peteh
22-11-2014, 23:22
Its generally good to widen horizons a bit and take other feedback on board (since I'm the perverbial "oily rag" as opposed to the engineer)
The AH (account holder) I'm enquring on behalf of has had landline trouble for a few weeks now, they depend on it quite heavily (disabled / mostly housebound)
Initially it was crackling on the line, frequent disconnection (mid call) and general loss of dialing tone (dead line) for varying periods of time
They were informed by the engineer on visit #1 to replace the handsets as they were a bit dated (which is fair enough if I'm honest, they've seen better days) so I went and did that for them and got some nice new ones (a set of 3) and set them up/installed them
The problem remained, someone was again called out and on visit #2 stated that the lines entering the front of the property were damaged (wear and tear as they were over a decade old) and needed replacing which they had done then and there- makes sense, the room in question is about to have repairs done to it in the upcoming weeks (damproofing and so on) so you would figure damage to anything feeding into the affected walls
On both occasions they had tested the landlines before leaving and deemed them to be in working order before departing
2 days since that last visit and the person now has no landline at all, they have a lifeline device (a single button system used to summon emergancy services if something happens) which has had to be shut down temperarily as it keeps going off (because it cannot get a clear line) and the person is having to use a mobile which they carry for emergancies (taking a fall or accidents) for their calls which is getting expensive
They obviously can't dial 150 as the VM landlines itself aren't working, I should add the person is vulnerable and just lost her husband very recently so the timing of this could not be any worse (things to plan)
I've used the VM website to test the line (don't know wether this is any use) and even that has stated there are problems with the line (before both visits and again tonight)
Anything else on the account holders end that could be done?
(they are calling in again first thing Monday, though they are very worried about finances right now and the possibility of being billed to fix a problem they should not be having to begin with though I don't believe they would be)
They have been with VM for many years (BY customer) and aside from the occasional outages/severe weather related issues or maintanance they have never had so much hassle with the line till the last month (although their package costs an arm and a leg, so they should not expect it.. I will be helping them amend/reduce it at a later date)
Thanks and have a good one
p.s. please do not take this at a dig at any employees or anything problems happen and stuff breaks, and the front line guys are just doing their jobs as far as I am concerned, i'm just genuinely worried for AH as I am sure anybody else would be if it was somebody they cared about
The AH (account holder) I'm enquring on behalf of has had landline trouble for a few weeks now, they depend on it quite heavily (disabled / mostly housebound)
Initially it was crackling on the line, frequent disconnection (mid call) and general loss of dialing tone (dead line) for varying periods of time
They were informed by the engineer on visit #1 to replace the handsets as they were a bit dated (which is fair enough if I'm honest, they've seen better days) so I went and did that for them and got some nice new ones (a set of 3) and set them up/installed them
The problem remained, someone was again called out and on visit #2 stated that the lines entering the front of the property were damaged (wear and tear as they were over a decade old) and needed replacing which they had done then and there- makes sense, the room in question is about to have repairs done to it in the upcoming weeks (damproofing and so on) so you would figure damage to anything feeding into the affected walls
On both occasions they had tested the landlines before leaving and deemed them to be in working order before departing
2 days since that last visit and the person now has no landline at all, they have a lifeline device (a single button system used to summon emergancy services if something happens) which has had to be shut down temperarily as it keeps going off (because it cannot get a clear line) and the person is having to use a mobile which they carry for emergancies (taking a fall or accidents) for their calls which is getting expensive
They obviously can't dial 150 as the VM landlines itself aren't working, I should add the person is vulnerable and just lost her husband very recently so the timing of this could not be any worse (things to plan)
I've used the VM website to test the line (don't know wether this is any use) and even that has stated there are problems with the line (before both visits and again tonight)
Anything else on the account holders end that could be done?
(they are calling in again first thing Monday, though they are very worried about finances right now and the possibility of being billed to fix a problem they should not be having to begin with though I don't believe they would be)
They have been with VM for many years (BY customer) and aside from the occasional outages/severe weather related issues or maintanance they have never had so much hassle with the line till the last month (although their package costs an arm and a leg, so they should not expect it.. I will be helping them amend/reduce it at a later date)
Thanks and have a good one
p.s. please do not take this at a dig at any employees or anything problems happen and stuff breaks, and the front line guys are just doing their jobs as far as I am concerned, i'm just genuinely worried for AH as I am sure anybody else would be if it was somebody they cared about