high pings / packet loss

[salem]

Lo chaps.

Can anybody confirm if these power levels are ok or not?

#Downstream Receive Power Level : 0.87 dBmv
Downstream SNR : 33.91 dB
Upstream Transmit Power Level : 49.00 dBmv


I'm on 10 meg through ambit 120 sacm and my game ping is pretty bad spiking to 180 with anything upto 16 % packet loss (according to speed test).

I've done the usual, checking for malware open/listening ports etc and overall connection seems to be steady between 7 to 8.5 meg so no issues there, its just this high ping i'm having problems with.



1st 512K took 421 ms = 1216.2 KB/sec, approx 10021 Kbps, 9.79 Mbps
2nd 512K took 438 ms = 1169 KB/sec, approx 9633 Kbps, 9.41 Mbps
3rd 512K took 1672 ms = 306.2 KB/sec, approx 2523 Kbps, 2.46 Mbps
4th 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps

Overall Average Speed = approx 7958 Kbps, 7.77 Mbps





Any suggestions what else to try before calling ts?

S

[Hom3r]

http://homepage.ntlworld.com/robin.d.h.walker/cmtips/loss.html

[BBKing]

Those levels are fine, but won't detect upstream congestion. PM me your modem's MAC address and I'll check it.

[salem]

Thanks for looking in to this issue BBking and thanks David for the link.
I noticed on the NTL service status link that they are carrying out maintainence so maybe this problem will be resolved soon, either way at least i know its not a fault with my rig, the modem or the line in .

Thanks again


S

[salem]

Well just as BBking said, NTL must have picked up on the problem and it is now resolved, zero packet loss and a usable ping .

S