Typical

[morley04]

Got 100mb on monday http://speedtest.net/result/1870028789.png

Now on tuesday http://speedtest.net/result/1872535812.png cant even get half the upstream

[Nopanic]

Called them ? checked your PC for crap ?

[morley04]

Pc is a resent new build SSD is nearly empty, Just tried on another computer showing the same less than 4mb and on iphone showing around the same. I will give them a call later on as im at work from 1400

---------- Post added at 13:43 ---------- Previous post was at 13:15 ----------

VM customer service are complete rubbish! Theres nothing they can do your getting 4mb !!! and it will fluctuate. So I get a better package and get worse performance on the upload speed

[craigj2k12]

you could try factory resetting your superhub until you end up on a different upstream channel

[slowcoach]

Log into MyVirginMedia and see what it says against your Broadband, “100” or “XXL”, in theory 100 gets 10Mb/s upload and XXL gets 5Mb/s.

[morley04]

I'm on 100 with 10mb upload as you can see in my first speed test link, resetting the hub factory defaults what's the possibility of getting on a new channel? Ill give it ago when I finish work and post the results. Any other things I could try to get at least 7-8mb?

[craigj2k12]

the only thing you could try is as you said factory resetting to get on a new channel, I get a choice of three and it usually takes about 3 factory resets to change it

[morley04]

Tried factory resetting about 8 times and no channel change :( was able to get 8mb+ around 19.25 but just tried again now and cant get above 4.56mb :@

[craigj2k12]

just spotted you are in LE3 area, I know someone in your area who has had ongoing problems with high utilisation, and apparently your area only has 2 upstreams, my guess is that your are on the lower utilised channel of the two and this is why you are unable to lock onto the other one (yes, they do you load balancing despite the results)

[Chrysalis]

yeah sounds all too familiar, although at least your download speed is staying high (at 10am). heavy congestion at 10am tho, says it all.

[morley04]

Just got a fault ref and a fix date of 03/05/12

[craigj2k12]

Did you get a ticket number, or are they just stringing it out for another month?

[morley04]

F001897421 there you go :)

[Nopanic]

I'll have a look at the ref and let you know.

[Chrysalis]

here is one also :) F001853636

[Nopanic]

here is one also :) F001853636

Did see this, but the first one has an update of

"estimate for this is currently end of April"

[Chrysalis]

yeah so still start of may, thanks. couldnt give you good rep but tried to.

[morley04]

Trying to play some BF3 on pc and its just not enjoyable ping's spiking from 16-203ms I hope this doesn't get pushed back again or I will not be paying my full bill :)

[morley04]

Thanks for looking into the REF :) things just get worse on the upstream

http://www.speedtest.net/result/1892164191.png

[bomber_g]

Online gaming doesn't use much in the way of bandwidth.

If you ping to DNS, does your latency jump up in the same manner?

in command prompt type

ping 194.168.4.123 -t

and monitor it for a bit. if it's relatively stable then it's not the connection causing the spikes your seeing when playing games. If it jumps around, use something like pingplotter or winmtr to trace to DNS and see where the spikes in latency are occurring.

regards

[morley04]

Its now the day of the fix :) I wonder if it will actually happen.