View Full Version : 100M 5 VM Engineers visited - problem still exists
This morning a senior engineer visited my property with his service laptop. i explained all my ground level problems.he confirmed that i am only getting speed between 30meg to 60meg and its not stable.
In peak time My UBR is always below 30% so that didn't effect my speed.
He totally denied story of 100meg tech support team (which is they are claiming that my area is 100% ready for 100meg connection and i should receive solid connection and also they confirmed that there is no planning or upgrading work due on my area)
Senior engineer said that i am on docsis 3.0 which is i am linked with 20meg and 50meg connection server
Right now VM is only focusing the 50meg people. 50Meg server is mainly designed to supply powerful bandwidth to 50meg customers and 20Meg customers.
100meg is new thing they are still working on it,for the time being they hooked the 100meg customers with 50meg server. that's why 100meg customers is getting unstable connection.
VM's main target is to doubling the speed to all customers, for that there are lots of ground works to be completed.
Also he confirmed part of the speed doubling project before end of march they are upgrading all 50meg people and 100meg people to docsis 4.0 (powerful and stable server.Eg: Like current 50meg server)
Also he advised me to downgrade to the 50meg to get stable connection. By the time they are doubling the speeds to the customers 100meg issue will be vanish.
that time all servers,cabinets,bla bla will be up to date. 100meg customers will get up to 120meg speed.
after engineer's visit i phoned 100meg tech support team and shared the info with them but the tech team totally denied engineer's statement.they said i should receive 100meg solid connection.
i am confused don't know what to do? since i upgraded 100meg i am restless and depressed.
Regards,
Sen
Docsis 4
Call retention/thinking of leaving they will sort you out 50 Mb
qasdfdsaq
08-02-2012, 19:01
Wow, a "senior engineer" blurting out all that crap? I'm impressed... not.
Phil-ntl
08-02-2012, 19:01
Also he confirmed part of the speed doubling project before end of march they are upgrading all 50meg people and 100meg people to docsis 4.0 (powerful and stable server.Eg: Like current 50meg server)......
Erm......... Please someone correct me if I'm wrong but I dont think there's any such thing.
after engineer's visit i phoned 100meg tech support team and shared the info with them but the tech team totally denied engineer's statement.they said i should receive 100meg solid connection.
i am confused don't know what to do? since i upgraded 100meg i am restless and depressed.
Regards,
Sen
Well, If my comment above is correct (I'm not 100% sure myself but there are a lot here more knowledgeabe than me) then the tech team did right by denying the cobblers the engineer spun you. The next option would probably be to get the fault escalated further up the food chain and make a complaint about the Senior??? Engineer.
Might be worth speaking to any neighbours who are on vm as well to see if they have the same issue as this would point more to the cab/networks side of it and rule out anything on your drop.
Another good starting point would be to post your modem levels etc here for some of the more knowledgeable guys to take a look at.
Phil
Wow, a "senior engineer" blurting out all that crap? I'm impressed... not.
Like many people in many different jobs/ profession of not really understanding what they are talking about, so can't explain it properly. Also the customer not really able to understand what is being explained to them.
qasdfdsaq
08-02-2012, 19:05
He totally denied story of 100meg tech support team (which is they are claiming that my area is 100% ready for 100meg connection and i should receive solid connection and also they confirmed that there is no planning or upgrading work due on my area)
VM's idea of "ready" varies from person to person and area to area.
Senior engineer said that i am on docsis 3.0 which is i am linked with 20meg and 50meg connection serverDOCSIS 3 is the new fast section of the network, your only options are DOCSIS 2 or DOCSIS 3. Believe me, if you were on 2, things would be far worse. 3 is where you should be.
There is no such thing as a "20mb and 50mb connections server". The same DOCSIS 3 bonded channel is used for 10, 20, 30, 50, 100, and (soon) 120mb connections.
Right now VM is only focusing the 50meg people. 50Meg server is mainly designed to supply powerful bandwidth to 50meg customers and 20Meg customers.Bull. Size of node, not "server" speed is the only relevant thing. The "50Meg server" you're talking about is a 200meg bonded channel. It will soon be upgraded to 400meg. All 30, 50, 60, 100, and 120meg users will still be connected to the same channel. There is no separate server. Or channel.
100meg is new thing they are still working on it,for the time being they hooked the 100meg customers with 50meg server. that's why 100meg customers is getting unstable connection.There is no "server". The same network is used for 50mb and 100mb users. There is no hooking up anyone to anything else. They are improving the capacity of the network, for everyone. 50mb and 100mb will remain on the same network and share the same bandwidth for the forseeable future.
Also he confirmed part of the speed doubling project before end of march they are upgrading all 50meg people and 100meg people to docsis 4.0 (powerful and stable server.Eg: Like current 50meg server)DOCSIS 4 does not exist. Again, there is no such thing as a 50meg server. 50meg users are connected to a 200meg channel. 100meg users are also connected to the exact same 200 meg channel. In some areas, everyone's on a 250 or 300meg channel, with all areas being eventually upgraded to a 400meg channel.
The capacity of the DOCSIS 3 channel is being doubled. All 50meg and 100meg users will stay on the same DOCSIS 3 network. There is no DOCSIS 4 and no "server".
Also he advised me to downgrade to the 50meg to get stable connection. By the time they are doubling the speeds to the customers 100meg issue will be vanish.Also bull. Same network, same connection, same signal, same channel, same speeds. If it's unstable at one speed it'll be unstable at any speed. Again, it's the exact same connection.
Phil-ntl
08-02-2012, 19:07
Wow, a "senior engineer" blurting out all that crap? I'm impressed... not.
oh i dunno? It does show a vivid imagination at the very least :p:
Phil
What speeds do you get at moment Sen
Andrewcrawford23
08-02-2012, 19:39
docsis 4 is only in thoery if that, but i wouldnt expect to see it until 2030!!!!!!! ive know the standard teams that make the specificaiton of docsis are thinking off a new standard which they title docsis 4 but veyr little detail about is known it not even clear if it will us ehte same method as jsut now
to op for a senior engineer he sounds a like right something who jsut told oyu a load of rubbish because eithe rhe couldnt be bothered to fix it or didnt want ot tell oyu the truth
edited as my language wasnt apprioate
---------- Post added at 19:29 ---------- Previous post was at 19:28 ----------
VM's idea of "ready" varies from person to person and area to area.
DOCSIS 3 is the new fast section of the network, your only options are DOCSIS 2 or DOCSIS 3. Believe me, if you were on 2, things would be far worse. 3 is where you should be.
There is no such thing as a "20mb and 50mb connections server". The same DOCSIS 3 bonded channel is used for 10, 20, 30, 50, 100, and (soon) 120mb connections.
Bull. Size of node, not "server" speed is the only relevant thing. The "50Meg server" you're talking about is a 200meg bonded channel. It will soon be upgraded to 400meg. All 30, 50, 60, 100, and 120meg users will still be connected to the same channel. There is no separate server. Or channel.
There is no "server". The same network is used for 50mb and 100mb users. There is no hooking up anyone to anything else. They are improving the capacity of the network, for everyone. 50mb and 100mb will remain on the same network and share the same bandwidth for the forseeable future.
DOCSIS 4 does not exist. Again, there is no such thing as a 50meg server. 50meg users are connected to a 200meg channel. 100meg users are also connected to the exact same 200 meg channel. In some areas, everyone's on a 250 or 300meg channel, with all areas being eventually upgraded to a 400meg channel.
The capacity of the DOCSIS 3 channel is being doubled. All 50meg and 100meg users will stay on the same DOCSIS 3 network. There is no DOCSIS 4 and no "server".
Also bull. Same network, same connection, same signal, same channel, same speeds. If it's unstable at one speed it'll be unstable at any speed. Again, it's the exact same connection.
totally agree with you on this one
---------- Post added at 19:39 ---------- Previous post was at 19:29 ----------
for anyone interested her eis info on docsis 4
http://www.cable360.net/ct/strategy/emergingtech/27844.html
http://www.screenplaysmag.com/2010/02/19/insiders-say-next-gen-docsis-will-be-dumb-pipe-over-coax/
craigj2k12
08-02-2012, 20:14
the docsis 4 linkyou pointed to is a proposal from 2008, as theres been nothing since, i presume they didnt bother with it, and why should they, docsis 3 is capable of way over a gigabit as VM themselves have proved with the 1.5gbit trial
I dont think there ever will be a docsis 4, docsis 3 is fast and secure enough, I doubt there will ever be any future docsis standards as everything moves to pure fibre
Andrewcrawford23
08-02-2012, 20:48
the docsis 4 linkyou pointed to is a proposal from 2008, as theres been nothing since, i presume they didnt bother with it, and why should they, docsis 3 is capable of way over a gigabit as VM themselves have proved with the 1.5gbit trial
I dont think there ever will be a docsis 4, docsis 3 is fast and secure enough, I doubt there will ever be any future docsis standards as everything moves to pure fibre
no docsis 3 is fast enough for now and the foreseable future, but thre will come a time that to provide higher speeds, as 32 channel bonding which i think is what virign are using for 1.5gig is the limit of bonding that docsis 4 would be needed and for virign to go truly fibre would costa lot but to ugprade to docsis 4 if and when it ocmes out would be cheaper and they want that to contunie to compete with bt as the year roll on i dnt think it will bea problem until 2020ish
jsut because the articles are old doesnt mean it doesnt exist it wil be in techincally specifcaiton stage i really dnt know since i dnt know anyone who works in that field, but there is schance it is still getting developed but i think when i read something last year there was talk off moving toa new form tha replace docsis compeltey but again i dnt know it name nor any details
but back on topic the engineer is talking mince
craigj2k12
08-02-2012, 21:21
i dont think there is a limit to the number of channels that can be bonded, as long as the modem and line card are capable then i think they could use more
I think its safe to say docsis 4 will never exist, if VM want to provide high speeds in the future they will just use 1024qam and other better docsis 3 technologies
QAM 64? is that correct for 100meg
i am worried to going back to my old 50meg. i dont know weather i will able to get my old solid speed?
i used to get rock solid connection over the last year when i was on 50meg.
my question is
why the conection is unstable after the upgrade? same cable,same cabinet,same area,same computer,same cat6 cable
Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 435000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM64 236 41712000 Kbits/sec 435000000 Hz -1.7 dBmV 39.9 dB Hybrid
Locked QAM64 237 41712000 Kbits/sec 443000000 Hz -1.7 dBmV 39.2 dB Hybrid
Locked QAM64 238 41712000 Kbits/sec 451000000 Hz -1.7 dBmV 38.9 dB Hybrid
Locked QAM64 239 41712000 Kbits/sec 459000000 Hz -2.8 dBmV 38.9 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 2 20480 Kbits/sec 35800000 Hz 42.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 4568
Max Traffic Rate 110000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 4567
Max Traffic Rate 10250000 bps
Max Traffic Burst 16320 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type Best Effort
Current System Time:Wed Feb 08 21:27:56 2012
---------- Post added at 21:38 ---------- Previous post was at 21:28 ----------
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Andrewcrawford23
08-02-2012, 21:50
it possible move to another upstream so because of that means it became unstable unfortnally if oyu downgraded there no arantee if it has changed it would change back
upgrading from 50meg to 100meg
what are the things changes?
1.IP?
2.Host Name?
3.Line Card?
4.Server?
Suppose if i downgrade 100meg to 50meg how guarantee i will get the old rock solid speed?
if i dont get it? what issue causing and why?
i dont want to pay virgin £30 activation fee all the time when i upgrade
please advice me
cheers
sen
Possibly the connection may go solid after downgrading, who knows. Last week i upgraded from a sold 30Mb connection to a 50Mb connection, this 50Mb connection was so poor and slow, i got them to downgrade me back to 30Mb and everything went stable again.
craigj2k12
09-02-2012, 01:45
upgrading from 50meg to 100meg
what are the things changes?
1.IP?
2.Host Name?
3.Line Card?
4.Server?
Suppose if i downgrade 100meg to 50meg how guarantee i will get the old rock solid speed?
if i dont get it? what issue causing and why?
i dont want to pay virgin £30 activation fee all the time when i upgrade
please advice me
cheers
sen
1.no
2.no
3.no
4.theres no servers
if you downgrade you will have the same service
its probably because your on qam64, theres less bandwidth available on the network with this modulation, causing the over contended connection you are seeing
This guy doesn't understand and is talking about servers, now you're confusing him more about qam64 and modulation and over contended connection. lool
zeeeee i kw about servers. i asked here bcoz the senior Engineer Fooled me with explaining virgin BB bandwidth and 100meg servers influences the connection speed.(i have to listen him bcoz he called himself a senior engineer)
and also migrating to QAM 256 gives more stable connection. Also knows that The data rate for 64 QAM is 30.34 Mbps, and the data rate for 256 QAM is 42.88 Mbps
256 QAM downstreams are realistically limited to 38Mbps, 64 QAM to 27Mbps.
craigj2k12
09-02-2012, 02:25
qam356 = 50mbit theoretical
qam356 = 50mbit theoretical
QAM356??
I expect you got to speak to the new 2nd line in Swansea so no surprise with regards to the information you were told as only 2nd line deal with 100Mb.
They also keep telling people on the community forum that we no longer supply D Link routers and if we send out a replacement router you will only receive a Superhub.:erm:
qasdfdsaq
09-02-2012, 11:16
upgrading from 50meg to 100meg
what are the things changes?
1.IP?
2.Host Name?
3.Line Card?
4.Server?
None of the above.
The only thing that changes is the speed limit applied to your profile. And perhaps your bill.
---------- Post added at 11:16 ---------- Previous post was at 11:14 ----------
and also migrating to QAM 256 gives more stable connection. Also knows that The data rate for 64 QAM is 30.34 Mbps, and the data rate for 256 QAM is 42.88 Mbps
256 QAM downstreams are realistically limited to 38Mbps, 64 QAM to 27Mbps.
Those are US numbers, not European. European cable works at different speeds. Please stop trying to rationalise using things you don't understand. QAM256 channels are 55mbps. They give a faster, but less stable connection.
If I call myself a Super-senior-engineer would that convince you to shut up about the lies you've been told and start accepting the truth?
There is no server. It's all in your mind. Do not try to bend the server - that's impossible. Instead only try to realize the truth: there is no server. Then you'll see that it is not the server that bends, it is only yourself.
craigj2k12
09-02-2012, 14:50
QAM356??
256 sorry
Docsis4... Qam356... Urgh.. bloody clones :rolleyes:
Docsis4... Qam356... Urgh.. bloody clones :rolleyes:
You said it
qasdfdsaq
09-02-2012, 16:47
https://www.cableforum.co.uk/images/local/2012/02/41.jpg
https://www.cableforum.co.uk/images/local/2012/02/41.jpg
:LOL:
hey qasdfdsaq try to learn some manners and respect to people. u will be senior engineer only in ur dreams.
what ever said about that (admin edit - Chris - please do not try to avoid the swear filter) senior engineer is 100% true.Any way i complained to VM tech manager.He apologise me and gonna refund my £30 and going to have half price of my bill until they resolve my issue.
happy days...
qasdfdsaq
09-02-2012, 21:53
I are the borg. Manners are irrelevant. You will be assimilated.
https://www.cableforum.co.uk/images/local/2012/02/38.jpg
lordofangels
10-02-2012, 04:12
I are the borg. Manners are irrelevant. You will be assimilated.
https://www.cableforum.co.uk/images/local/2012/02/38.jpg
Now that is clever, for those who get it.
Chrysalis
10-02-2012, 12:32
docsis4 hahaha.
some will say anything to keep customers happy on face to face I guess.
Andrewcrawford23
10-02-2012, 12:54
docsis4 hahaha.
some will say anything to keep customers happy on face to face I guess.
ip, but i really doubt the engineer would have known that such a thing exists in thoery but notihng more it owuld have been alie to keep the cusoter happy or teh engineer is really stupid and believe that if so why was he a senior one
craigj2k12
10-02-2012, 18:01
but as we have established docsis4 doesnt exist at all, so it was really a stupid thing to say
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