Mozartonacid
01-02-2012, 20:39
Hello all, I have just moved into a new house,having been with Virgin for several years now I want to keep my services as I have been a happy chappy with them, I booked the new installation for the 1st of Feb and cancelled the service at my old address after they had sent out a spotter to make sure I could be connected ( yes they said no problem the connection point is by your neighbours house we just have to bring it through their garden,fine said the neighbours we would like a phone and BB with them too anyway),take all your old equipment with you and we will install as agreed.
So as I await eagerly for my services I decide to visit a friend and borrow their computer to check my email where I find a mail from Virgin telling me my install is on hold (no reason given) I phone theit 0845 number this morning on my mobile and am told its to do with digging up the road,as I already told them they cannot dig up the newly laid brick weave road they had as mentioned previously decided to go through neighbours, so young cahp says oh we have your mobile number I will pass it through to relevant person and they will call back later, so obviously no call I have no idea what is going on and cant afford to keep calling 0845 on my mobile, both myself and my young son are disabled and we need the landline for medical emergencies and sudden (frequent) hospital appointments,and the internet for the RG charity we are helping to set up.
Good grief I am being long winded here sorry,anyway my point is who can I contact to find out whats going on that wont cost me a fortune in calls, or shall I give up and just move to sky.
Thanks for any help inadvance.
So as I await eagerly for my services I decide to visit a friend and borrow their computer to check my email where I find a mail from Virgin telling me my install is on hold (no reason given) I phone theit 0845 number this morning on my mobile and am told its to do with digging up the road,as I already told them they cannot dig up the newly laid brick weave road they had as mentioned previously decided to go through neighbours, so young cahp says oh we have your mobile number I will pass it through to relevant person and they will call back later, so obviously no call I have no idea what is going on and cant afford to keep calling 0845 on my mobile, both myself and my young son are disabled and we need the landline for medical emergencies and sudden (frequent) hospital appointments,and the internet for the RG charity we are helping to set up.
Good grief I am being long winded here sorry,anyway my point is who can I contact to find out whats going on that wont cost me a fortune in calls, or shall I give up and just move to sky.
Thanks for any help inadvance.