garmcqui
05-02-2012, 17:05
Well after making so much noise about downgrading to DOCSIS 1.1 and how it was so much better, for the last 2 hours I've been unable to connect at all...
Here's my modem event log:
First Time Last Time Priority Description
Sun Feb 05 15:38:07 2012 Sun Feb 05 15:38:07 2012 Information (7) The s/w filename specified in the config file is the same as ...
Sun Feb 05 15:38:07 2012 Sun Feb 05 15:38:07 2012 Information (7) A software upgrade filename was specified in the config file.
Sun Feb 05 15:38:07 2012 Sun Feb 05 15:38:07 2012 Information (7) Authorized
Sun Feb 05 15:38:06 2012 Sun Feb 05 15:38:06 2012 Information (7) Registration complete!
Sun Feb 05 15:38:06 2012 Sun Feb 05 15:38:06 2012 Information (7) We registered with a DOCSIS 1.1 config file!
Sun Feb 05 15:38:06 2012 Sun Feb 05 15:38:06 2012 Information (7) Received a REG-RSP message from the CMTS...
Sun Feb 05 15:38:06 2012 Sun Feb 05 15:38:06 2012 Information (7) Sending a REG-REQ to the CMTS...
Sun Feb 05 15:38:06 2012 Sun Feb 05 15:38:06 2012 Information (7) CableModem SNMP configure complete
Sun Feb 05 15:38:06 2012 Sun Feb 05 15:38:06 2012 Information (7) IP init completed ok
Sun Feb 05 15:38:06 2012 Sun Feb 05 15:38:06 2012 Information (7) CableModem TFTP init ok
Sun Feb 05 15:38:06 2012 Sun Feb 05 15:38:06 2012 Information (7) CableModem DHCP client init ok
Sun Feb 05 15:38:06 2012 Sun Feb 05 15:38:06 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) Beginning initial ranging...
Time Not Established Time Not Established Information (7) downstream time sync acquired...
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) starting ds time sync acquisition...
Time Not Established Time Not Established Information (7) Locked on the downstream. Waiting for UCDs...
Time Not Established Time Not Established Information (7) Downstream lock ok
Time Not Established Time Not Established Information (7) Sync Start
And after clearing the log and restarting the modem it was:
Cable Modem Event Log
First Time Last Time Priority Description
Sun Feb 05 16:00:04 2012 Sun Feb 05 16:00:04 2012 Information (7) Received a UCD message!
Sun Feb 05 16:00:04 2012 Sun Feb 05 16:00:04 2012 Information (7) Locked on the downstream. Waiting for UCDs...
Sun Feb 05 16:00:04 2012 Sun Feb 05 16:00:04 2012 Information (7) Downstream lock ok
Sun Feb 05 16:00:03 2012 Sun Feb 05 16:00:03 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Sun Feb 05 16:00:02 2012 Sun Feb 05 16:00:02 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Sun Feb 05 16:00:02 2012 Sun Feb 05 16:00:02 2012 Information (7) DS channel override in cfg file, re-scanning downstream
Sun Feb 05 16:00:02 2012 Sun Feb 05 16:00:02 2012 Information (7) IP init completed ok
Sun Feb 05 16:00:02 2012 Sun Feb 05 16:00:02 2012 Information (7) CableModem TFTP init ok
Sun Feb 05 16:00:02 2012 Sun Feb 05 16:00:02 2012 Information (7) CableModem DHCP client init ok
Sun Feb 05 16:00:01 2012 Sun Feb 05 16:00:01 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Sun Feb 05 15:59:51 2012 Sun Feb 05 15:59:51 2012 Information (7) MAP w/initial maintenance region received
Sun Feb 05 15:59:47 2012 Sun Feb 05 15:59:47 2012 Critical (3) No Ranging Response received - T3 time-out
Sun Feb 05 15:59:47 2012 Sun Feb 05 15:59:47 2012 Information (7) MAP w/initial maintenance region received
Sun Feb 05 15:59:47 2012 Sun Feb 05 15:59:47 2012 Information (7) Downstream sync ok
Sun Feb 05 15:59:47 2012 Sun Feb 05 15:59:47 2012 Information (7) Beginning initial ranging...
Sun Feb 05 15:59:47 2012 Sun Feb 05 15:59:47 2012 Information (7) downstream time sync acquired...
Sun Feb 05 15:59:47 2012 Sun Feb 05 15:59:47 2012 Information (7) Downstream sync ok
Sun Feb 05 15:59:46 2012 Sun Feb 05 15:59:46 2012 Information (7) starting ds time sync acquisition...
Sun Feb 05 15:59:46 2012 Sun Feb 05 15:59:46 2012 Information (7) Received a UCD message!
Sun Feb 05 15:59:42 2012 Sun Feb 05 15:59:42 2012 Information (7) Locked on the downstream. Waiting for UCDs...
Sun Feb 05 15:59:42 2012 Sun Feb 05 15:59:42 2012 Information (7) Downstream lock ok
Sun Feb 05 15:59:42 2012 Sun Feb 05 15:59:42 2012 Information (7) DS channel override in rng-rsp, re-scanning downstream
Sun Feb 05 15:59:42 2012 Sun Feb 05 15:59:42 2012 Information (7) MAP w/initial maintenance region received
Sun Feb 05 15:59:37 2012 Sun Feb 05 15:59:37 2012 Critical (3) No Ranging Response received - T3 time-out
Sun Feb 05 15:59:37 2012 Sun Feb 05 15:59:37 2012 Information (7) MAP w/initial maintenance region received
Sun Feb 05 15:59:35 2012 Sun Feb 05 15:59:35 2012 Information (7) Downstream sync ok
Sun Feb 05 15:59:35 2012 Sun Feb 05 15:59:35 2012 Information (7) Beginning initial ranging...
Sun Feb 05 15:59:35 2012 Sun Feb 05 15:59:35 2012 Information (7) downstream time sync acquired...
Sun Feb 05 15:59:35 2012 Sun Feb 05 15:59:35 2012 Information (7) Downstream sync ok
Sun Feb 05 15:59:34 2012 Sun Feb 05 15:59:34 2012 Information (7) starting ds time sync acquisition...
Sun Feb 05 15:59:34 2012 Sun Feb 05 15:59:34 2012 Information (7) Received a UCD message!
Sun Feb 05 15:59:32 2012 Sun Feb 05 15:59:32 2012 Information (7) Locked on the downstream. Waiting for UCDs...
The modem is sitting with the "sync" light on and the "ready" light flashing, so clearly isn't connecting to the VM network...
I just called customer services, spoke to tech support in India and they tell me that it is because of maintenance and will be fixed by 28th MARCH!!!!
He couldn't answer me when I asked if I would have no internet until then... they are a joke that call centre...
I rang Virgin Media
Here's my modem event log:
First Time Last Time Priority Description
Sun Feb 05 15:38:07 2012 Sun Feb 05 15:38:07 2012 Information (7) The s/w filename specified in the config file is the same as ...
Sun Feb 05 15:38:07 2012 Sun Feb 05 15:38:07 2012 Information (7) A software upgrade filename was specified in the config file.
Sun Feb 05 15:38:07 2012 Sun Feb 05 15:38:07 2012 Information (7) Authorized
Sun Feb 05 15:38:06 2012 Sun Feb 05 15:38:06 2012 Information (7) Registration complete!
Sun Feb 05 15:38:06 2012 Sun Feb 05 15:38:06 2012 Information (7) We registered with a DOCSIS 1.1 config file!
Sun Feb 05 15:38:06 2012 Sun Feb 05 15:38:06 2012 Information (7) Received a REG-RSP message from the CMTS...
Sun Feb 05 15:38:06 2012 Sun Feb 05 15:38:06 2012 Information (7) Sending a REG-REQ to the CMTS...
Sun Feb 05 15:38:06 2012 Sun Feb 05 15:38:06 2012 Information (7) CableModem SNMP configure complete
Sun Feb 05 15:38:06 2012 Sun Feb 05 15:38:06 2012 Information (7) IP init completed ok
Sun Feb 05 15:38:06 2012 Sun Feb 05 15:38:06 2012 Information (7) CableModem TFTP init ok
Sun Feb 05 15:38:06 2012 Sun Feb 05 15:38:06 2012 Information (7) CableModem DHCP client init ok
Sun Feb 05 15:38:06 2012 Sun Feb 05 15:38:06 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) Beginning initial ranging...
Time Not Established Time Not Established Information (7) downstream time sync acquired...
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) starting ds time sync acquisition...
Time Not Established Time Not Established Information (7) Locked on the downstream. Waiting for UCDs...
Time Not Established Time Not Established Information (7) Downstream lock ok
Time Not Established Time Not Established Information (7) Sync Start
And after clearing the log and restarting the modem it was:
Cable Modem Event Log
First Time Last Time Priority Description
Sun Feb 05 16:00:04 2012 Sun Feb 05 16:00:04 2012 Information (7) Received a UCD message!
Sun Feb 05 16:00:04 2012 Sun Feb 05 16:00:04 2012 Information (7) Locked on the downstream. Waiting for UCDs...
Sun Feb 05 16:00:04 2012 Sun Feb 05 16:00:04 2012 Information (7) Downstream lock ok
Sun Feb 05 16:00:03 2012 Sun Feb 05 16:00:03 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Sun Feb 05 16:00:02 2012 Sun Feb 05 16:00:02 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Sun Feb 05 16:00:02 2012 Sun Feb 05 16:00:02 2012 Information (7) DS channel override in cfg file, re-scanning downstream
Sun Feb 05 16:00:02 2012 Sun Feb 05 16:00:02 2012 Information (7) IP init completed ok
Sun Feb 05 16:00:02 2012 Sun Feb 05 16:00:02 2012 Information (7) CableModem TFTP init ok
Sun Feb 05 16:00:02 2012 Sun Feb 05 16:00:02 2012 Information (7) CableModem DHCP client init ok
Sun Feb 05 16:00:01 2012 Sun Feb 05 16:00:01 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Sun Feb 05 15:59:51 2012 Sun Feb 05 15:59:51 2012 Information (7) MAP w/initial maintenance region received
Sun Feb 05 15:59:47 2012 Sun Feb 05 15:59:47 2012 Critical (3) No Ranging Response received - T3 time-out
Sun Feb 05 15:59:47 2012 Sun Feb 05 15:59:47 2012 Information (7) MAP w/initial maintenance region received
Sun Feb 05 15:59:47 2012 Sun Feb 05 15:59:47 2012 Information (7) Downstream sync ok
Sun Feb 05 15:59:47 2012 Sun Feb 05 15:59:47 2012 Information (7) Beginning initial ranging...
Sun Feb 05 15:59:47 2012 Sun Feb 05 15:59:47 2012 Information (7) downstream time sync acquired...
Sun Feb 05 15:59:47 2012 Sun Feb 05 15:59:47 2012 Information (7) Downstream sync ok
Sun Feb 05 15:59:46 2012 Sun Feb 05 15:59:46 2012 Information (7) starting ds time sync acquisition...
Sun Feb 05 15:59:46 2012 Sun Feb 05 15:59:46 2012 Information (7) Received a UCD message!
Sun Feb 05 15:59:42 2012 Sun Feb 05 15:59:42 2012 Information (7) Locked on the downstream. Waiting for UCDs...
Sun Feb 05 15:59:42 2012 Sun Feb 05 15:59:42 2012 Information (7) Downstream lock ok
Sun Feb 05 15:59:42 2012 Sun Feb 05 15:59:42 2012 Information (7) DS channel override in rng-rsp, re-scanning downstream
Sun Feb 05 15:59:42 2012 Sun Feb 05 15:59:42 2012 Information (7) MAP w/initial maintenance region received
Sun Feb 05 15:59:37 2012 Sun Feb 05 15:59:37 2012 Critical (3) No Ranging Response received - T3 time-out
Sun Feb 05 15:59:37 2012 Sun Feb 05 15:59:37 2012 Information (7) MAP w/initial maintenance region received
Sun Feb 05 15:59:35 2012 Sun Feb 05 15:59:35 2012 Information (7) Downstream sync ok
Sun Feb 05 15:59:35 2012 Sun Feb 05 15:59:35 2012 Information (7) Beginning initial ranging...
Sun Feb 05 15:59:35 2012 Sun Feb 05 15:59:35 2012 Information (7) downstream time sync acquired...
Sun Feb 05 15:59:35 2012 Sun Feb 05 15:59:35 2012 Information (7) Downstream sync ok
Sun Feb 05 15:59:34 2012 Sun Feb 05 15:59:34 2012 Information (7) starting ds time sync acquisition...
Sun Feb 05 15:59:34 2012 Sun Feb 05 15:59:34 2012 Information (7) Received a UCD message!
Sun Feb 05 15:59:32 2012 Sun Feb 05 15:59:32 2012 Information (7) Locked on the downstream. Waiting for UCDs...
The modem is sitting with the "sync" light on and the "ready" light flashing, so clearly isn't connecting to the VM network...
I just called customer services, spoke to tech support in India and they tell me that it is because of maintenance and will be fixed by 28th MARCH!!!!
He couldn't answer me when I asked if I would have no internet until then... they are a joke that call centre...
I rang Virgin Media