Outage of cable services

[xathras]

Did anyone in the Manchester area/Chorlton M21 area experience outage between 3 and 9pm today

[Robc66]

Im in manchester and mine was fine.....

[xathras]

Mine wasn't working at all.

I wasn't to impressed because I just bought a brand new 28" widescreen tv and plugged the NTL box via the scart in and I got a blue screen and could hear what was ever on TV.

I spent 30 mins on phone to supplier of TV who said it should work, they said check with NTL or bring it back for a refund.

I thought what I will do is reset the NTL box which is plugged into same connection as NTL Cable Internet Box which reset and I noticed that that couldnt sync and the sky box second button flashed for a long time.

Still nothing tried ring NTL who were checky enough to cut me off as it just hit 5pm which did not impress me at all.

Absolutely fumming nothing I can do since customers services are closed and can't access the internet i thought well im going have to wait, miss the pay per view match i paid for which I want a refund for as hope something happens.

Surely enough about 9pm i notice the sync light on my Cable Modem comes on, i try plugging the Cable TV box back to TV and hay presto it all works.

[Robc66]

I had an outage today.... 1pm to 4pm. I wonder what ntl are up to?

[Hans Gruber]

I've had a whole load of outage over the last week, I just assumed it was due to the upgrades. I hope it is or I have a problem :shocked:

[xathras]

I rang up NTL today and they are sending an engineer out tomorrow so i dont really know. Its been like 3 times in as many months they have been out its starting to get very unimpressive
__________________

I was also out for most of today

[Paul]

I've had a whole load of outage over the last week, I just assumed it was due to the upgrades. I hope it is or I have a problem :shocked:Most unlikely to be upgrades, a call to faults might be in order if it goes again.

[xathras]

NTL rang me up this morning saying that there was Network Outage problems in my area. M21.

So anyway with similar problems with there NTL Digital TV without display and sound only and/or Cable Internet box not syncing is apparently down to this issue.

Hope that may help anyone is my area.

[Hans Gruber]

Most unlikely to be upgrades, a call to faults might be in order if it goes again.

I'll give it another day and see how it goes. :) I should add that I'm in Peterborough, not Manchester.

[xathras]

any help with this log of my cable modem during outage to explain

Event Log

Index First Time Last Time Counts Level ID Text
1 Time Not Established SUN SEP 25 20:10:17 2005 6044 Critical (3) 82000200 No Ranging Response received - T3 time-out
2 Time Not Established SUN SEP 25 19:35:49 2005 189 Critical (3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
3 SAT MAY 29 19:17:44 2004 Time Not Established 37 Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
4 SAT MAY 29 19:17:54 2004 SUN SEP 25 15:24:10 2005 35 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
5 SAT MAY 29 19:18:04 2004 Time Not Established 26 Critical (3) 85000100 No UCD's Received - Timeout
6 SAT MAY 29 20:47:37 2004 SAT SEP 24 02:05:36 2005 134 Critical (3) 68000100 DHCP FAILED - Discover sent, no offer received
7 Time Not Established SUN SEP 25 20:10:24 2005 134 Critical (3) 68000300 DHCP WARNING - Non-critical field invalid in response.
8 SUN JUL 11 07:49:53 2004 SUN SEP 25 15:23:40 2005 3206 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out
9 SUN AUG 28 16:18:25 2005 SUN SEP 25 20:09:53 2005 506 Critical (3) 82000700 Unicast Ranging Received Abort Response - Re- initializing MAC
10 Time Not Established Time Not Established 1 Notice (6) 2454454281 Link up--Ethernet interface
11 Time Not Established SUN SEP 25 20:09:29 2005 2079 Notice (6) 84000200 SYNC Timing Synchronization failure - Failed to acquire FEC framing
12 Time Not Established SUN SEP 25 20:09:30 2005 3192 Notice (6) 84000100 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
13 SUN SEP 25 12:57:26 2005 SUN SEP 25 12:57:26 2005 1 Notice (6) 2454454273 coldStart
14 SUN SEP 25 12:57:26 2005 SUN SEP 25 20:10:26 2005 11 Notice (6) 2454454282 Link up--Cable interface
15 SUN SEP 25 12:57:26 2005 SUN SEP 25 20:10:26 2005 11 Notice (6) 2454454279 Link down--USB interface
16 SUN SEP 25 13:04:59 2005 SUN SEP 25 17:44:55 2005 5 Notice (6) 2454454276 Link down--Cable interface
17 SUN SEP 25 13:10:53 2005 SUN SEP 25 20:10:24 2005 5 Notice (6) 2454454274 warmStart
18 MON SEP 26 14:22:13 2005 MON SEP 26 14:22:13 2005 1 Notice (6) 2454454287 SNMP authentication-Failure

[Paul]

Well CM logs don't usually mean much to me, but the line in red doesn't look good.

13 SUN SEP 25 12:57:26 2005 SUN SEP 25 12:57:26 2005 1 Notice (6) 2454454273 coldStart
14 SUN SEP 25 12:57:26 2005 SUN SEP 25 20:10:26 2005 11 Notice (6) 2454454282 Link up--Cable interface
15 SUN SEP 25 12:57:26 2005 SUN SEP 25 20:10:26 2005 11 Notice (6) 2454454279 Link down--USB interface
16 SUN SEP 25 13:04:59 2005 SUN SEP 25 17:44:55 2005 5 Notice (6) 2454454276 Link down--Cable interface
17 SUN SEP 25 13:10:53 2005 SUN SEP 25 20:10:24 2005 5 Notice (6) 2454454274 warmStart
18 MON SEP 26 14:22:13 2005 MON SEP 26 14:22:13 2005 1 Notice (6) 2454454287 SNMP authentication-Failure

[MickyD]

I have had no Cable TV from late yesterday afternoon (27/9/05)until mid morning today(28/9/05) when I called CS the recorded message said that there was a fault, and it was being looked at.

Its now working fine.

[AndrewJ]

My internet in the Rochdale area has been down since 11pm yesterday night, guy came out today and explained it was a local fault.

Literally only got back online as i post this.