Virgin media, internet dropping out

[JHollebon]

Hi, I don't know if this is the right place but anyway.

I have had a problem with my internet for a long time. It drops out but the computer never recognises it. Videos stop buffereing and gaming servers disconnect me on a regular basis. I thought it was just my old laptop being crappy but I have recently bought a new pc and gone for a wired connection. So today I wondered what would happen if I just plugged straight into the modem from my computer, and it is still happening. (If it helps at all, my friend next door is on Virgin aswell and never has this problem)

Any advice on tests I should run or settings I should change?

Thanks for taking the time to read.

EDIT: Location TW2
We were with blueyonder before virgin

I don't really know what im looking for for the make of the modem but it says on it Trade name : ambit

[General Maximus]

you might find you need a new modem but can you post your power levels first. Open a web browser and go to 192.168.100.1 and you want ro be looking for 2 tabs which say downstream and upstream. If you can copy and paste the info in there into here that would be ace.

[JHollebon]

Ok,

Down stream:
Downstream Lock : Locked
Downstream Channel Id : 6
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 2.5 dBmV
Downstream SNR : 41.1 dB


Upstream:

Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 22200000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 47.0 dBmV
Upstream Mini-Slot Size : 2


(don't know if you need this)

Upstream burst:

Req
Init Maint
Per Maint
Short Data
Long Data
(1)

(3)

(4)

(5)

(6)

Modulation Type QPSK QPSK QPSK QPSK QPSK
Differential Encoding Off Off Off Off Off
Preamble Length 64 128 128 100 80
Preamble Value Offset 396 6 6 396 396
FEC Error Correction (T) 0 5 5 3 9
FEC Codeword Information Bytes (k) 16 34 34 78 232
Scrambler Seed 338 338 338 338 338
Maximum Burst Size 0 0 0 35 254
Guard Time Size 8 48 48 25 134
Last Codeword Length Fixed Fixed Fixed Short Short
Scrambler on/off On On On On On

I think I need a new modem also, but thanks for looking :)

[General Maximus]

your power levels are ok but something dodgy is going for your upstream to be on qpsk. Have you checked out the VM service status page?

https://my.virginmedia.com/faults/service-status

[JHollebon]

Service Disruption
problems accessing the My Virgin Media area on our website
Reported on: Wed 14 Dec 2011, 01:52 PM
Estimated fix time: Mon 19 Dec 2011, 04:00 PM
Fault reference: F001831829

This is all it says for my specific connection, but my problem has been happening for months I have only gotten bored of it now!

[General Maximus]

well see what happens dude, too much noise on the line can cause drop outs and it might have taken them a while to work out what is causing it. If you are still having probs give tech support a tinkle and ask for a new modem. It is a damn shame to get rid of an Abit modem though, may it rest in peace :angel:

[JHollebon]

Ok, I'll try tech support. Thank you very much for your time and help