Need help - Incorrect speed

[trancesphere]

Hi,

I have just had NTL broadband (blue modem) installed and im having problems with the speed.

I ordered 3mb, but they have only gave me 1mb (checked the modem page and done speed tests).

I have tried ringing up NTL customer support (4th time :mad: :mad: :mad: ), but they keep saying they have sorted it and to wait 2-5 hours.

I have also tried upgrading the speed using the NTL web site, but im still on 1mb. :rolleyes: :rolleyes:


Any help would be appreciated :( :(

[Paul]

Have you tried powering the modem off, leaving it a few seconds, and then powering it up again ?

[trancesphere]

Yes :(

[Hom3r]

Hi try links on post 4 to double check
http://www.cableforum.co.uk/board/showthread.php?p=568272#post568272

[trancesphere]

Hi try links on post 4 to double check
http://www.cableforum.co.uk/board/showthread.php?p=568272#post568272 (http://www.cableforum.co.uk/board/showthread.php?p=568272#post568272)

I've already tried them, they show 1mb.

[Hom3r]

call CS in morning, sorry