abailey152
03-10-2005, 19:03
After over 12 years of poor customer service and rising costs, first with Nynex who were quite good, then Cable & Wireless who were appalling and finally NTL who are worse still, I've thrown the towel in and gone back to Sky & BT.
I thought I'd keep NTL for Broadband, as this service has actually been improving gradually. Anyway, the engineer called this morning and replaced my STB with a new 250 CM. "No PIN" he said, "You will need to call Customer Services".
Well he left (or perhaps scarpered!) and I called CS for my PIN. "No PIN has been requested" came the reply, to which I said I didn't know until this morning that I needed a new PIN. Well, the CS guy said he'd put in a request for a PIN to be generated and I'd get a call back later today.
4:00 PM came and I telephoned CS again, and explained the situation yet again. "Well PIN numbers take up to 48 hours to be generated" came the reply. To say that my blood began to boil understates it.
They've had over a month to sort the PIN out. They knew I needed one. Then to be lied to is yet another example of how abyssmal NTL customer service is. And 48 hours to generate a bleedin' number!
So I'm here, back to dialup. No idea when I'm getting back on BB and with the prospect of having to phone CS constantly for the next few days. I'm tempted to throw the CM into the street and cancel my Direct Debit with NTL altogether.
I thought I'd keep NTL for Broadband, as this service has actually been improving gradually. Anyway, the engineer called this morning and replaced my STB with a new 250 CM. "No PIN" he said, "You will need to call Customer Services".
Well he left (or perhaps scarpered!) and I called CS for my PIN. "No PIN has been requested" came the reply, to which I said I didn't know until this morning that I needed a new PIN. Well, the CS guy said he'd put in a request for a PIN to be generated and I'd get a call back later today.
4:00 PM came and I telephoned CS again, and explained the situation yet again. "Well PIN numbers take up to 48 hours to be generated" came the reply. To say that my blood began to boil understates it.
They've had over a month to sort the PIN out. They knew I needed one. Then to be lied to is yet another example of how abyssmal NTL customer service is. And 48 hours to generate a bleedin' number!
So I'm here, back to dialup. No idea when I'm getting back on BB and with the prospect of having to phone CS constantly for the next few days. I'm tempted to throw the CM into the street and cancel my Direct Debit with NTL altogether.