60mb upgrade

[Killerbob]

Yesterday I got upgraded to 60MB internet and the engineer said it would take up to 24hours until I get them speeds. But now it has been 24hours and the best speed I can get from the wireless is 10-12mbps and from the wired connection I can get 30mbps. Is there anything I could check on the superhub it self to make sure its working properly.

https://www.cableforum.co.uk/images/local/2012/04/88.png (http://www.speedtest.net)

http://www.speedtest.bbmax.co.uk/results.php?t=1334313007&v=15535975

[thenry]

could you post up your connection stats.

log into your SH. put this into your web browser and hit enter

192.168.100.1

login defaults...
username: admin
password: changeme

click on advanced settings below the 3 box

then connection within the left hand column.

[Sherlock Holmes]

Yesterday I got upgraded to 60MB internet and the engineer said it would take up to 24hours until I get them speeds.

Complete and utter rubbish! You should get the correct speeds as soon as theyve sent the new config through. Mine was upped from 10 to 60 yesterday and I instantly started getting 60 meg while the engineer was still here.

I see your upload speed is correct. Try rebooting the modem again, and if your using your own router, remove it and try connecting the superhub straight into the pc to eliminate your router as the problem. For the record Im running my superhub in modem mode with my own buffalo 300Mbps N router.

Cheers

https://www.cableforum.co.uk/images/local/2012/04/87.png (http://www.speedtest.net)

[Killerbob]

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 50 55616000 Kbits/sec 299000000 Hz -3.7 dBmV 38.4 dB Hybrid
Locked QAM256 51 55616000 Kbits/sec 307000000 Hz -4.1 dBmV 38.3 dB Hybrid
Locked QAM256 52 55616000 Kbits/sec 315000000 Hz -4.5 dBmV 38.1 dB Hybrid
Locked QAM256 53 55616000 Kbits/sec 323000000 Hz -4.8 dBmV 38.0 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 45800000 Hz 47.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 25960
Max Traffic Rate 66000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 2389
Max Traffic Rate 3072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Fri Apr 13 10:57:24 2012

[thenry]

your on 60meg.

when testing max speeds do it via ethernet not wireless. try > www.speedtester.bt.com/

whats the specs of your wired desktop system? and laptop?

download inSSIDer onto a wireless capable device/laptop and run the program. itll scan for all reachable networks. note which channel each uses then set your network to use a channel that isnt in use. the channel numbers will range from 1-13.

www.metageek.net/products/inssider/

----

to change wireless channels on the SH...

log into your SH. put this into your web browser and hit enter

192.168.100.1

login defaults...
username: admin
password: changeme

click on advanced settings below the 3 box

then wireless settings within the left hand column.

also test changing mode from 300 to 145.

[Sherlock Holmes]

Downstream power could be a little better, optimum is above -3 dBmV, but I dought thats causing the low speeds since your well within tolerance.

[thenry]

could be.. may be :erm:

[Killerbob]

On my wired computer i get a constant 62mpbs now after changing nothing and I changed upto 300mbps to 145mbps and can get 20mbps on wireless which is still no where near

[thenry]

did you change the wireless channel to one that isnt in use? try 13.

whats your laptop specs?

[Killerbob]

Im using a wireless usb for my computer. I just changed the channel to 13 and made the speed go down to 14mbps.

Do you mean processor, graphics card etc specs?

[thenry]

what adapter you got, whats the wireless strength and yes those specs please

[Killerbob]

Windows 7 64bit

Intel Core 2 Quad CPU @2.66GHz
4.00GB RAM
Nvidia 250gtx geforce

Sitecom wireless networking 54g usb adapter 54g wl-608 Signal strength Excellent

[thenry]

call VM and ask for the free wireless USB adapter

[Killerbob]

Ok, I have tested all channels and channel 6 seems to be the best for me and I have changed it from 300mpbs to 145mpbs and can now get 25.97mbps so far

[Killerbob]

I have been monitoring the quality of my broadband since this morning and so far it is this.

https://www.cableforum.co.uk/images/local/2012/04/86.png (http://www.thinkbroadband.com/ping/share/514aa4c0fbff4bad1331ab765eeda467.html)

I think the big red lines are when I turned my router off to change settings but im not sure.

[thenry]

the red is inactively pinging the IP.

did you get a USB adapter ordered via VM 150/151 ?

[Killerbob]

I am waiting for my parent to finish work as he is the account holder and will aks them about the speed issue and for the usb adapter as two laptops in the house are also getting download speeds of 14-25mbps.

I also tried to connect my old wireless router to the super hub which used to connect to my old modem but that made no difference in speed.

---------- Post added at 17:38 ---------- Previous post was at 16:05 ----------

Phoned virgin and after talking to about 4 people and them trying to charge me £30 for an adapter I got it for free and it should arrive next week.

[GrimUpNorth]

Windows 7 64bit

Intel Core 2 Quad CPU @2.66GHz
4.00GB RAM
Nvidia 250gtx geforce

Sitecom wireless networking 54g usb adapter 54g wl-608 Signal strength Excellent

You're not going to get full speed with a 54g wireless adapter. If you get much over 25 you're doing well.

Cheers

Grim

[Killerbob]

You're not going to get full speed with a 54g wireless adapter. If you get much over 25 you're doing well.

Cheers

Grim

I have now convinced virgin media to sent me out an N rated adapter for free :)

[CaramaC]

I was upgraded from 10mbps to 60mbps about 2 weeks ago and have had no issues at all. I use the superhub in modem only mode hooked up to a d-link DIR655 which I've had for about 4 years and its been as solid as a rock.

On wireless my kids get around 18/22mbps on their laptops (802.11g). The highest wireless I've had on my iMac is 57mbps (802.11n) but l keep that on a wired connection which usually achieves around 62mbps.
We also have 2 360's on wired and various other wireless devices.

All is good so far.

[jb66]

Got sent a superhub yesterday to upgrade to 60meg, going to give it a try in router mode, if it fails will probably put my vmng back in, my area only has 4 d/s channels anyway

[craigj2k12]

you dont need a superhub, VM arent requiring you to get rid of the VMNG

[Sherlock Holmes]

I was upgraded from 10mbps to 60mbps about 2 weeks ago and have had no issues at all. I use the superhub in modem only mode hooked up to a d-link DIR655 which I've had for about 4 years and its been as solid as a rock.

On wireless my kids get around 18/22mbps on their laptops (802.11g). The highest wireless I've had on my iMac is 57mbps (802.11n) but l keep that on a wired connection which usually achieves around 62mbps.
We also have 2 360's on wired and various other wireless devices.

All is good so far.

You should be able to get the same 62mbps you get wired over Wireless if you have a decent N router.

Im using the superhub in modem mode with a buffalo airstation N router and can get a solid 62/63mbps Wireless on my laptop.

Cheers