nfr
13-10-2005, 17:32
Hi all,
Just wanted to tell my short story and find whether someone's already faced with this problem.
on 23/9 I ordered through the website the digital TV service only, once having checked my property was serviceable. Neverthless, the website said that only the digital TV service could reach my house, whereas telephone and broadband could't be installed. From the beginning, that was bizzarre since a telephone line (that at the moment I don't have) is anyway needed to have the digital TV (by reading the NTL T&C). Before ordering I called the customer service and they told me that my property was reachable anyway.
At the moment I've still had NO installation. After the order, a sale advisor called me ad told me that the Premise was gonna investigate on the service in my property, and this could take up to 14 days. Then after one week I e-mailed the advisor just to make them remember the problem, and they said they had no feedback... e-mailed again some day ago and the reply was the same.
The summary of all is that the ntl website is not trustable at all, given the fact that in my opinion they know they cannot provide any service in my property and are considering to do a connection on purpose, just to satisfy my order.
anyone in my same situation? what happened then?
Just wanted to tell my short story and find whether someone's already faced with this problem.
on 23/9 I ordered through the website the digital TV service only, once having checked my property was serviceable. Neverthless, the website said that only the digital TV service could reach my house, whereas telephone and broadband could't be installed. From the beginning, that was bizzarre since a telephone line (that at the moment I don't have) is anyway needed to have the digital TV (by reading the NTL T&C). Before ordering I called the customer service and they told me that my property was reachable anyway.
At the moment I've still had NO installation. After the order, a sale advisor called me ad told me that the Premise was gonna investigate on the service in my property, and this could take up to 14 days. Then after one week I e-mailed the advisor just to make them remember the problem, and they said they had no feedback... e-mailed again some day ago and the reply was the same.
The summary of all is that the ntl website is not trustable at all, given the fact that in my opinion they know they cannot provide any service in my property and are considering to do a connection on purpose, just to satisfy my order.
anyone in my same situation? what happened then?