Changing Package Online?

[mrselfdestruct]

Anyone have a timeframe on when Virgin are going to re-allow you to change your package online? It's been down for a couple of weeks or more now

We're making it easier to change your package

We're doing some work on this area to bring all our great offers for existing customers into My Virgin Media. We're sorry, but while the work’s going on, you can't see your full package details or upgrade online.

It won't take long, so check back soon to see special deals on broadband, TV, phone and mobile.

I don't fancy calling india, I'd rather do it online without any confusion.

[BenMcr]

I think the changes are due this week sometime. Once they launch, can you try again?

[mrselfdestruct]

Thanks for info, Yeah I plan to change my package soon, so i'll wait patiently and try again :)

[Skie]

Will the changes make it possible to deal with "complex" accounts, or is that still going to be phone only?

[MaverickJesus]

The online page seems to now be showing stuff, for me anyway. Said I could upgrade my XL30 to 100mb for £7.25, which seemed quite cheap?

[jimexbox]

The online page seems to now be showing stuff, for me anyway. Said I could upgrade my XL30 to 100mb for £7.25, which seemed quite cheap?

Same as my account. (broadband only, no telephone line) I rang customer services and asked how much the upgrade from XL to XXL would be after the price rise. I currently pay £28.50 a month, I thought Mmm 36 quid? Seems like a good offer. The guy on the phone quoted me £45, that's with a 10 quid off promotional discount.

No thanks.

[mrselfdestruct]

Working for me too. Only thing is, It doesn't seem to let you downgrade certain aspects of your package? Guess i'll have to call them after all.. *groan*

[Efour]

The online page seems to now be showing stuff, for me anyway. Said I could upgrade my XL30 to 100mb for £7.25, which seemed quite cheap?

Yeah mine showed that and it tempted me i must confess.

[Tazz]

I Upgraded today from 30MB XL to 100MB XXL was paying £28.50 now £34.75... nice :)

[jimexbox]

I Upgraded today from 30MB XL to 100MB XXL was paying £28.50 now £34.75... nice :)

Is that Broadband only, no telephone line? Did you do it on line?

[Tazz]

BB only and called Customer Services. I was out of contract and signed another 12 months

[jimexbox]

BB only and called Customer Services. I was out of contract and signed another 12 months

Like I said earlier in the thread they quoted me £45.

[Tazz]

Call again I called 08000520157

[Adam_swaine]

Its a pain that you cant downgrade, I want to downgrade my phone and upgrade my BB from 30 to 100, it's also telling me it will only cost 7.25. so tempting.

[Milambar]

iirc, you've never been able to downgrade online, only via customer services, who's job it is to try and talk you out of downgrading.

[jimexbox]

Emailed customer support asking why I was quoted £45 a month for 100Mb BB when others have been offered it for £34.50. This is the reply....

"We’re happy to hear that you are interested in upgrading and are pleased
to provide you with the necessary information.

Just to let you know the monthly service charge for 100 mb package is
£55.00 and from 1st of April 2012 will be reduced to £47.25 which will
be the same as the 50 mb Broadband package.

We've checked your account and can confirm that you've subscribed to
Broadband size XL (30 mb) and your monthly service charge is £28.50.

We would like to inform you that if you upgrade your Broadband package
to 100 mb then the monthly service charge will increase to £34.75 with
an installation charge of £49.95."

Has the 50Mb ever been £47.25 (without phone line?)

[BenMcr]

It is before any usual adjustments - so the £55/£47.25 isn't anything that should have ever been charged. For instance with the standalone packages there is £10 adjustment

[jimexbox]

It is before any usual adjustments - so the £55/£47.25 isn't anything that should have ever been charged. For instance with the standalone packages there is £10 adjustment

Just for clarification is the 100Mb for £34.75 (no phone line) the price after 1st April when prices are due to rise? And does an engineer have to visit or is it simply a new config file?

Ta

[BenMcr]

Any prices quoted since Feb have been the post-April one. I think it'll just be a config file change - unless the system advises that network adjustments have to be made.

[jimexbox]

Well I upgraded to 100Mb for a £34.75, only trouble is I'm only getting anywhere from 45Mb to 70Mb.

Downloading on 8 channels, power levels look good. Using ethernet, any ideas?

[Skie]

Could be congestion/oversubscribed (run one of these http://www.thinkbroadband.com/ping/monitors.html to see)

Could be your network can't handle the speed (should be using Cat5e and a router and network capable of gigabit ethernet. If you have the superhub then that does support it but your PC might not)

[jimexbox]

Could be congestion/oversubscribed (run one of these http://www.thinkbroadband.com/ping/monitors.html to see)

Could be your network can't handle the speed (should be using Cat5e and a router and network capable of gigabit ethernet. If you have the superhub then that does support it but your PC might not)

Thanks.

Seems to have settled down this morning. I always use ethernet, and was aware my aware my old laptop network adapter could be holding holding me back, but I'm now getting 95 to 101Mb. Very good for £34.75, my XL package was going up to 30 quid a month anyway.