stating that i would be a Pilot 10meg customer for my Area (HD7) but the letter was sent several days early]
__________________


Thing is, I've noticed around the 10mb connection topics that some lucky dude got their 10mb connection in Stockport (where I am) and well, that can only mean it's available in Stockport, right? right...

He's probably on a diffrent UBR to yourself so more than likely its avaliable IN Stockport.. just not the part you live in
most areas have atleast 10 UBR's (and there not all up graded together) just give it a few weeks
__________________

I am sure in the coming weeks NTL will fix all the speed problems. I hope even tho I have upgraded but not getting the speeds only about 4-5 Meg. Even tho I am on NTL-250 Modem. But I sure in the coming weeks NTL will have all the speed issues fixed.

yes and no
dont forget there could be 100users or more on a single UBR so if several of them are trying to use 10meg at the same time... about 90 people will be getting a few Kbps

the speed issues will hopefully be fixed when more UBR's are avaliable for the 10meg service

[Mauldor]

Of all the People currently on NTL Broadband, I would imagine a SMALL minority would actually visit here and be aware of the said 10mbit upgrade happening. To my Knowlege there is no Map, Postcode checker to see if your UBR (I dont even know which UBR I am on for that matter) has been upgraded.

When the 1/2/3Mbit upgrade came out people either waited (who were in the dark) or went to Upgrade page to force the modem to the new speeds. If Phoning CS and they checked something and said:

1. Yes you can have 10mbit, do you want it?
2. 10mbit not enabled in your area - plan is about XX Month

The reality is simple, depends on who you get, depends on what answer you get, people are ringing many many times to hopefully get someone who might upgrade them as can be seen on here. All that is doing is increasing the calls on CS / TS for people wanting 10mbit now.

WOuld it be possible for someone on the "Inside" to basically answer these questions:

1. Is it a Trail or a staggered rollout by area?? CS have said it was both so far.

2. Is there a list somewhere rather then us guessing what area's are done with the said list been updated as more UBR get upgraded. Would be even better if you could make a UK map coloured in type thing.

3. On the upgrade page - if it says BUND03 - what service is this, it has no Price whatsoever (even though we know it is 37.99) - do we take from that unless it says 10mbit then it is not in the selected area? Would it not have been better to read 3mbit or 10mbit - then we would know..

Hopefully someone can answer these or people will keep trying and trying and posting till the cows come home - we are basically "In the Dark"...

[mmm]

The Terayon TJ210 can handle 10mbps, if your not getting the speeds its due to the network interface in your PC/Router, the college i used to go to had a TJ210 on a 38Mbit connection and it run perfectly at upto "37.8MBit" with a maximum upload of "5MBit"

These are tested figures (exact figures are in a coursework which is still being marked)

anyway solong as the modem is hooked into a 10/100mbps network card/device (i.e. router firewall...) it will work fine.

only people with an old 10mbps network card will recive a reduced speed when downloading

Hope your examiner doesn't see the warts. The Terayon TJ210 only has a 10Mb/s Half-duplex Ethernet port, your PC has to connect at this speed irrespective of whether it has a 10 or 1000Mbps card All cable modems transmit/receive on the ntl cable side in bursts at high speed, but just theoretically impossible to sustain 10Mb/s on the Ethernet port. (you need to allow a percentage for reply packets and collisions/ retries). However it can get as close as and unlikely to be the limiting factor in most downloads.

[Chrysalis]

its probably the download server..
try downloading a driver installer from nvidia (you can delete it afterwards :p)

Haha, how can a download server cause me to have 350ms to the ubr?

Incidently the download server is more then capable that isnt the issue, and I was waiting 2 minutes for this page to load.

[th'engineer]

What you will now have is a steady stream of users on here claiming they are within the 300 meters of the exchange. And therefor if they dont get there 10 meg, There oooffff to the greener grass just like the anti cap brigade :LOL:

Thats not true NTL do not have a cap as such just a recomended user amount dependant on level its not a cap come on bill get it right :D

Useless you are saying NTL have a Capped service :angel:

[gimpymoo]

Im in Nottingham area:

Phoned up CS and said:
"Please could I upgrade to the 10MB Trial please"

CS Rep:
"Certainly, that should be with you in about 2 minutes"

Lo and behold, it was :)

Thank You NTL

PS

Do I just phone Tech support to try and cheekily get my Ambit swapped for a 250?

[th'engineer]

Im in Nottingham area:

Phoned up CS and said:
"Please could I upgrade to the 10MB Trial please"

CS Rep:
"Certainly, that should be with you in about 2 minutes"

Lo and behold, it was :)

Thank You NTL

PS

Do I just phone Tech support to try and cheekily get my Ambit swapped for a 250?

wonder if it works on set top boxes:shocked:

[Chrysalis]

just to update on my massive issue I had earlier it hasnt repeated itself, I hope it was just a one off blip of some sort as it doesnt seem to be ongoing.

[cnewton2k]

well i have started on the 10Meg service as i got aan install today

Must say am very happy with it, in fact i am amazed!!

Must also say, although a little off topic, i spoke to a wonderul lady called Patricia @ ntl c/s as i didnt have my Pin and i take back everyhting i have ever said bad about ntl c/s

she was great, would love to find out who she is as i am going to write in and request a comendation.

Can anyone who works for NTL find out for me?

[Ravenalba]

I live in Paisley using the Renfrew connection I was upgraded yeesterday to 10 but only getting 4 if lucky so called to voice my concerns about my ntl100 not being able to handle it, passed to BB technical support who said YES the 100 modems can handle it no problem by the 1st of December everyone will have proper speeds as they are still having problems with network and all shoule be well by December. ?

[idi banashapan]

out of interest, what number are you guys calling to get put on the 10Mb service? everytime I call 0800 052 2000, i get through to someone scottish who insists that 10Mb isn't in my area (when I know for a FACT it is because others here whom I know are already on it after asking to get it switched on)

[Nero182]

I got Through to a Scotish Guy And he give me it. Maybe they our only giveing it to a few people in Each Postcode to see how it does and if they need to fix things like speed. I think that is what it is.

[Nidge]

out of interest, what number are you guys calling to get put on the 10Mb service? everytime I call 0800 052 2000, i get through to someone scottish who insists that 10Mb isn't in my area (when I know for a FACT it is because others here whom I know are already on it after asking to get it switched on)


I called the 150 option from my NTL phone, I asked them for the upgrade, they said ok no problem, I phoned back 3 hours later to ask them what had gone wrong? They told me that I couldn't have 10 meg yet.

[ssdd]

Im in Nottingham area:

Phoned up CS and said:
"Please could I upgrade to the 10MB Trial please"

CS Rep:
"Certainly, that should be with you in about 2 minutes"

Lo and behold, it was :)

Thank You NTL

PS

Do I just phone Tech support to try and cheekily get my Ambit swapped for a 250? I upgraded to 10mb and I'm not getting the full speeds. Rang Tech support yesterday to try and get a 250 and he said, Your modem should be more than capable of handling the new speeds. As 10mb is still in its trial stages there are likely to be some issues and we will know by December if customers need new modems

[swoop101]

When I phoned to check about the upgrade I was told that I would have to change from Stb(samsung 3 meg from first availability) to SACM to get the 10meg and that if I wanted it now I would be charged to have the SACM fitted.

WTF are they on about, I have been with them for 11 years and they don't give a stuff. :mad: :grind: :2up:

[hairport]

When I phoned to check about the upgrade I was told that I would have to change from Stb(samsung 3 meg from first availability) to SACM to get the 10meg and that if I wanted it now I would be charged to have the SACM fitted.

WTF are they on about, I have been with them for 11 years and they don't give a stuff. :mad: :grind: :2up:
Thats apparently what NTL call good customer service. ;)

[digger81]

ok been reading these post for days now, so this morning phoned cs and asked if i could go on trial's. yes no problem but our computers are down ring back at 1pm and it will be done, this i did and got a different person, but same answer yes within 10sec i was upgraded from 3mb to 10mb. did a speed test getting 9mb down and 512 up, on a blue 250. if your polite to cs you got a better chance of getting upgrade, but the way some people moan on here i can see why they don't. by the way i'm in Andover Hants

[BeckyD]

if your polite to cs you got a better chance of getting upgrade, but the way some people moan on here i can see why they don't. by the way i'm in Andover Hants

Actually, I think you'll find many people have been polite and you have just been lucky to speak to a nice CS rep.

[mandrake]

Just got through to broardband technical support re the 10 mb upgrade, informed that my samsung stb won't take the new speed and that i need to have a modem.
new modem booked for the 22/11/2005, hope it works!!!!. Also informed by sales that it wont cost anything for the modem.

[Ramrod]

It does seem odd that ntl said that 3meg customers would be upgraded first (presumably as were paying more) and now here is a bunch of us sitting on 3meg samsung stb's with no upgrade in sight:scratch:
Still, it is a free upgrade so we can't really complain:D

[swoop101]

Just got through to broardband technical support re the 10 mb upgrade, informed that my samsung stb won't take the new speed and that i need to have a modem.
new modem booked for the 22/11/2005, hope it works!!!!. Also informed by sales that it wont cost anything for the modem.


Isn't that just bluddy typical.:mad:

[mandrake]

Re my last post, never had a modem before, are they better than the stb? and how easy are they to set up?.
Us oldens are loth to change lol :dunce:

[jrhnewark]

Re my last post, never had a modem before, are they better than the stb? and how easy are they to set up?.
Us oldens are loth to change lol :dunce:Yeah, they tend to be more reliable - and pretty easy to setup (use Ethernet, of course).

There's also a guide in the 'Articles' section on how to setup without the CD (don't let the setup CD anywhere near your machine!!), but seems to be unavailable at the moment.

[Slyder]

So what does having the 10 meg conneciton in terms of price mean. Whats the latest. Would I have more of a cap on my connection bearing in mind I am currently paying £38 quid a month for 3meg.

[jrhnewark]

So what does having the 10 meg conneciton in terms of price mean. Whats the latest. Would I have more of a cap on my connection bearing in mind I am currently paying £38 quid a month for 3meg.You'll have 75GB a month - basically, when we're all on 10Mbps, we'll be paying for usage not speed.

I suppose those paying £24.99 might have 50GB a month and those paying £17.99 might have 25GB a month (for example - I haven't a clue what the actual figures will be). :)

[Slyder]

You'll have 75GB a month - basically, when we're all on 10Mbps, we'll be paying for usage not speed.

So I am assuming that we pay more should we cross the cap ? If thats the case what tier can I go onto which gives me a set payment to NTL :confused:

*personal note* why do they have to make this so chuffin confusin. :rolleyes:

[rattyfa]

From what I have read surfing rumourville , if you cross your limit you go onto 512k unlimited for the remainder of your month

[Cerberus]

It would appear it is dependent on which CS advisor you get through too. I rang one last night who said I would have to wait till Dec. Rang again today and the advisor put me on 10mb straight away.

Checked with a BB Speed Checker and he has definately done it.

[jrhnewark]

From what I have read surfing rumourville , if you cross your limit you go onto 512k unlimited for the remainder of your monthI'd hold your horses on that one! :)

We don't know yet - no one knows for sure what will happen when we eventually go over-cap.

[robtufts]

Just spoke to a nice scottish bloke on CS and I can't get it at the moment because we're still down as 1.5mb gold at the moment for some strange reason, and as they closed in 5mins I'd have to wait til monday. Nevermind, a few days isn't going to hurt.

[nemesis01]

We don't know yet - no one knows for sure what will happen when we eventually go over-cap.

The same as what happens with everybody else probably, and if that is true you will be on 512K for the remainder of your contract.

[wocoom]

hehe those guys at NTL must have me on speed dial

been called three times today regards the failed upgrade, quite funny seeing as i told them their was no hurry.

maby its because i was ment to be a pilot customer... or maby its because the Tech Support guy moaned at the other staff..

anyway...

Call 1, lunch ish

Hi this is Micheal from NTL Customer Support, just calling to check that your connection is working fine on 3mbit and to keep an eye out for the connection going down during the day, if it does dont worry its just maintenence in the area.
Oh ok, thanks for letting me know.

Call 2, about 2pm ish
Hi again its Jane for NTL customer support, Just letting you know that the maintenence has been finished and you can now get the 10meg service.
Oh ok

Call three, about 3.30pm
Hi its Jane from NTL customer support again, just calling to let you know that you wont be able to recive the 10meg service for a few more days, (something about a problem with the UBR being upgraded)
Thats no problem jane, im ok with 3meg untill the networks ready for upgrades.
Thats fine sir have a nice weekend

i dunno if anyone else has had this or if its just me. but its kind of nice being kept abreast of things.

[Paul]

We don't know yet - no one knows for sure what will happen when we eventually go over-cap.Unless you go over enough to attract attention, nothing will happen atm. Only the real 'abusers' are being put on the 512K service. However, once ntl provide you with the ability to check your usage (trials start next year ;)) then they will start fully imposing the caps. If you go over your allowance then you will have to pay something (probably an upgrade to your service, maybe a per GB charge), failing this then I expect your speed will be chopped until the start of the next month. I would expect this to be in and working (certainly in many areas) by the end of 2006 (to coincide with the final 10M upgrades).

[Andy C]

i dunno if anyone else has had this or if its just me. but its kind of nice being kept abreast of things. Yeah there was a network issue in my area preventing 10 meg and tech support kept in touch. They also called after it was fixed to make sure everything was ok and that I was happy. That's great service and very much appreciated. :)

[gimpymoo]

Who do I ring to ask for modem upgrade?

[Cerberus]

Who do I ring to ask for modem upgrade?

I rang normal CS, but like I said it depends on the advisor. It seems some will upgrade you happily and some spout some utter bo**ocks.

[Nero182]

Sould I phone up about my speeds our sould I just leave till december to see if they have fixed the problem. I am on a NTL-250 Modem.

[etccarmageddon]

why not just wait until end of year and let them sort it all out automatically?

[Chrysalis]

Unless you go over enough to attract attention, nothing will happen atm. Only the real 'abusers' are being put on the 512K service. However, once ntl provide you with the ability to check your usage (trials start next year ;)) then they will start fully imposing the caps. If you go over your allowance then you will have to pay something (probably an upgrade to your service, maybe a per GB charge), failing this then I expect your speed will be chopped until the start of the next month. I would expect this to be in and working (certainly in many areas) by the end of 2006 (to coincide with the final 10M upgrades).

Sounds reasonable, Paul is it possible for feedback to be given to ask about on peak and off peak to be treated differently? so allowing more to be downloaded in early morning.

[jrhnewark]

The same as what happens with everybody else probably, and if that is true you will be on 512K for the remainder of your contract.Then my contract would be ending pretty sharpish. :)

But, taking what Paul M has said into account, I don't believe it's yet the time to be making assumptions as to what they'll do - not now, but when monitoring software is available to the consumer.

[digger81]

stop worrying about caps, just download. its all if, buts and when at the moment, we could be dead before we know for sure.

[TREEFELLAH]

Hi folks, Ive been following this forum for a few days now with interest, so today phoned NTL to get upgraded. Nice bloke did the business for me and told me to turn off the modem for 15 minutes and it would all be sorted. I have now gone online after several hours and tried a speed test with PC Pitstop ........... gave me a reading of Download 1046 KBS and Upload 466 KBS. Something doesn't seem right. There was another speed test on here but I can't find it ......... nor for some reason on NTL ......... can someone please help. I am in Cardiff and he did explain that it was only a pilot test, but does the fact that I am using a Terayon TJ210 make a difference???:dunce:

[Stuart]

The most reliable speed test I have found is Dan Elwill's speed test program (http://www.broadbandspeedtest.net/).

You download a small program, run it, and it performs test at various sites.

[jtwn]

You are talking about Robin Walker's speedtest - http://homepage.ntlworld.com/robin.d.h.walker/speedtest.html

Works, but with me, I just get ~5mb when I can download up to 10mb. You are on 10mb though, you have got the upload that would signify that.

[Mal]

You are talking about Robin Walker's speedtest - http://homepage.ntlworld.com/robin.d.h.walker/speedtest.html

Works, but with me, I just get ~5mb when I can download up to 10mb. You are on 10mb though, you have got the upload that would signify that.He's talking about this:

http://www.broadbandspeedtest.net/

[homealone]

The most reliable speed test I have found is Dan Elwill's speed test program (http://www.broadbandspeedtest.net/).

You download a small program, run it, and it performs test at various sites.

yes, if you register & pay a small fee it will test upload as well, I find it useful for more 'in depth' analysis of the connection, as opposed to Robin's 'speed only' test - good though it is ;)

[Tuftus]

why not just wait until end of year and let them sort it all out automatically?

Yup....

:)

[mcmanic]

I suppose now that everyone is getting 10meg upgrades (except me, lol), then 3meg users are within their rights to download upto 75gigs a month now, well i'm going to anyway cos if i cannot have the 10meg till december yet others can who pay the same amount as me on my 3meg and enjoy their new speeds and higher cap, then i will too on the BandWidth allowance side of things!

[US.M@JORHAZZARD]

It would be nice if whoever posts the service status notices could leave them open and updated as in.

The following work will be taking place during the week commencing Monday 7th November. STARTED

On the morning of Tuesday the 8th of November between midnight and 6 AM,

Network optimisation will result in a loss of service in the Cambridge, Leicester, Cwmbrwla and surrounding areas. COMPLETE.
Service upgrades will result in a loss of service in the Swansea, Bromley, Luton, Guildford, Peterborough, Hersham, Colchester, Watford, Ashford, Brent and surrounding areas. COMPLETE

Systems maintenance to our Broadband Plus Platform will result in a loss of service for the duration.

Network rebalancing across the country will result in a brief loss of service for all customers. COMPLETE
i guess you guys get the picture all the same it would be nice to see whats been done and what hasn't...

[kill_bill]

I rang normal CS, but like I said it depends on the advisor. It seems some will upgrade you happily and some spout some utter bo**ocks.

True, I was on the phone to the indian call centre tech support for ... hang on this is good ... 1 hour 20 mins!!! Told nothing to do with the NTL 120 modem I have (despite reading here no-one can get over the 650k/sec odd that Im getting). Told to try the connection early in the morning / late at night to see if I can get better speeds!

Gonna call CS again and try to get the modem swapped methinks!

[Russ]

Can people please keep this on topic, which is for the discussion of the 10Mb upgrading, and not for postings about the server status, thanks.

[leesonmedhurst]

Does anybody know if the Caterham area in Surrey has been upgraded yet? I also know I fall under the Hersham area?

Thanks.

[ant78]

Does anybody know if greater manchester has been upgraded to the 10mb service yet?

[Stuart]

You are talking about Robin Walker's speedtest - http://homepage.ntlworld.com/robin.d.h.walker/speedtest.html

Works, but with me, I just get ~5mb when I can download up to 10mb. You are on 10mb though, you have got the upload that would signify that.

I'm not... I'm talking about Dan Elwill's speed test.

[Graham M]

Does anybody know if greater manchester has been upgraded to the 10mb service yet?

Easiest thing would be to phone up CS and ask to be upgraded to 10meg

[Power]

Newbie here, I have been with 3mb from day one and still has the grey modemn box (might be the samgung one but cant see the make on there) do you know if i can get 1Omb in the Bournemouth BH area? Do i need to phone up and get a new modemn, my mate next door has the new blue one.

[Smilie]

i know Mick (is he a NTL employee??)said not to phone NTL for 10mb upgrades on the 1st post
so any1 working for NTL know when we should start calling for upgrades??
i know there were a few NTL people that frequent this forum
and i know they post here on their own time helping people out (helped me before too)
and i would appreciate(and other members would ) if some1 will answer some questions thats been asked in this thread like
should we or shouldnt we call CS for upgrades??
have NTL made a deadline to upgrade all the 3mb user if so when??
what areas are ready for the upgrades??

i personally wouldnt have mind to wait for upgrades in december
but hearing 2mb user were able to upgrade to 10mb before us
bothers me even though we are paying the same amount per month now
we were paying this amount for some time already
i understand if my area havent been upgraded for the new speeds
but reading some post it doesnt seems like this to some users

[etccarmageddon]

Mick isn't an NTL employee.

[jtwn]

I'm not... I'm talking about Dan Elwill's speed test.

Obviously, I was referring to the poster, everybody has been posting robin walker tests, not Dan Ewell's.

[Paul]

Newbie here, I have been with 3mb from day one and still has the grey modemn box (might be the samgung one but cant see the make on there) do you know if i can get 1Omb in the Bournemouth BH area? Do i need to phone up and get a new modemn, my mate next door has the new blue one.We cannot tell you if you can get upgraded or not. As far as we are aware, the upgrade should be available in all areas. However, many areas seem to be holding back on upgrading people at the moment (seemingly random, depending on the CS rep you speak to). Rather than post the question here, just ring ntl and ask to be upgraded. :)

[Smilie]

So any1 can give a official word from NTL
if we should call or not

any1 know what is the official stance with NTL at the moment??
has customer support/service be given word to upgrade every1 asking for upgrades??
and the refusual to upgrades are due to area not yet available or similar reasons??

[Power]

thanks, :) is NTL still not open sundays just mon-fri 9-5? and whats the best number to use :)

[Mauldor]

::: My Finding so far :::

Ringing CS will 9/10 get the answer of "its not Avail till Dec onwards" - this is regardless if you can get 10mbit or not in your area.

If on the Upgrade (autoreg thing) page it says 10mbit then your are should be able to get it. On a 2mbit service my speeds were pretty constant across the board - soon as I went to 10mbit it can go as low as 512k to 5mbit max on a good day with winds prevailing. The modem I have (SB4100) *Should* be able to cope as it has a 10/100 port but yet it never gets above 4-5mbit.

Once you get this 10mbit the first thing your going to do is Speed test / Download stuff just to see how fast it is. This will settle down eventually to general browsing and downloading what you need. Everybody will be doing this at the moment - so this could account for the Crap speeds.

Do I like the 1-5mbit I have? Well the download is good i suppose but in general use I dont see me downloading 24/7 - so no difference really to when I was on 2mbit. The Upload is MUCH better (200k vs 512K) and worth the price alone I guess.

I guess await till 12th Dec to see if the thing settles down and a new Flash to modem or a new modem, failing that - back to 2mbit i Suppose...

[Knightlore]

Just to clarify a few things.

Samsung STB are at the moment not capable of recieving 10mb apparently about 8mb is the fastest, however I am sure I read some where else on this forum that they could be able to go a lot higher! From what I can gather it may be down to the interface between the STB and the UBR that may be preventing the speeds available.

If this is so are there any plans to see if the STB's will have to be replaced or UBR's upgraded to allow stb owners to recieve 10mb.

On the flip side if this doesnt happen are STB owners going to get SACM's to allow faster internet as well as keeping there STB's for TV. Has anyone tried this.

BTW Hi to all. First post i think, tho I have been popping in and out of this forum for some time.

[Tuftus]

So any1 can give a official word from NTL
if we should call or not

any1 know what is the official stance with NTL at the moment??
has customer support/service be given word to upgrade every1 asking for upgrades??
and the refusual to upgrades are due to area not yet available or similar reasons??

Not having a go at you personally 'Smilie' but has anyone even bothered to read post #1???

As that kinda answers your question...

[Chrysalis]

The tester stuart posted is fairly good tests various locations. Does pings etc.