Poor Service TN23

[Martyn]

Its been doing this a long long time.. but now ive had enough, is everything ok here?
my internet is slow wired or wifi, but yet checking on speedtest it says 9mb which is good im on 10mb, but it takes around 2 minutes to complete the whole test, upload and download! when im on the pc the connection is coming and going all the time, and is very annoying.. i dont want to call, because i get the usual engineer visit. But if something is wrong with the above i will call to report it. I really hate paying for such a rubbish service... im not on the internet at all probably more then half the day, and when we do turn it on its because we want to use our mobile phones on it, because i have virgin mobile, and the internet on that is total rubbish, slow and always stops working, cant wait for contract to end!! Also im a low user of data would virgin put me on a different section that is high use as it wouldn't effect me as much??? but anyway if anyone can help - please do! just done a ping test.
http://www.pingtest.net/result/56173981.png

Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 290750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 162 55616000 Kbits/sec 290750000 Hz 2.8 dBmV 41.4 dB Hybrid
Locked QAM256 161 55616000 Kbits/sec 282750000 Hz 3.3 dBmV 41.2 dB Hybrid
Locked QAM256 163 55616000 Kbits/sec 298750000 Hz 2.2 dBmV 40.9 dB Hybrid
Locked QAM256 164 55616000 Kbits/sec 306750000 Hz 1.5 dBmV 40.7 dB Hybrid
Locked QAM256 165 55616000 Kbits/sec 314750000 Hz 3.4 dBmV 40.8 dB Hybrid
Locked QAM256 166 55616000 Kbits/sec 322750000 Hz 3.1 dBmV 40.8 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 58 20480 Kbits/sec 35800000 Hz 30.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 68140
Max Traffic Rate 10240000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 68139
Max Traffic Rate 1072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Sun Feb 05 13:03:34 2012

[thenry]

upstream levels are low. you need a tech out to sort it out.

[General Maximus]

although it is frustrating atm dude it isnt due to poor service, it is because it is broken. Ring 150 and tell them your upstream power is too low. If they tell you there is maintenance work going on which won't be completed till the end of the month they are fobbing you off and talking out of their bottoms. Once the tech has been out you'll be flying.

[Andrewcrawford23]

also your frequnecies are a bit out but not sure it should be causinga problem, but you should be getting a great service with 6 downstreams!!!!!! as said the upstream is low and will eb causing problems, dn take maintence in area as maintenence doesnt mean low upstream power level sit is eitehr headend fault which would have a quick fix as it effect many cusotmers or it is alocal issue most liekl the taps

[craigj2k12]

also your frequnecies are a bit out but not sure it should be causinga problem,

frequencies out????

[qasdfdsaq]

Frequencies are fine.

[General Maximus]

i was scratching my head at that one as well :) What difference do frequencies actually make? Does each channel operate on a certain frequency so that you lock on to channel 24 which is 282750000 and channel 25 which is 282800000?

[kwikbreaks]

He probably means that there is a fairly wide variation in power level across the frequencies - highest is 3.4 dBmV but lowest is 1.5dBmV.

[qasdfdsaq]

Then he should have said power levels are off, not frequencies. Y'know, just like I don't say aeroplane when I mean car.

[Martyn]

well called them the other day but it was working.. so they did nothing.. but yet again tonight it decided not to work then work again....

[thenry]

Post your power levels mate