Whats up with Broadband in the Stafford region?

[pop80_uk]

Hey guys and gals!
For the past three days ive had a huge problem with my connection! Im in Stafford and the connection is either slow (56K dial up days slow) or not there at all. (im on the 3meg service)
Ive called customer support and they say nothings wrong and nothings been reported. Ive checked on the website and it lists nothing for the past three days.
Is something major going on? as ive called three friends who live in the town and they are all having the same problems.
Can anyone help??? :(
I have e-bay auctions I need to bid on! (oh and work to do, but that comes second! :) )

Thanks!

[dayloon]

Glad it's not just me ! Im in Stafford as well and it's like being back to dialup days. Just called tech support who were totally useless. They said the problem is my anti-virus program.....whatever !!

[pop80_uk]

So it appears we have a problem here, but why will Tech support not acknowledge it?
What did they say to you?

[dayloon]

They told me to disable my anti-virus program. I did that and said it was still slow. He then got my to disable my firewall and i told him it was still slow. He then said "the problem is your antivirus program". I told him it wasn't and he hung up.

[pop80_uk]

They told me pretty much the same, its taking over a minute to load every c/f page

[poolking]

I'm in Stafford and haven't had a single problem.

[pop80_uk]

Hmmm, well its def broken here.
If I post figures and things can people help me?
Thanks

---------- Post added at 12:40 ---------- Previous post was at 11:37 ----------

Fri, 30 Dec 2005 12:48:15 UTC

1st 512K took 4562 ms = 112.2 KB/sec, approx 925 Kbps, 0.9 Mbps
2nd 512K took 4328 ms = 118.3 KB/sec, approx 975 Kbps, 0.95 Mbps
3rd 512K took 6688 ms = 76.6 KB/sec, approx 631 Kbps, 0.62 Mbps
4th 512K took 4328 ms = 118.3 KB/sec, approx 975 Kbps, 0.95 Mbps

Overall Average Speed = approx 877 Kbps, 0.86 Mbps



To repeat this test from the source server click here (http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1135946916375).

---------- Post added at 12:50 ---------- Previous post was at 12:40 ----------

Downstream Receive Power Level : -2.88 dBmvDownstream SNR : 32.68 dBUpstream Transmit Power Level : 49.75 dBmv Network Access : EnabledMaximum Downstream Data Rate : 1024000 bpsMaximum Upstream Data Rate : 100000 bpsMaximum Number of CPEs : 1Software Upgrade File Name : ntlhm100_ntl0001.cprSoftware Upgrade AdminStatus : allowProvisioningUpgradeSoftware Upgrade OperStatus : completeFromProvisioning

[Dark Drums]

I'm in Stafford myself and haven't noticed any major problems. The odd "drop" last week but other then that everything seems to be hunky dory.

[dayloon]

My connection was terrible yesterday but fine today

[Porkey]

In stone here connected through the Stafford UBR...

1st 512K took 436 ms = 1174.3 KB/sec, approx 9676 Kbps, 9.45 Mbps
2nd 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
3rd 512K took 436 ms = 1174.3 KB/sec, approx 9676 Kbps, 9.45 Mbps
4th 512K took 436 ms = 1174.3 KB/sec, approx 9676 Kbps, 9.45 Mbps

Overall Average Speed = approx 9671 Kbps, 9.45 Mbps


fine for me...

[festoid]

Pop80

Maximum Downstream Data Rate : 1024000 bps = 1Mbps, not 3, you have a problem with either your service or your modem config file.

PS the speed you are seeing on the speed test is consistant with the 1M service, ask CS what service you should be on??

[pop80_uk]

Hi
Sorry I made a mistake I am actually on the 1mb service, I think the problem is with my packets, I have 10 - 15% packet loss.
Im sure this is the problem. :( Just no one seems to be able to fix it :confused: :td:
Thanks

[festoid]

Use a program called tracert or traceroute, gives timing info and possible points to the problem. Have a read on this link its very informative,

http://homepage.ntlworld.com/robin.d.h.walker/cmtips/traceroute.html

if you still have probs might be an idea to post the trace results you obtained on this thread.