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View Full Version : Superhub Mega weird problem with my superhub


jimgors
21-02-2012, 01:12
Recently got sent a new Superhub, as my old one made a rather frustrating high pitched whining sound, Which meant i couldn't leave it turned on.

With the new hub, whenever i have my laptop plugged into the wireless, or by ethernet in port 2, and download over 4mb/s, the router completely crashes.

Should i ask for another new one? :D

thenry
21-02-2012, 01:20
crashes? does the SH reboot or dkes it just stop functioning?

have you manually changed wifi channel to one that isnt in use?

download inssider onto a laptop. run the prog. note channels in use.. set your network to use a channel number that isnt in use.

jimgors
21-02-2012, 01:46
The hub reboots yeah, will try this program

---------- Post added at 00:46 ---------- Previous post was at 00:22 ----------

changed channel didn't change anything the superhub just crashed :s

thenry
21-02-2012, 01:49
could you post your power levels?

connection tab on the advanced settings page.

jimgors
21-02-2012, 01:51
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 25 55616000 Kbits/sec 299000000 Hz -0.1 dBmV 40.7 dB Hybrid
Locked QAM256 26 55616000 Kbits/sec 307000000 Hz -0.4 dBmV 40.8 dB Hybrid
Locked QAM256 27 55616000 Kbits/sec 315000000 Hz -0.5 dBmV 40.0 dB Hybrid
Locked QAM256 28 55616000 Kbits/sec 323000000 Hz -1.1 dBmV 40.1 dB Hybrid

Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 8 20480 Kbits/sec 35800000 Hz 40.8 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

thenry
21-02-2012, 01:54
have you toyed with services? ip flood etc.

have you tried changing the mode from 300 to 145 on the wireless settings page?

jimgors
21-02-2012, 02:01
yeah, as i say it also happens with ethernet on the second port

thenry
21-02-2012, 02:25
oh. call VM and get another 1 sent out. post your old 1 back using the pre paid sticker you shouldx get within the box.

Mick Fisher
21-02-2012, 14:19
Don't waste your time trying to get the superhub to work. It's wireless is terminally sick.

Get yourself a proper wireless router, stick the useless superhub in modem mode and your problems will be over. :)

Stephen
21-02-2012, 14:40
Don't waste your time trying to get the superhub to work. It's wireless is terminally sick.

Get yourself a proper wireless router, stick the useless superhub in modem mode and your problems will be over. :)

Not true at all. Los of people me included have not had a single issue with the Superhub or it's wireless functions.

I suggest requesting a replacement as the first port of call. Then if you still have problems, try modem mode and a seperate router.

Mick Fisher
21-02-2012, 18:43
Not true at all. Los of people me included have not had a single issue with the Superhub or it's wireless functions.

I suggest requesting a replacement as the first port of call. Then if you still have problems, try modem mode and a seperate router.
Geez! The OP's already had two superhub's that were completely unuseable. :rolleyes:

If you are very lucky you may find a superhub that works however you will find a proper wireless router plus modem mode is a certainty to work.

I gave the superhub every chance in all it's modes. I got the best service with 5ghz/300mbps mode however although I had the 5ghz band all to myself dropouts and reboots continued from several times a day to almost hourly.

Since going to modem mode with an asus rt-n16 router I have enjoyed continuous uptime with absolutely no problems.

I have never been a gambler and would go for the bird in the hand everytime.