60MB running less than 1MB

[Lee_wolves]

Hi all ..

Several weeks ago i was on a 30mb connection evenings & weekends the connection would render unusable from approx 5pm till midnight.
Several phonecalls and complaints later they upgraded me to 60mb , now its even worse ...

Im being told there is a high utilisation in my area and they also say there is no rush to fix it .. Surely this isnt right ?

My connection is ofcourse used for fun stuff with the kiddies such as xbox and pc (warcraft) no leeching at all .. but most importantly its used to connect my wifes heart monitor to her Hospital.

Many times in the last few weeks i have had to take her manually to get reading downloaded and its now becoming a joke.

Below are a few details if anyone can help or advise me please.

Virgin : Super Hub (Modem Mode)
Home : Belkin N Class router (brand new)
Connection : 60MB
Connected : 2 x Xbox (hardwired) - 1 x PC (hardwired) - 1 x Laptop (wireless - only occasionally used)

Tracert BBC 11am today :

Tracing route to www.bbc.net.uk [212.58.246.92]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms bbc-vip013.cwwtf.bbc.co.uk [212.58.246.92]
2 10 ms 15 ms 7 ms 10.19.148.1
3 19 ms 12 ms 7 ms wolv-core-1b-ge219.network.virginmedia.net [80.3.146.29]
4 18 ms 34 ms 41 ms wolv-core-2b-ae2-0.network.virginmedia.net [213.105.159.93]
5 10 ms 34 ms 8 ms brhm-bb-1b-ae7-0.network.virginmedia.net [213.105.159.145]
6 41 ms 9 ms 10 ms brhm-bb-1a-ae0-0.network.virginmedia.net [62.253.185.153]
7 25 ms 16 ms 21 ms nrth-bb-1b-ae2-0.network.virginmedia.net [62.253.185.85]
8 17 ms 50 ms 26 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
9 60 ms 26 ms 62 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
10 * * * Request timed out.
11 19 ms 20 ms 19 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
12 32 ms 24 ms 46 ms 132.185.255.165
13 39 ms 17 ms 60 ms bbc-vip013.cwwtf.bbc.co.uk [212.58.246.92]

Trace complete.

HUB Levels :

--------------------------------------------------------------------------------

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


--------------------------------------------------------------------------------

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 74 55616000 Kbits/sec 299000000 Hz -2.7 dBmV 39.1 dB Hybrid
Locked QAM256 73 55616000 Kbits/sec 291000000 Hz -2.7 dBmV 39.3 dB Hybrid
Locked QAM256 75 55616000 Kbits/sec 307000000 Hz -2.7 dBmV 38.7 dB Hybrid
Locked QAM256 76 55616000 Kbits/sec 315000000 Hz -2.9 dBmV 38.2 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown


--------------------------------------------------------------------------------

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 45800000 Hz 41.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV



--------------------------------------------------------------------------------

Primary Downstream Service Flow
Downstream(0)
SFID 2862
Max Traffic Rate 66000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps


--------------------------------------------------------------------------------

Primary Upstream Service Flow
Upstream(0)
SFID 2861
Max Traffic Rate 3072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort


--------------------------------------------------------------------------------

Current System Time:Wed Apr 11 10:08:08 2012


Any help , advise would be appreciated.
Thanks in advance
Lee

---------- Post added at 11:12 ---------- Previous post was at 11:10 ----------

Ment to add a Virgin Engineer did come out and chaeck and scratched his head several times and in all fairness did as much as the guy could.
He left me his number and i have left several messages but to no success.

The Modem as been used direct also without the router to my PC the connection was no better in or out of modem mode.

All items are currently hardwired.

Many thanks

[General Maximus]

those power levels are fine dude. Minuses arent always a good thing but since I upgraded to 100mbit mine are minus more often than not and I have no probs getting full speed.

They have done a bit of a retarded thing. If the area is congested giving you a speed increase isnt going to help if there is no bandwidth available. It is like the motorway being gridlocked and me saying "i'll tell you what, I'll let you drive 120mph instead of 70mph", you still arent going to get anywhere.

Many areas have congestion issues however I doubt that there arent any plans to sort it out. VM are going round upgrading all their equipment as part of a re-furb program and adding the extra capacity for the speed dpubling upgrades. You have probably been given the upgrade early before they have got round to your area. You can have a look at the rollout schedule to see when you are due http://doublespeed.virginmedia.com/?buspart=DoubleSpeeds_2

If you dont have any luck there normally I would suggest sending a complaint to the powers that be but I cant see it doing anything to improve your speed. The best bit of advice I can offer you given your wifes heart condition is to think about switching to BT Infinity because their network is 110% atm.