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USIM
18-03-2012, 10:25
Anyone else in the GU51/52 area experiencing intermittent BB connection problems? The VM status checker shows no problems in the area but most wesbites aren't loading with connection reset or timeout errors. Modem reboot has made no difference.

thenry
18-03-2012, 11:06
what modem have you got? could you post up power levels and your log. please removed your MAC addresses from the copied&pasted text, each line before posting

beardsley
18-03-2012, 12:39
I am in GU52. Things seem OK this morning, but have been very up and down over the last few days.

USIM
18-03-2012, 16:02
Everything seems to be working OK again. :).

USIM
18-03-2012, 21:48
Everything's gone again. Things are so bad I'm having to use an old dial-up account that I keep for emergencies.

Here are the data from the modem if anyone is able to make any sense of them.


Type : Ambit ETH/USB Combo Cable Modem Cable modem : Ambit Cable Modem
MAC address : 00:02:8A:xx:xx:xx IP address : xxx.xxx.xxx.xxx
Serial number : 00d1xxxxxxxx Board ID : E08C004.00.00_EU03
Software version : 2.67.1016 Hardware version : 1.15
Boot Code version : 3.13.2 Web Based Configuration Pages version : 1.0.2
USB AdaptorName : USB Cable Modem USB MAC address : 00:02:8A:xx:xx:xx
USB vendor ID : 0bb2 USB product ID : 6098

Acquire Downstream Channel 402750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI

Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Interleave Depth : 32
Downstream Receive Power Level : 6.6 dBmV
Downstream SNR : 32.0 dB

Upstream Channel ID : 4
Upstream Transmit Power Level : 43.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 37500000 Hz
Upstream Mini-Slot Size : 2

Upstream Burst Descriptor
request(1) initialRanging(3) periodicRanging(4) shortData(5) longData(6)
Modulation Type QPSK QPSK QPSK 16QAM 16QAM
Differential Encoding Off Off Off Off Off
Preamble Length 64 128 128 200 216
Preamble Offset 244 6 6 504 504
FEC T Bytes 0 5 5 5 9
FEC K Bytes 16 34 34 78 232
Scrambler Seed xxx xxx xxx xxx xxx
Max Burst 0 0 0 19 139
Guard Time 8 48 48 17 77
Last Codeword Fixed Fixed Fixed Short Short
Scrambler On On On On On

thenry
18-03-2012, 21:55
crap lol call vm > new modem

USIM
18-03-2012, 22:47
crap lol call vm > new modem

:D. Are you saying that because of something in the figures, or because the modem is very old? I'm reluctant to ask for a call-out and waste a day's holiday if the problem is somewhere in the network.

thenry
18-03-2012, 22:56
both. no need for a tech visit. just call in for new broadband equipment.

VM will post you the new broadband equipment to your address, you can have it delivered to your work place if needs must. give them your mobile number too so postman pat can text you.