mad.dog
16-09-2005, 18:02
Thought I'd stick to the rules and post my problem as per the sticky
1)What, specifically, is your issue?
No Internet Connection At All
Windows reports little or no network activity
a) Is there a specific time that this issue is most prevalent?
All The Time
b) How long has this issue been going on? (days, weeks, months etc)
3 Days
2) Do you have cable TV? If so, is there any reception degradation?
Not got Cable TV
3) Have you contacted customer support about this problem? If so, what did they say?
Got Bored of waiting on the phone - so no luch with them as yet as been away from home and getting the GF to try to resolve.
4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)
Rebooted cable modem several times, including with the PC off
Tried ipconfig/release - suceeded
Tried ipconfig/renew - failed several times
Disabled firewall
I've checked the lights on my NTL:Home modem and the U/S light is doing nothing
I've checked the modem power levels and I have:
Downstream Reveive Power Level: -0.70 dBmv
Downstream SNR: 29.22 dB
Upstream Transmit Power Level: 42.50 dBmv
(not that means anything to me)
5 Who you are and what you have
a) Where in the country are you?
Hemel Hempstead
b) What is your operating system?
XP SP2
c) What is your home network setup? Provide details.
One PC and One NTL:Home Cable Modem connected via NIC
d) If you have more than one computer, is the problem occuring on all other machines?
N/A
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
Using Kerio Personal Firewall and have shut the firewall off and nothing changes
f) Please supply a traceroute from you to www.bbc.co.uk (http://www.bbc.co.uk/) in text format
Can I do this with no connection?
6) Further Info: If you're posting about:
a) Connectivity issues: Please post a
line test (http://www.broadbandreports.com/linequality)
Can I do this with no connection?
b) Speed issues: Please post at least one speed test which tests speed in both directions.
N/A
c) For latency issues please post traceroutes and pings to some major sites in the UK. www.bbc.co.uk (http://www.bbc.co.uk/), www.nildram.net (http://www.nildram.net/), etc
Can't do this
1)What, specifically, is your issue?
No Internet Connection At All
Windows reports little or no network activity
a) Is there a specific time that this issue is most prevalent?
All The Time
b) How long has this issue been going on? (days, weeks, months etc)
3 Days
2) Do you have cable TV? If so, is there any reception degradation?
Not got Cable TV
3) Have you contacted customer support about this problem? If so, what did they say?
Got Bored of waiting on the phone - so no luch with them as yet as been away from home and getting the GF to try to resolve.
4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)
Rebooted cable modem several times, including with the PC off
Tried ipconfig/release - suceeded
Tried ipconfig/renew - failed several times
Disabled firewall
I've checked the lights on my NTL:Home modem and the U/S light is doing nothing
I've checked the modem power levels and I have:
Downstream Reveive Power Level: -0.70 dBmv
Downstream SNR: 29.22 dB
Upstream Transmit Power Level: 42.50 dBmv
(not that means anything to me)
5 Who you are and what you have
a) Where in the country are you?
Hemel Hempstead
b) What is your operating system?
XP SP2
c) What is your home network setup? Provide details.
One PC and One NTL:Home Cable Modem connected via NIC
d) If you have more than one computer, is the problem occuring on all other machines?
N/A
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
Using Kerio Personal Firewall and have shut the firewall off and nothing changes
f) Please supply a traceroute from you to www.bbc.co.uk (http://www.bbc.co.uk/) in text format
Can I do this with no connection?
6) Further Info: If you're posting about:
a) Connectivity issues: Please post a
line test (http://www.broadbandreports.com/linequality)
Can I do this with no connection?
b) Speed issues: Please post at least one speed test which tests speed in both directions.
N/A
c) For latency issues please post traceroutes and pings to some major sites in the UK. www.bbc.co.uk (http://www.bbc.co.uk/), www.nildram.net (http://www.nildram.net/), etc
Can't do this