Philip
17-10-2005, 19:10
Hi.
I have been trying to get connected to NTL broadband in W2 London.
During his 2nd visit the engineer of NTL found out that BT had had a problem with the preparation work. There had been no feedback to the NTL guy, so I took a morning off work for nothing.
Then the guy left, telling he would call me for another appointment, which he never did. Since then I have been talking with sales mainly, and just put on hold or put through to other people who cannot help me.
Then a letter arrived stating the preperation would cost £200,00 , which was going to be paid by NTL. I needed to confirm I wanted to continue, which I did. Then another letter arrived, with a request to get an indemnity declaration signed by the owners of the flat where the work needs to be done. After I found them of course they said no. So now I'm stuck. I'm trying to get hold of the persons in NTL who might be able to answer my questions.
This all is going on in between my normal job. I spend a lot of time abbroad so I cannot call the 0800 numbers.
Last week I checked out the situation in the apartment myself, and if I understand the job correctly it should not be too tough. So why all this trouble? And then there is no one who has an overview, or at least I cannot find them. Even though I know there must be some install engineers in the area I do not know how to reach them. So here come the questions.
DOES ANYONE HAVE A PHONE NUMBER FOR THE ENGINEERS WHO WORK IN WESTMINSTER TO INSTALL NTL BROADBAND?
DOES ANYONE HAVE SOME EXPERIENCE WITH PREPERATION WORK BY BT NOT BEING DONE, OR NEEDING AN INDEMNITY DECLARATION?
DOES ANYONE HAVE THE PHONENUMBER OF THE ENGINEERS OF BT IN WESTMINSTER WHO MIGHT KNOW WHAT THE PREPARATION WORK MIGHT CONSIST OFF AND WHERE THE PROBLEM MIGHT BE, AND HOW BIG THE DAMAGE OF THEIR WORK MIGHT BE?
Thanks a lot in advance.
I have been trying to get connected to NTL broadband in W2 London.
During his 2nd visit the engineer of NTL found out that BT had had a problem with the preparation work. There had been no feedback to the NTL guy, so I took a morning off work for nothing.
Then the guy left, telling he would call me for another appointment, which he never did. Since then I have been talking with sales mainly, and just put on hold or put through to other people who cannot help me.
Then a letter arrived stating the preperation would cost £200,00 , which was going to be paid by NTL. I needed to confirm I wanted to continue, which I did. Then another letter arrived, with a request to get an indemnity declaration signed by the owners of the flat where the work needs to be done. After I found them of course they said no. So now I'm stuck. I'm trying to get hold of the persons in NTL who might be able to answer my questions.
This all is going on in between my normal job. I spend a lot of time abbroad so I cannot call the 0800 numbers.
Last week I checked out the situation in the apartment myself, and if I understand the job correctly it should not be too tough. So why all this trouble? And then there is no one who has an overview, or at least I cannot find them. Even though I know there must be some install engineers in the area I do not know how to reach them. So here come the questions.
DOES ANYONE HAVE A PHONE NUMBER FOR THE ENGINEERS WHO WORK IN WESTMINSTER TO INSTALL NTL BROADBAND?
DOES ANYONE HAVE SOME EXPERIENCE WITH PREPERATION WORK BY BT NOT BEING DONE, OR NEEDING AN INDEMNITY DECLARATION?
DOES ANYONE HAVE THE PHONENUMBER OF THE ENGINEERS OF BT IN WESTMINSTER WHO MIGHT KNOW WHAT THE PREPARATION WORK MIGHT CONSIST OFF AND WHERE THE PROBLEM MIGHT BE, AND HOW BIG THE DAMAGE OF THEIR WORK MIGHT BE?
Thanks a lot in advance.