Virgin 'Tickle' assumes wrong speed?

[savvychels]

I'm a VIP 50 customer, so my broadband is 50meg (XXL) bundled with the VIP package.

I just received the following email from Virgin, and basically I'm confused - they seem to think I'm on 100 and are supposedly going to upgrade me to 120 and drop my price to the same as 50. But I'm only on 50, so in reality are they going to increase my speed to 100 and leave my bill the same?


Hello Wendy

Good news - we're giving you even faster broadband, for less.

You're already getting the UK's fastest widely available broadband, and starting this summer we'll be starting the roll-out to boost your speeds from up to 100Mb to up to 120Mb. We'll also be lowering the price of your broadband package in April to match the price of our 50Mb Broadband XXL packages.

These are nice extras we do to make you smile. We call them Virgin Media tickles, and we only give them to people we know and like - our customers.

Our ongoing commitment to offering the UK's fastest broadband.

Virgin Media offers the fastest broadband speeds in the UK*, as proven by Ofcom for three years in a row. And we're committed to keeping it this way. Which is why we're upgrading our award winning fibre optic network over the next 18 months.

As part of this upgrade, you may have seen we'll be doubling many of our customers' broadband speeds. But, because you already get our fastest broadband, we're upgrading you to up to 120Mb and giving you a discount instead.

So whether you love streaming HD movies, ruling the gaming world or downloading tunes in super quick time - you'll soon be able to do it even faster and for less.

You don't have to lift a finger.

The 120Mb upgrade kick off in the summer and will have a slightly different roll-out schedule to our other work. We'll let you know nearer the time when to expect your broadband speed boost. In the meantime, see what you can do with faster speeds at virginmedia.com/evenfaster.

We'll be in touch in a few weeks with more details about your price reduction, so there's no need to call us, or do a thing – except keep enjoying what is already the UK's fastest broadband.


Kind regards,


Mark Davidson
Executive Director, Customer Care

*Fastest broadband download speeds widely available to consumers according to 2009 - 2011 Ofcom report.

[Nopanic]

Yes, 50 - 100.

[savvychels]

Thanks, either way sounds good to me to be honest though I'm happy where I'm at :)

[ultimate]

I get the same email although I am only on 20Mb, so what will I expect?

[gba93]

I get the same email although I am only on 20Mb, so what will I expect?
A long wait ;)

[progers]

I got the same e mail and I'm only on 10 LOL

[ultimate]

A long wait ;)

LOL !!!

[Bananaman_007]

I have also had the same email and i am on 10mb, it reads like they are giving me 120mb and a price reduction

[savvychels]

Hmmmm - sounds like someone hit the wrong button!!

[Pipster]

Yep me too, I've just getting the email and I'm on 50mb. The way I orginally picked it up was I got a tickle to get 100mb and when the speeds double I will get 120mb

[Blackened]

You can imagine the poor bloke that loaded the distro emails into the system now, sweating as he realises he's loaded an email to the wrong group.
pmsl.

[Gavin-D]

Me too only on the 10MB broadband speed so I shall now demand the 120MB as per the e-mail lol

[Fazzer84]

Sounds more like no one can be bothered checking the Virgin Forums...

Starting in February 2012, the upgrade programme will take continue over 18 months and we expect it to be complete by mid 2013. If you're on our current 10Mb, 20Mb, 30Mb and 50Mb service you will see your speed at least doubled and if you're on 100Mb you'll see a significant increase to 120Mb. These speeds will help ensure you get high quality access to the huge growth in new online services.
Taken from Virgin's Help and Support forum (http://community.virginmedia.com/t5/Announcements/We-re-doubling-our-customers-broadband-speeds/td-p/958421).

Sounds like everyone gets somthing :)

Hope this helps you guys!

[Gavin-D]

Sounds more like no one can be bothered checking the Virgin Forums...


Taken from Virgin's Help and Support forum (http://community.virginmedia.com/t5/Announcements/We-re-doubling-our-customers-broadband-speeds/td-p/958421).

Sounds like everyone gets somthing :)

Hope this helps you guys!

Yes but what we are saying is some of us are on the 10MB speed including myself and the e-mail states we're upgrading you to up to 120Mb and giving you a discount instead.

[Blackened]

Don't be daft - it's a mistake.

[Pipster]

Sounds more like no one can be bothered checking the Virgin Forums...


Taken from Virgin's Help and Support forum (http://community.virginmedia.com/t5/Announcements/We-re-doubling-our-customers-broadband-speeds/td-p/958421).

Sounds like everyone gets somthing :)

Hope this helps you guys!

Did you check the first post? Everyone has received an email to say they are getting moved to 120mb and a drop in price


Hello Wendy

Good news - we're giving you even faster broadband, for less.

You're already getting the UK's fastest widely available broadband, and starting this summer we'll be starting the roll-out to boost your speeds from up to 100Mb to up to 120Mb. We'll also be lowering the price of your broadband package in April to match the price of our 50Mb Broadband XXL packages.

These are nice extras we do to make you smile. We call them Virgin Media tickles, and we only give them to people we know and like - our customers.

Our ongoing commitment to offering the UK's fastest broadband.

Virgin Media offers the fastest broadband speeds in the UK*, as proven by Ofcom for three years in a row. And we're committed to keeping it this way. Which is why we're upgrading our award winning fibre optic network over the next 18 months.

As part of this upgrade, you may have seen we'll be doubling many of our customers' broadband speeds. But, because you already get our fastest broadband, we're upgrading you to up to 120Mb and giving you a discount instead.

So whether you love streaming HD movies, ruling the gaming world or downloading tunes in super quick time - you'll soon be able to do it even faster and for less.

You don't have to lift a finger.

The 120Mb upgrade kick off in the summer and will have a slightly different roll-out schedule to our other work. We'll let you know nearer the time when to expect your broadband speed boost. In the meantime, see what you can do with faster speeds at virginmedia.com/evenfaster.

We'll be in touch in a few weeks with more details about your price reduction, so there's no need to call us, or do a thing – except keep enjoying what is already the UK's fastest broadband.


Kind regards,


Mark Davidson
Executive Director, Customer Care

*Fastest broadband download speeds widely available to consumers according to 2009 - 2011 Ofcom report.

[Fazzer84]

If you can convince Virgin to live upto what is at best a badly worded email, and clearly wrong email, then good for you.
I'm simply pointing people to the correct information.

The post I linked to on the VM forums (http://community.virginmedia.com/t5/Announcements/We-re-doubling-our-customers-broadband-speeds/td-p/958421) makes it much clearer what people can expect to get from the upgrade.

[thenry]

:fit: I didn't get this email

[Dave42]

:fit: I didn't get this email

i got that mail got impatient and phoned to upgrade to vip 100 on that now did over phone was shocked

https://www.cableforum.co.uk/images/local/2012/01/69.png

[Skie]

Well at least they got our names correct this time.

[swanseadave]

I just got the same emailword for word.It` rather confusing until I logged into My VM and searched on there.
I`m on M which will be upgraded to 20Mb around July.

[Pipster]

i got that mail got impatient and phoned to upgrade to vip 100 on that now did over phone was shocked

https://www.cableforum.co.uk/images/local/2012/01/69.png

I've just spoken to them via 150 and she confirmed that I will be getting a tickle to take me to 100mb now and then when the speed's double I will go to 120mb.

However there is no tickle's in the account via www.virginmedia.com/tickles

She has told me to wait a few days and ring back if it doesn't appear in the tickles website.

[kop32]

I have also had the same email and i am on 10mb, it reads like they are giving me 120mb and a price reduction

Me to, I'm on 10meg and the email said I'll be getting 120meg,now that's not a tickle that's a full on rib tickler. :D

[BenMcr]

It's been noticed by Virgin https://community.virginmedia.com/t5/Announcements/Incorrect-Email-Regarding-Speed-Doubling/m-p/964951#M64

[Gavin-D]

I'm getting upgraded from July

:D:D

[Maggy]

Thanks for that. I just got this email and was assuming it was an error.

[kop32]

It's been noticed by Virgin https://community.virginmedia.com/t5/Announcements/Incorrect-Email-Regarding-Speed-Doubling/m-p/964951#M64

Shame it wasn't noticed by the people sending the emails,once again Virgin Media manage to take the shine off what should of been a perfect publicity event.

[deathtrap3000]

I also got this email. I dont even have virgin broadband anymore...

[Osem]

Yes but what we are saying is some of us are on the 10MB speed including myself and the e-mail states we're upgrading you to up to 120Mb and giving you a discount instead.

Got the very same email today. We're on 10mb and got told we'd be getting 120mb and a discount. Sounds like bloody good deal to me but I think someone's head is likey to roll first lol.

[moiraf100]

I've got to wait until at least October 2012 and at the latest June 2013

[Paddy1]

If you read "You" are plural then it reads perfectly correctly


Edit:

Actually, it doesn't

[ultimate]

Just got this email.................

Hello there,

Oops! That last email, 100Mb Broadband Announcement, was sent in error.

Please ignore this, and rest assured current Virgin Media Cable Broadband customers will be receiving some good news about their broadband in the next 2 weeks. We apologise for any inconvenience caused.

The Virgin Media team



What a bunch of plonkers!!!

Someone will be getting their P45s!!

[thenry]

followed by my incoming C.V. :D

[Gavin-D]

This isn't the first time Virgin have been forced to issue an Apology e-mail I remember they sent the TiVo e-mails out everyone was called Dean and now less than a year on they've gone and done this

[Skie]

Aye. Someone needs to go on their mail-merge training again.

[philwhite100]

We received an email yesterday informing us of doubling our speed to 100meg and then we got another email shortly afterwards saying the email was sent in error.

[thenry]

I got the sorry email before I got the 100Mb email :LOL:

[LexDiamond]

VM can be really dumb sometimes. A company doing great things that somehow manages over and over again to take the shine off its own achievements by its silly methods of communication and PR.

[swanseadave]

I just got the error email too.

Left hand not knowing what right hand doing at VM?:rolleyes:

[Zhadnost]

We got the sorry email, but didn't get the original.

[progers]

I got the sorry email before I got the 100Mb email :LOL:

ROFL

[philwhite100]

Just a thought regarding this free speed upgrade, Will people still within a contract period be getting it?

[thenry]

yes > http://www.cableforum.co.uk/board/10/33684528-virgin-media-to-double-broadband-speed-page-36.html#post35360477

[japitts]

VM can be really dumb sometimes. A company doing great things that somehow manages over and over again to take the shine off its own achievements by its silly methods of communication and PR.

Seconded. I can think of so many examples.