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gadgetaddict
10-02-2012, 00:54
hi i have a question as to why i am getting charged for someone to phone a mobile phone for a few seconds ,but the person does not pick it up and he then phones my daughter back on his mobile,just looking through my bill and she rings his phone for 1-2 seconds and i am getting charged 23 pence plus vat

can anyone advise before i phone customer services in the morning thanks

Peter_
10-02-2012, 06:42
Tell your daughter to stop calling that number as she is incurring the charge simply by calling him, Customer Services will probably advise you of the same thing.

Ask them to put a call restriction on your account preventing the calling of mobile phone numbers.

Then tell your daughter to purchase a mobile phone on the same network as the caller.

gadgetaddict
10-02-2012, 10:18
so even thou he doesn't answer the phone we are getting charged just for ringing that mobile maybe 1-3 times-----that cant be right surely if he has not answered it how can we get charged just for phoning a number
thanks

BenMcr
10-02-2012, 11:23
If the answerphone kicks in at any stage then you will be charged

gadgetaddict
10-02-2012, 13:15
no answerphone dosent kick in she just rings his phone a couple of times so he phones her back cheers