melevittfl
22-09-2005, 09:22
Hi,
I'm in RG10 and I've been having connection problems for the last month or so. As in, the sync and ready lights on the modem go dark, the modem resets, and is unable to lock on a signal.
This usually last from between 45 minutes to three hours.
When the cable modem is working, I can check the power levels and the upstream power level is at 61. The downtream signal was floating aroun 4.8.
I've had two visits from NTL engineers. Unfortunatly, both times they showed up the modem had come back on.
First time, he adjusted something in the street which improved the levels for a bit (down to 51 upstream and 1.5 down) and said there might be a problem in the street cabinet and someone would be looking at the box in the street.
Yesterday, it dropped of again. Called NTL. They scheduled an engineer for the afternoon. By the time he arrived the modem had started working again with an upstream level of 61 and downstream of 1.5ish. He said the signal levels were "spot on", but that other people in the area had problems and he would call the "networking people."
He came back after a minute and said someone would be looking at the box on the street. Same thing the first guy said.
So, last night around 10pm, the modem died again and hadn't come back on as of 7:45 this morning when I left the house.
So, if anyone else in the RG10 area having problems and do any of the NTL people on this forum have any insight into whether or not anyone is actually doing anything about the box in the street?
Thanks,
Mark
I'm in RG10 and I've been having connection problems for the last month or so. As in, the sync and ready lights on the modem go dark, the modem resets, and is unable to lock on a signal.
This usually last from between 45 minutes to three hours.
When the cable modem is working, I can check the power levels and the upstream power level is at 61. The downtream signal was floating aroun 4.8.
I've had two visits from NTL engineers. Unfortunatly, both times they showed up the modem had come back on.
First time, he adjusted something in the street which improved the levels for a bit (down to 51 upstream and 1.5 down) and said there might be a problem in the street cabinet and someone would be looking at the box in the street.
Yesterday, it dropped of again. Called NTL. They scheduled an engineer for the afternoon. By the time he arrived the modem had started working again with an upstream level of 61 and downstream of 1.5ish. He said the signal levels were "spot on", but that other people in the area had problems and he would call the "networking people."
He came back after a minute and said someone would be looking at the box on the street. Same thing the first guy said.
So, last night around 10pm, the modem died again and hadn't come back on as of 7:45 this morning when I left the house.
So, if anyone else in the RG10 area having problems and do any of the NTL people on this forum have any insight into whether or not anyone is actually doing anything about the box in the street?
Thanks,
Mark