steviecee
23-01-2006, 09:46
Hi
last week i had ntl tv phone and broadband installed..now i should point out at my previous address i had sky digital and loved it but due to dish issues i had to go for cable at new address..i was booked in for an a.m install(8-1) at about 2.30 i thought id better phone as no one had arrived when i called i was told no we have you down as a p.m so i wasn`t happy at all seeing as i lost a days money from work to wait in all day...when he finally turned up he spent 4 hours installing it all but told me his line checking machine had stopped working when i asked what he meant he said i have connected everything but i cant finish doing your phone but i will come back tonight i dont need to get back into your flat just the green box outside i said ok and he left...its now been 6 days and still no phone i have called customer service 5 times and i keep getting nowhere with them but my biggest shock of all came when i tried to watch the snooker on bbc2 by pressing the red button it didnt work so yet again i called customer service only to be told that there was no interactive service in my area i could not believe it before my ntl was installed i bought a cheap freeview box from dixons £39 and even that could press the red button customer service gave me the impression that my area(sw11 clapham junction) would never get interactive so here is a warning if you are thinking of getting ntl ask about everything first i certanly would not have had it installed if they had told me before hand that i could not press the red button!!!
last week i had ntl tv phone and broadband installed..now i should point out at my previous address i had sky digital and loved it but due to dish issues i had to go for cable at new address..i was booked in for an a.m install(8-1) at about 2.30 i thought id better phone as no one had arrived when i called i was told no we have you down as a p.m so i wasn`t happy at all seeing as i lost a days money from work to wait in all day...when he finally turned up he spent 4 hours installing it all but told me his line checking machine had stopped working when i asked what he meant he said i have connected everything but i cant finish doing your phone but i will come back tonight i dont need to get back into your flat just the green box outside i said ok and he left...its now been 6 days and still no phone i have called customer service 5 times and i keep getting nowhere with them but my biggest shock of all came when i tried to watch the snooker on bbc2 by pressing the red button it didnt work so yet again i called customer service only to be told that there was no interactive service in my area i could not believe it before my ntl was installed i bought a cheap freeview box from dixons £39 and even that could press the red button customer service gave me the impression that my area(sw11 clapham junction) would never get interactive so here is a warning if you are thinking of getting ntl ask about everything first i certanly would not have had it installed if they had told me before hand that i could not press the red button!!!