Andyg10
23-12-2005, 12:39
After trying to subscribe to sky, we had a lot of dish placement issues. We decided to try NTL instead. What a bad mistake that was!!
Firstly, we were told we were in an analogue only area, so we would not be able to have a digital box, which is fair enough.
I took a day off to have the box fitted and we thought that would be that. The channels had not come on after 4 hours, so i rang CS and they said it can take up to 6 hours, so i waited another 2 hours and still nothing.
After a long wait, i was informed that a DIGITAL box had been fitted.
I had to take another day off, so an engineer could come and fit another box.
The engineer came out and fitted another box for us and AGAIN i thought that was that. It wasnt. A further 6 hours later and still no channels.
I rang again and was told a second time that the wrong box had been fitted.
Is it just me, or is this stupidity or downright incompetance!!
I rang the Area Manager (Martin Goodman) and he assured me that the issues would be resolved asap.
EVENTUALLY the correct box was fitted the next day after 3 days and 3 engineers had come out.
If that wasnt enough, because i was due to have NTL Broadband and the telephone line fitted as well, and the line was to be changed from BT to NTL, I found out that BT hadnt even been told of the change and that they were as baffled as i was.
Needless to say, i cancelled my subscribtion after a mere 20 mins of having it.
Also, to top it all off, i was also told by the 3rd engineer that you CANT EVEN HAVE BROADBAND ON A ANALOGUE LINE!!! WHY WAS I EVEN OFFERED IT THEN!!
UNBELIVABLE!!
I work for a Market Reaseach company and CS is at the forefront of our business. I we ever did Research for NTL, they would be out of business by now if this is the level of CS offered by their staff!!
I would like at the least an explanation of all this. I am seriously thinking of claiming for compensation and loss of earnings as well and taking the issues further.
Firstly, we were told we were in an analogue only area, so we would not be able to have a digital box, which is fair enough.
I took a day off to have the box fitted and we thought that would be that. The channels had not come on after 4 hours, so i rang CS and they said it can take up to 6 hours, so i waited another 2 hours and still nothing.
After a long wait, i was informed that a DIGITAL box had been fitted.
I had to take another day off, so an engineer could come and fit another box.
The engineer came out and fitted another box for us and AGAIN i thought that was that. It wasnt. A further 6 hours later and still no channels.
I rang again and was told a second time that the wrong box had been fitted.
Is it just me, or is this stupidity or downright incompetance!!
I rang the Area Manager (Martin Goodman) and he assured me that the issues would be resolved asap.
EVENTUALLY the correct box was fitted the next day after 3 days and 3 engineers had come out.
If that wasnt enough, because i was due to have NTL Broadband and the telephone line fitted as well, and the line was to be changed from BT to NTL, I found out that BT hadnt even been told of the change and that they were as baffled as i was.
Needless to say, i cancelled my subscribtion after a mere 20 mins of having it.
Also, to top it all off, i was also told by the 3rd engineer that you CANT EVEN HAVE BROADBAND ON A ANALOGUE LINE!!! WHY WAS I EVEN OFFERED IT THEN!!
UNBELIVABLE!!
I work for a Market Reaseach company and CS is at the forefront of our business. I we ever did Research for NTL, they would be out of business by now if this is the level of CS offered by their staff!!
I would like at the least an explanation of all this. I am seriously thinking of claiming for compensation and loss of earnings as well and taking the issues further.