Hugh Jarss
17-09-2005, 05:46
Hi
for the last few days we've had trouble connecting to ntl - it's intermittently refusing our login/password credentials
the problem seems to occur in bursts - sometimes it's fine; other times it can take 20 or more attempts before we get connected. Basically it's really tedious.
I have 3 computers equipped for internet access, each with an internal 56k PCI modem (all different types); the problem affects all 3 just the same, if one's not connecting none will connect.
there are no crackles on the 'phone line or anything to suggest intermittency
have checked with hyperterminal and also ethereal; everything indicates that some of the time our login/password pair gets refused, while at other times exactly the same credentials are getting accepted :confused: (I have packet capture files which indicate this quite clearly)
I contacted ntl and had great difficulty in getting them to understand that it wasn't something wrong with our computer(s!) - finally on Thurday 15th had to resort to the 50p /minute line, and thought I was getting somewhere, they "escalated" the matter and said they would ring back within 2 hours.. but no return call.
16th - the symptoms have changed a bit, but not for the better. Whereas before I just got chucked straight out (Login invalid: invalid user name/password pair), now I'm getting no reponse... resulting in DUN at my end re-presenting the logon credentials every 3 seconds for 10 attempts before dropping the line
Yet sometimes it works fine (like now); and when I can connect everything seems to work OK, primary email account password gets accepted every time...
In case this helps any ntl staff, we connect through NOR-CVX-1B (according to hyperterminal)
I did experiment reinstalling the ntl software and connected first time to the registration server - filled in user name and password and chose the reactivate option. It said "Processing" & "verifying security information" - and stuck like that. After ~35mins wait I gave up on it. Repeated this a couple of times with identical results.
I'm rather hoping to get some answer as a result of the 50p /minute call, they did say they would get back in touch - but failing that have no idea of how to get this matter resolved
I have seen no mention of known issues with dial-up on the service status page
any suggestions, please :confused:
TIA, and best wishes, HJ
for the last few days we've had trouble connecting to ntl - it's intermittently refusing our login/password credentials
the problem seems to occur in bursts - sometimes it's fine; other times it can take 20 or more attempts before we get connected. Basically it's really tedious.
I have 3 computers equipped for internet access, each with an internal 56k PCI modem (all different types); the problem affects all 3 just the same, if one's not connecting none will connect.
there are no crackles on the 'phone line or anything to suggest intermittency
have checked with hyperterminal and also ethereal; everything indicates that some of the time our login/password pair gets refused, while at other times exactly the same credentials are getting accepted :confused: (I have packet capture files which indicate this quite clearly)
I contacted ntl and had great difficulty in getting them to understand that it wasn't something wrong with our computer(s!) - finally on Thurday 15th had to resort to the 50p /minute line, and thought I was getting somewhere, they "escalated" the matter and said they would ring back within 2 hours.. but no return call.
16th - the symptoms have changed a bit, but not for the better. Whereas before I just got chucked straight out (Login invalid: invalid user name/password pair), now I'm getting no reponse... resulting in DUN at my end re-presenting the logon credentials every 3 seconds for 10 attempts before dropping the line
Yet sometimes it works fine (like now); and when I can connect everything seems to work OK, primary email account password gets accepted every time...
In case this helps any ntl staff, we connect through NOR-CVX-1B (according to hyperterminal)
I did experiment reinstalling the ntl software and connected first time to the registration server - filled in user name and password and chose the reactivate option. It said "Processing" & "verifying security information" - and stuck like that. After ~35mins wait I gave up on it. Repeated this a couple of times with identical results.
I'm rather hoping to get some answer as a result of the 50p /minute call, they did say they would get back in touch - but failing that have no idea of how to get this matter resolved
I have seen no mention of known issues with dial-up on the service status page
any suggestions, please :confused:
TIA, and best wishes, HJ