View Full Version : 50M WTF is up with my connection?
My connection has gone to total crap!
Download Failed (1) (http://www.thinkbroadband.com/ping/share/2a97964e09afc4eef7d184870410164c-23-02-2012.html)
Andrewcrawford23
23-02-2012, 21:59
My connection has gone to total crap!
Download Failed (1) (http://www.thinkbroadband.com/ping/share/2a97964e09afc4eef7d184870410164c-23-02-2012.html)
ok i know virign have some bad area but if that is due to a over ulisation issue that is taking the ****
Aiii, totally rediculous. Typical as I have been away from home for nearly 3 months due to a serious motorbike accident and come back to this crap! Connection was perfect before I was away. :erm:
I spoke to offshore and they have booked an engineer for Saturday. He seems to think the modem has had it, could that be the case as my signal levels seem ok?
Sephiroth
23-02-2012, 22:22
Did you post from the connection? In other words is the connection off? Because the modem stats, if taken whilst TBB was showing red, are good.
Did you post from the connection? In other words is the connection off? Because the modem stats, if taken whilst TBB was showing red, are good.
Yeah I am and was posting from the connection. I was also getting 8mbps download speed while it was going crazy. It has sorta recovered a bit, however I am barely breaking 30mbps on a speedtest. Downloading from Ubuntu gives me between 3 and 4 MB/sec as I post now?
Sepiroth, any suggestions as to what is going wrong?:erm:
Sephiroth
23-02-2012, 22:31
It's possible that your IP address has changed. You prolly had the modem/hub off or VM reset it after some area outage/works.
I'd go back into TBB, set up another graph (it'll get your current IP address) and see what happens.
It's possible that your IP address has changed. You prolly had the modem/hub off or VM reset it after some area outage/works.
I'd go back into TBB, set up another graph (it'll get your current IP address) and see what happens.
Just tried and it says I am already monitoring this address ( same IP ) Should I still set up another one? Oh and is it possible some greedy SOB new customer is hogging all the bandwidth?
is your modem connected to a router? have you checked over whether ping response is allowed.
try get rid of your old monitor on TBB and set up a new 1 from scratch
is your modem connected to a router? have you checked over whether ping response is allowed.
try get rid of your old monitor on TBB and set up a new 1 from scratch
Yeah, I was looking at the FAQ and noticed I did not have respond to internet ping enabled on my router. So I have deleted the monitor and set up a brand new one.
New live graph ( assume this will update on the fly? )
https://www.cableforum.co.uk/images/local/2012/02/25.png (http://www.thinkbroadband.com/ping/share/2ff237ffb85f7da3dc0455c752a9f9d2.html)
If all else fails.....
Hit it with THE stick.
good stuff. yeah its your live graph
If all else fails.....
Hit it with THE stick.
lol
Looks pretty similar to mine at the moment, online gaming impossible. FIFA is a delay fest, so frustrating.
I saw someone say that it could be someone hogging bandwidth so ive just cracked off 20GB in the last hour in the hopes that ive ****ed somebody off.
that doesnt look at bad as some of the others.. mine included. have you posted your results mate?
:LOL:
My connection has gone to total crap!
http://www.thinkbroadband.com/ping/share-thumb/2a97964e09afc4eef7d184870410164c-23-02-2012.png (http://www.thinkbroadband.com/ping/share/2a97964e09afc4eef7d184870410164c-23-02-2012.html)
Mine is unusually bad tonight, pages not loading properly
Sephiroth
24-02-2012, 10:08
Risco's graph is a perfectly good gaming graph IMO. True it's not peak time. But if Boroboi's graph is like that at peak time, his gaming is more likely suffering from congestion at the peering point between VM and the internet routed towards the game server.
qasdfdsaq
24-02-2012, 14:06
Risco's graph is a perfectly good gaming graph IMO. True it's not peak time. But if Boroboi's graph is like that at peak time, his gaming is more likely suffering from congestion at the peering point between VM and the internet routed towards the game server.
Agreed. His graph looks pretty good, and in terms of graphs I've seen, actually looks better than average.
In comparison, this for example is still borderline OK for some games between 6pm and midnight. Not ideal, and I can certainly feel the difference cf. the Infinity line, but it's not bad enough for me to give up and not play at all:
http://www.thinkbroadband.com/ping/share-thumb/6f513b05ca68afdb1ea7ccb6151ddf02-23-02-2012.png (http://www.thinkbroadband.com/ping/share/6f513b05ca68afdb1ea7ccb6151ddf02-23-02-2012.html)
Approximately between 9pm and midnight on this chart - that's when it gets so bad I just give up and quit:
Download Failed (1) (http://www.thinkbroadband.com/ping/share/1a6efb2e071baecd84018f4123bdcc7e-12-02-2012.html)
To the OP, there's absolutely no problem with your broadband connection itself, at least not right now. Power levels are fine and performance is as near perfect as can be expected. If there's a problem, it lies elsewhere...
This is what my connection is like most of the time
http://www.thinkbroadband.com/ping/share-thumb/fc102cc6b3733e6c9a81d839f77bd44e-22-02-2012.png
For games which are sensetive to jitter, such as FIFA, it's an utter headache to play. Delays, unresponsive players, infact, the game is no longer fun to play anymore purely because it spawns all sorts of ridiculous things to happen.
Games like COD and BF3, the hitreg is crap anyway so usually wouldn't notice, but it's only FIFA which seems to be sensitive to jitter enough that it actually ruins the game. I have a mate on 50 Meg virgin media, and every game we play is just a lag fest its actually rather embarassing how bad the game looks EVERY time we play together in a 1v1.
(the packet loss is me changing upstream channels)
Well, my connection keeps dropping out totally or performing badly. Last time I called out an engineer he said there is nothing wrong inside and he would get someone to check outside. Yet I still had issues, and mutiple times had a loss of connection and have been suffering various T3 and T4 timeouts.
Any suggestions on what to say to the engineer this time?
http://www.thinkbroadband.com/ping/share-thumb/3edab55919f8d8e2b555e40997c4b7e2-06-03-2012.png (http://www.thinkbroadband.com/ping/share/3edab55919f8d8e2b555e40997c4b7e2-06-03-2012.html)
http://www.thinkbroadband.com/ping/share-thumb/8e2319a4b00dbf54e25cba5c6fb3e52a-08-03-2012.png (http://www.thinkbroadband.com/ping/share/8e2319a4b00dbf54e25cba5c6fb3e52a-08-03-2012.html)
Andrewcrawford23
09-03-2012, 23:03
can you log into your modem and post your power levle for upstream and wondstream dnt, operation config and event logs
can i ask how you kno you have had t3 and t4 timeouts? as it can help me direct th tech well i should say tell them hwo to do there job an not be lazy arse
can you log into your modem and post your power levle for upstream and wondstream dnt, operation config and event logs
can i ask how you kno you have had t3 and t4 timeouts? as it can help me direct th tech well i should say tell them hwo to do there job an not be lazy arse
Hi dude, sorry I missed your reply the other night as went to bed early. Anyway the tech came out and..... swapped my modem for a Superhub... I was so desperate for a solution that I thought what the heck.
Well so far I have had multiple dropped wireless connections, tonight it was cycling between connection and no connection. My ping has gone to pot, and jitter is crap. Oh and my speeds are no better.
Here is my graph, it is horrendous.
https://www.cableforum.co.uk/images/local/2012/03/38.png (http://www.thinkbroadband.com/ping/share/0f50f83770ebe0c57370cb8bab5783fa.html)
I was on the phone an hour and half today, first I got through to the utterly useless indian call centre who tried to get me to jump through the usual hoops. Things such as power off the modem, enable guest network with WEP ( i mean seriously! ) plug directly in to the modem etc. I got very upset and calmly told him to put me through to UK call centre. He said it was not possible, but after getting passed to customer service ( damn india call centre again ) I just went over everything again so he must of got bored and put me on to UK.
A very nice scottish guy called Stephen was helpful, but ultimately unsuccessful in resolving my issues. He got me to check various pings to bbc and the hub itself all coming back with no packet loss. He also had an engineer check my line and that apparently came back normal.
Why the hell do Virgin keep friggin lying through their teeth to me? There is a clearly a big issue! I don't want to have to go the CEO route again but it seems I have no choice?
Andrewcrawford23
12-03-2012, 21:44
oh i am about to go to the ceo office about there stupid term and conditions and here is why
ok basically my v+ hard disk is guffed aand the v+ will need replace but...
i have recording on the hard disk i want but obviously the normal repsonse from tech support is you ant recover them....
yes in a convetional way you can nto recover them but i ahve very advance tools and disk iamger so i just need to take the hard disk otu of the box plug it into my computer and iamge the drive, put the image onto a new hard disk and pop it back into the v+ box
but this si agains tthere bloody term and ocnditoin which i think is utter nonsense
i know why it is there because someone could be trying illega thigns but all i am wanitng to do is recover my recordings what is the point to me paying extra for the v+ service which i ama essential paying for a recording serivce if when the hard disk is screwed and you haev the expertise you are nto allow to recover and make sure oyu do not lose what in way oyu have paid for
sorry rant over
sorry off topic jsut very annoyed
craigj2k12
12-03-2012, 21:50
either break VMs terms and conditions and take the box apart or break the law and download your TV shows by torrent, id chose option 1..... if the box is broke already, then you might as well take it apart
You're going to the CEO because you can't get info off a fubared HD, in line with their T&Cs - have you thought this fully through?
The CEO's Office is for escalation of serious issues - using it for, IMHO, low-level issues like this is not appropriate, and if everyone did this, how would the serious issues get dealt with?
Can I ask what recorded programmes are so important to you?
Illegal downloading should never be the topic within a thread of Cable forum.. last post deleted
The shub just went crazy for the 2nd time tonight and kept cycling the wifi connection. I don't think I have a choice anymore, I live 783 metres from the BT exchange if it don't get fixed soon I am going to have to leave. I have been for them for nearly 10 years and this is how I am treated.
your SH does what, drop wifi or that and a reboot?
have you tried a wifi channel scan then setting your wifi channel accordingly?
a replacement SH sent by VM?
modem mode linked to your own router?
your SH does what, drop wifi or that and a reboot?
have you tried a wifi channel scan then setting your wifi channel accordingly?
a replacement SH sent by VM?
modem mode linked to your own router?
It drops wifi, and cycles between connecting and disconnecting until I reboot the router. As to using my netgear 3700 with the shub in modem mode, well the tech forgot to leave me the power adapter ( he used my netgear one to power the shub ) so I cannot do it til they send me a new adapter.
I use InSSIDer to find the best channel. The only one that works well is channel 11, all others get stupidly low speeds of 5.5mbps - 40mbps whereas channel 11 works @ 300.
I had zero wireless issues with my 3700, it jsut this pos shub.
Chrysalis
12-03-2012, 23:52
Why the hell do Virgin keep friggin lying through their teeth to me? There is a clearly a big issue! I don't want to have to go the CEO route again but it seems I have no choice?
Well VM tech support staff go on what networks tell them is acceptable utilisation, so if utilisation is below that threshold then staff will think there is nothing wrong VMs side.
he should have swapped the power supply for the superhub. fool!
qasdfdsaq
13-03-2012, 00:56
the tech forgot to leave me the power adapter
Fail.
Mick Fisher
13-03-2012, 13:11
It drops wifi, and cycles between connecting and disconnecting until I reboot the router. As to using my netgear 3700 with the shub in modem mode, well the tech forgot to leave me the power adapter ( he used my netgear one to power the shub ) so I cannot do it til they send me a new adapter.
I use InSSIDer to find the best channel. The only one that works well is channel 11, all others get stupidly low speeds of 5.5mbps - 40mbps whereas channel 11 works @ 300.
I had zero wireless issues with my 3700, it jsut this pos shub.
I got a better performance using 2.4ghz at 145mbps. 300mbps only worked with 5ghz.
Mind you it's all irrevalent as the only solution to superhub probems is modem mode in conjunction with a decent wireless router.
Good luck with it anyway. :)
Alexander
13-03-2012, 20:23
I having exactly the same issue today the internet connection drops every 3-5 minutes, if the VM can't provide 50MB when they talking crap about boosting the speed for customers, as they don't have enough network capacity - overselling and misleading is their sales technique :mad: :td: - need to contact Trading Standards as their service is not up to service level!
My modem shows constantly the following error logs:
Time Not Established Time Not Established Critical (3) Ranging Request Retries exhausted
Time Not Established Time Not Established Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Warning (5) B-INIT-RNG Failure - Retries exceeded
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) Ranging Request Retries exhausted
Time Not Established Time Not Established Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) Ranging Request Retries exhausted
Time Not Established Time Not Established Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) Ranging Request Retries exhausted
Time Not Established Time Not Established Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Time Not Established Time Not Established Warning (5) Lost MDD Timeout;CM-MAC=00:22:68:f2:ba:94;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Time Not Established Warning (5) MDD message timeout;CM-MAC=00:22:68:f2:ba:94;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Tue Mar 13 15:46:29 2012 Tue Mar 13 15:46:29 2012 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=[Removed MAC Address];CM-QOS=1.0;CM-VER=3.0;
Tue Mar 13 15:46:45 2012 Tue Mar 13 15:48:29 2012 Critical (3) No Ranging Response received - T3 time-out
Tue Mar 13 15:48:32 2012 Tue Mar 13 15:48:32 2012 Warning (5) B-INIT-RNG Failure - Retries exceeded
Tue Mar 13 15:48:34 2012 Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Warning (5) B-INIT-RNG Failure - Retries exceeded
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Warning (5) B-INIT-RNG Failure - Retries exceeded
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) Ranging Request Retries exhausted
Time Not Established Time Not Established Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Warning (5) B-INIT-RNG Failure - Retries exceeded
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Tue Mar 13 15:57:47 2012 Tue Mar 13 15:57:47 2012 Warning (5) MIMO Event MIMO: Stored MIMO=0 post cfg file MIMO=-1;CM-MAC=[Removed MAC Address];CM-QOS=1.1;CM-VER=3.0;
Tue Mar 13 16:04:28 2012 Tue Mar 13 17:46:17 2012 Critical (3) No Ranging Response received - T3 time-out
Tue Mar 13 17:46:20 2012 Tue Mar 13 17:46:20 2012 Critical (3) Ranging Request Retries exhausted
Tue Mar 13 17:46:20 2012 Tue Mar 13 17:46:20 2012 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Tue Mar 13 17:46:37 2012 Tue Mar 13 17:47:56 2012 Critical (3) No Ranging Response received - T3 time-out
Tue Mar 13 17:47:58 2012 Tue Mar 13 17:47:58 2012 Critical (3) Ranging Request Retries exhausted
Tue Mar 13 17:47:58 2012 Tue Mar 13 17:47:58 2012 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted
Tue Mar 13 17:48:12 2012 Tue Mar 13 17:49:49 2012 Critical (3) No Ranging Response received - T3 time-out
Tue Mar 13 17:49:54 2012 Tue Mar 13 17:49:54 2012 Warning (5) B-INIT-RNG Failure - Retries exceeded
Tue Mar 13 17:49:55 2012 Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Warning (5) B-INIT-RNG Failure - Retries exceeded
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
as for status:
Acquired Downstream Channel 315 MHz Primary Downstream Locked
Ranged Upstream Channel 45.8 MHz Other
Provisioning State In Progress Ranging In Progress
Ethernet Link Status Up 100 Mbps/Full duplex
or:
Acquired Downstream Channel 315 MHz Primary Downstream Locked
Ranged Upstream Channel 45.8 MHz Other
Provisioning State In Progress DHCPv4 In Progress
Ethernet Link Status Up 100 Mbps/Full duplex
Sephiroth
13-03-2012, 20:45
Hi Alexander
Two points:
1/
Can we please see the full modem stats including the Operational Configuration? That may provide some correlating information.
2/
In your opinion or as a result of observation, are those messages occuring during a modem reboot? It looks to me that the are and that the stats might point to the cause.
Cheers
Alexander
13-03-2012, 23:30
Thank you for your reply.
Can we please see the full modem stats including the Operational Configuration? That may provide some correlating information.
yes, sure:
Cable Modem Operation Configuration
General Configuration
Network Access : Allowed
Maximum Number of CPEs : 1
Baseline Privacy : Enabled
DOCSIS Mode : DOCSIS 3.0
Config File : V668732788139190d.cm
Primary Downstream Service Flow
SFID : 31042
Max Traffic Rate : 53000000 bps
Max Traffic Burst : 10000 bytes
Min Traffic Rate : 0 bps
Primary Upstream Service Flow
SFID : 2072
Max Traffic Rate : 5140000 bps
Max Traffic Burst : 8160 bytes
Min Traffic Rate : 0 bps
Max Concatenated Burst : 8160 bytes
Scheduling Type : Best Effort
Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 291000000 299000000 307000000 315000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 1 2 3 4
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 5.26 5.14 5.33 5.32
RxMER
(dB) 37.09 37.64 37.64 37.94
Correctable
Codewords 10 1 4 1
Uncorrectable
Codewords 293 272 284 304
Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 2 N/A N/A N/A
Frequency
(Hz) 35800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 5120 N/A N/A N/A
Mini-Slot Size 4 N/A N/A N/A
Power Level
(dBmV) 40.21 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 117 0 0 0
T4 Timeouts 0 0 0 0
Cable Modem Upstream Burst
US-1
Req
Init Maint
Per Maint
Adv Short
Adv Long
Adv UGS
(1)
(3)
(4)
(9)
(10)
(11)
Modulation Type QPSK QPSK QPSK 16QAM 16QAM 16QAM
Differential Encoding OFF OFF OFF OFF OFF OFF
Preamble Length 64 640 384 96 104 104
Preamble Value Offset 652 6 6 1028 1028 1028
FEC Error Correction (T) 0 5 5 6 8 8
FEC Codeword Information Bytes (k) 16 34 34 75 219 219
Maximum Burst Size 0 0 0 6 0 0
Guard Time Size 8 48 48 8 8 8
Last Codeword Length FIX FIX FIX SHORT SHORT SHORT
Scrambler on/off ON ON ON ON ON ON
In your opinion or as a result of observation, are those messages occuring during a modem reboot? It looks to me that the are and that the stats might point to the cause.
Not during modem reboot, also idle mode, as this issue was the whole day, the modem was rebooted only 5 times.
The cable modem event log is normally full with the above posted critical errors and warnings.
Sephiroth
13-03-2012, 23:52
The stats are nominal. Which makes it all the more difficult to diagnose.
In the event log, wherever a MIMO event occurs, that's a reboot. The B-INIT-RNG event is also a reboot, which will have been initiated from the VM end if the modem has lost contact with the CMTS.
So that looks to me to be in the network somewhere. You might care to call support in office hours and keep trying till you get a UK agent. They can jump on and see what's happening.
Hope I am not speaking too soon, but my complaining seems to have paid off. Also running @ 145mbps seems to have solved the wireless issue. I have not been suffering as much latency issues, although as you can see from my live graph I lost internet today for a bit. Just did a speedtest and got full 50mbps.
Wonder what, if anything, they did? It seemed to get better after my connection died on the night of my last complaint from 12am - 6am? Any ideas? :tiptoe:
have you replaced the power supply adapter for the correct adapter?
have you replaced the power supply adapter for the correct adapter?
Not yet, they tried to deliver it today but was out. So need to call to arrange it to be redelivered.
few things you need to know...
for sure you need to get rid of that power adapter youve currently got connected.
there'll be a new SH within the package, you may as well install from fresh, both the new SH and adapter.
send back your old SH, there'll be a Royal pre paid sticker within the package, should be, might not be. but that adapter you've got for the VMNG, either mark it clearly so VM know its incorrect when they open the return or throw the adapter away and just send back your current SH.
few things you need to know...
for sure you need to get rid of that power adapter youve currently got connected.
there'll be a new SH within the package, you may as well install from fresh, both the new SH and adapter.
send back your old SH, there'll be a Royal pre paid sticker within the package, should be, might not be. but that adapter you've got for the VMNG, either mark it clearly so VM know its incorrect when they open the return or throw the adapter away and just send back your current SH.
Oh right, so it is a new SH? Wondered why I needed to sign for it! Cheers mate.
yeah they don't send out individual power adapters, you get the whole new install kit
vBulletin® v3.8.11, Copyright ©2000-2024, vBulletin Solutions Inc.