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View Full Version : Intermittent connection problems Please help

thejoose
25-10-2005, 12:56
Hey Guys

Over the last few weeks I have been experiencing connection issues with my line. trying to access sites I know are live gives me 'this document contains no data' they also sit there doing nothing when I try and follow links. sometime it will run ok but most of the time its a dead duck

I am in Northampton (nn1) and only have ntl for internet access I have one of the old school silver modems (with LAN + USB connections) I have that connected to a linksys drt54g wireless router (I don't use wireless and it is disabled on the router) the router has the latest firmware upgrade I have my machine and an xbox connected to the router. My pc is xp pro sp 2

my connection to the router is fine and the router has an 82.x.x.x IP address all ok

when pinging websites I get pretty much every 4th packet request timed out.

I'm pretty sure there is nothing wrong at my end as I have tried everything (full factory reset of the router, firmware upgrade, swapping nics in my pc etc)

I am on a 3mb connection
as far as I can tell there is no scheduled maintenance happening in my area and I don't think I'm due to be upgrade to 10mb yet

I hope I have covered everything in this post but I'm sure more info will be needed but if anyone can shed some light on the situation I will be very grateful,

Cheers

Matt
Chris W
25-10-2005, 13:07
:welcome:

Try going to http://192.168.100.1/ and logging in with username and password which are both root.

then post back the power level & SNR readings that are there.
thejoose
25-10-2005, 13:10
Hey Chris

that logs onto my modem right?? does that work even if the modem is behind the router?
Chris W
25-10-2005, 13:10
yes and yes
jonbr
25-10-2005, 13:12
that logs onto my modem right?? does that work even if the modem is behind the router?

Yes it does....
thejoose
25-10-2005, 13:16
sweet cheers didnt know about that i will try it when i get back from work

what other info can be gained from that log on?
SMHarman
25-10-2005, 13:25
Yes
Chris W
25-10-2005, 13:26
http://homepage.ntlworld.com/robin.d.h.walker/cmtips/signal.html#ntlhmdiags have a look here for information- this has changed slightly after the latest firmware update to the modems, but it gives you an idea what you can find out.
nomadking
25-10-2005, 13:27
I also live in NN1 area (abington) and have been experiencing similar problems for at least two months. Two calls to Tech support and still for often more than 8 hours per day the BB connection has >50% Packet Loss. Both times that I called TS they said it was an NTL problem, not my PC setup and that it was a very low SNR (20dB) in their network.
thejoose
25-10-2005, 13:34
Im in abington mate (broadway) looks like its not just me then! the 8 hrs a day sounds spot on similar - i will confirm with the snr and signal pwer details later - any idea where to go from here?
Chris W
25-10-2005, 14:12
depends what the power and snr are... when you've had time to post them i'll have a look and let you know what you need to do :)

Have you spoken to ntl about this problem yet? If so, what did they say?
thejoose
25-10-2005, 14:17
Ok will do I havnt called NTL yet but i will tonight

I havnt called NTL yet due to past experiances and them not being too helpful but as you say - if they dont know about the problem they cant fix it.
nomadking
25-10-2005, 14:37
Im in abington mate (broadway) looks like its not just me then! the 8 hrs a day sounds spot on similar - i will confirm with the snr and signal pwer details later - any idea where to go from here?

Your modem snr and signal levels are not the problem. The problem appears to be in the equipment and/or cable dealing with the connection between the dynamic IP addr and the next internal NTL connection (10.x.x.x). All TS are able to do is fill in a form reporting the problem. If when the problem occurs again (prob tonight 25th) more than one user reports the same problem happening in the same local area it might help someone at NTL to identify where the problem is.
thejoose
25-10-2005, 14:58
in that case nomad - wanna call them tonight and report the exact same symptoms and go from there!
nomadking
25-10-2005, 15:01
in that case nomad - wanna call them tonight and report the exact same symptoms and go from there!

Yes, when the problem occurs again.
thejoose
25-10-2005, 15:10
hehe so as soon as i get home!!! what street r u you in then i can tell the guy that 'my mate on xxx road' is having the same problems
thejoose
25-10-2005, 20:49
ok everythign appears to be ok at the moment but her you go

Type : Ambit ETH/USB Combo Cable Modem Cable modem : Ambit Cable Modem MAC address : 00:02:8A:1C:BA:2E IP address : 10.232.65.48 Serial number : 00d159aa0119 Board ID : E08C004.00.00_EU03 Software version : 2.67.1015 Hardware version : 1.15 Boot Code version : 3.13.2 Web Based Configuration Pages version : 1.0.2 USB AdaptorName : USB Cable Modem USB MAC address : 00:02:8A:1C:BA:2F USB vendor ID : 0bb2 USB product ID : 6098

Downstream Receive Power Level : -4.4 dBmV Downstream SNR : 31.5 dB
bobna
25-10-2005, 21:30
i'd edit your post, remove your mac and ip