View Full Version : Jus got a call from virgin media
I jus got a call from virgin media. They said they could reduce my telephone bills I think. I said no.
Any1 else got a call from virgin media about this
Yes - last month.
We were consistently spending £4-£7 per month on 084. numbers, and they pointed that for £2 per month, we could have those included in our XL phone package.
We took them up on their offer.
I jus got a call from virgin media. They said they could reduce my telephone bills I think. I said no.
Any1 else got a call from virgin media about this
Am I not surprised.https://www.cableforum.co.uk/images/local/2012/10/4.gif
Yes - last month.
We were consistently spending £4-£7 per month on 084. numbers, and they pointed that for £2 per month, we could have those included in our XL phone package.
We took them up on their offer.
Did virgin media confirm and ask u the first 2 letters/number from ur password?
Did virgin media confirm and ask u the first 2 letters/number from ur password?
The are many different ways to clear DPA and that is one of them.
You were given the option to save money and said no, ring back and ask about any deals on offer.
Did virgin media confirm and ask u the first 2 letters/number from ur password?
Not the first two, but two of the characters.
greeninferno
04-01-2012, 13:38
The are many different ways to clear DPA and that is one of them.
You were given the option to save money and said no, ring back and ask about any deals on offer.
I also have received these calls and have been asked to give passwords over the phone - an absolute nonsense especially considering i don't have a password on the account.
Really bad practice from VM if it was genuinely VM.
I also have received these calls and have been asked to give passwords over the phone - an absolute nonsense especially considering i don't have a password on the account.
Really bad practice from VM if it was genuinely VM.
Usually when setting up your account over the phone you are asked for a Customer Verification Question which is listed on the first screen we see, many people forget about that question and I would love a pound for every person who says what you posted above as most remember it when asked or we clear DPA in other ways.
The are other ways to clear DPA, such as how do you pay for your services and which bank, your date of birth even what services do you have.
Your bank will ask for certain letters from your password as well if you ring them or they ring you, Santander and Nat West do every time I speak to them.
I also have received these calls and have been asked to give passwords over the phone - an absolute nonsense especially considering i don't have a password on the account.
Really bad practice from VM if it was genuinely VM.
Yup. When virgin media asked me to confirm 2 characters from my password. I got a bit thingy then I said no
Yup. When virgin media asked me to confirm 2 characters from my password. I got a bit thingy then I said no
As you are only confirming information that you already know such as your password may be virgin and you say i and g and they say thank you sir ok we can offer you a cheaper deal how is that wrong, if you ring your bank you get asked similar questions and if anyone tries to say different then they are either lying or have never ever spoken to a bank over the phone.
greeninferno
05-01-2012, 01:17
Usually when setting up your account over the phone you are asked for a Customer Verification Question which is listed on the first screen we see, many people forget about that question and I would love a pound for every person who says what you posted above as most remember it when asked or we clear DPA in other ways.
The are other ways to clear DPA, such as how do you pay for your services and which bank, your date of birth even what services do you have.
Your bank will ask for certain letters from your password as well if you ring them or they ring you, Santander and Nat West do every time I speak to them.
I've never done that so there is no password.
if its genuine they should know that looking at the screen.
if there is no password and they are asking for one they either are not genuine or don't know what they're doing.
When i phone Virgin i use the postcode/how do you pay etc. to verify who i am.
Digital Fanatic
05-01-2012, 02:08
I've never done that so there is no password.
if its genuine they should know that looking at the screen.
if there is no password and they are asking for one they either are not genuine or don't know what they're doing.
When i phone Virgin i use the postcode/how do you pay etc. to verify who i am.
To be fair in my experience, about 90% of the people who say they don't have a password on their account actually have one on the password screen. Some have them set up on install then don't call for a while and forget it.
Others, like yourself will have a "No Password" entry on the account. ;)
I've never done that so there is no password.
if its genuine they should know that looking at the screen.
if there is no password and they are asking for one they either are not genuine or don't know what they're doing.
When i phone Virgin i use the postcode/how do you pay etc. to verify who i am.
Which is the exact route they will go, why are you disputing what the other person was asked then, plus a Customer Verification Password can be put on your account at any time after you clear DPA, job done.
arcimedes
05-01-2012, 08:17
The OP had a call FROM Virgin. I am always dubious about giving out security information to unsolicited callers.
The OP had a call FROM Virgin. I am always dubious about giving out security information to unsolicited callers.
So if your bank calls and asks you questions about a trasaction do you hang up?
This happens every single day and has done for as long as I can remember.
arcimedes
05-01-2012, 09:32
So if your bank calls and asks you questions about a trasaction do you hang up?
This happens every single day and has done for as long as I can remember.
The one occasion that this did happen I said I would phone them back using the number I had from the banks website. My reason for this were that they would not identify themselves but wanted me to identify myself.
Actually there was one occasion when buying a fireplace and gas fire in a shop where the card company queryed the transaction at the point of sale.
The one occasion that this did happen I said I would phone them back using the number I had from the banks website. My reason for this were that they would not identify themselves but wanted me to identify myself.
Actually there was one occasion when buying a fireplace and gas fire in a shop where the card company queryed the transaction at the point of sale.
I have had this a couple of times and once it was when someone had cloned my card and attempted to buy a £1500 computer so time can be of the essence and they have always advised who they were.
The one occasion that this did happen I said I would phone them back using the number I had from the banks website. My reason for this were that they would not identify themselves but wanted me to identify myself.
Actually there was one occasion when buying a fireplace and gas fire in a shop where the card company queryed the transaction at the point of sale.
I've had this happen many times, i work in a petrol station and sometimes the system will tell us to call for authorisation, sometimes its all automated and the phoneline gives us a code to type into the card reader, other times we get passed to an operator who will ask questions through me to the customer, like last transaction, 2 letters from password they made, postcode, its all to make sure the customer is the cards owner, a pain as it can take 10 mins, but personally i think its good as it shows banks are watching for fraudulent transaction.
We get it often as a person can fill up in say london then drive to exeter and fill up again, if they are faster than the system thinks the time between transactions is too fast for the distance it will query it.
sorry for OT post ;)
New to cable
12-01-2012, 10:26
Yes - last month.
We were consistently spending £4-£7 per month on 084. numbers, and they pointed that for £2 per month, we could have those included in our XL phone package.
We took them up on their offer.
Did you also get put onto a new 12 month contract? I've heard of people being offered new deals on calls only to be put on a new 12 month contract.
So you end up saving a few quid a month on calls but losing out on a retentions deal that could of saved you £15-£20 a month.
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