Phone not working can I claim for mobile calls?

[Gavin78]

Just wondering the phone went down Tuesday sometime it wasn't working at around 3pm.

They did a line test as went and reported it on the VM forums but they said it was ok. I have tried 3 different phones so I know it wasn't the original phone plugged in.

They can't get a guy out till friday 12-4 to look at the line but I did report that a VM guy was messing with the green box the day before.

Can I claim back from VM calls that have had to be made from mobiles? I'm not talking £100's here about £15 back because we have had to contact companies costing more through them than the phone line would have been?

[Digital Fanatic]

No, but they will refund your line rental for that period. If you speak to Customer Care, then they'll be able to sort that for you, but only once fixed.

[Gavin78]

Ah right thanks I'll give them a call once its sorted dont think 4 days worth of line rental will amount to much though.

[Itshim]

Ah right thanks I'll give them a call once its sorted dont think 4 days worth of line rental will amount to much though.

I am sure DF will have something to say but I have found that I have been offered (not asked for) £10 credit( & yes its on my bill) for a couple of hours ok, they thought it might take a day or two of minor problems on Tivo or broadband.

[Digital Fanatic]

I am sure DF will have something to say but I have found that I have been offered (not asked for) £10 credit( & yes its on my bill) for a couple of hours ok, they thought it might take a day or two of minor problems on Tivo or broadband.

Yes, most agents will probably credit around £10 as a good will gesture.