Hmmm.... whats happened?

[kuushty]

Hey guys.... first post, so i would like to say a hearty hello before i start ranting on :wavey:

Anyway over an hour ago i was on the phone to VM asking about a 100mb upgrade from 50mb... at first the guy told me an engineer was needed to come out - so i told him i already had the SH so i didn't think that was needed.... He checked with his supervisor, came back to me and told me i was correct, and that he could do that now.

I restarted the hub as he told me to, but now i'm not getting any speeds over 100kbs? its so annoying.......

I've read another thread where the person said it was up and running in 20 mins???

....is there something wrong or am i just being impatient?

also :xmas: everyone :)

[Sirius]

Hey guys.... first post, so i would like to say a hearty hello before i start ranting on :wavey:

Anyway over an hour ago i was on the phone to VM asking about a 100mb upgrade from 50mb... at first the guy told me an engineer was needed to come out - so i told him i already had the SH so i didn't think that was needed.... He checked with his supervisor, came back to me and told me i was correct, and that he could do that now.

I restarted the hub as he told me to, but now i'm not getting any speeds over 100kbs? its so annoying.......

I've read another thread where the person said it was up and running in 20 mins???

....is there something wrong or am i just being impatient?

also :xmas: everyone :)

Test you speed here and post the result.

http://speedtest.net/

The upgrade is normally pretty quick

[kuushty]

Here you go.... from a pc directly connected...

https://www.cableforum.co.uk/images/local/2011/12/51.png (http://www.speedtest.net)

[Sirius]

Here you go.... from a pc directly connected...

https://www.cableforum.co.uk/images/local/2011/12/51.png (http://www.speedtest.net)

Thats bad :(

I take it you rebooted.

What is the config showing in the connection pages on the modem.

192.168.0.1 then select connection

[kuushty]

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 315000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


5 channels are locked at 55616000

primary downstream flow is showing Max Traffic Rate 110000000 bps

and yes i rebooted mate

[steve6380]

https://www.cableforum.co.uk/images/local/2011/12/49.png

http://speedtest.net/result/1649175795.png



Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 306750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 32 55616000 Kbits/sec 306750000 Hz 12.9 dBmV 40.9 dB Hybrid
Locked QAM256 30 55616000 Kbits/sec 290750000 Hz 12.7 dBmV 40.6 dB Hybrid
Locked QAM256 31 55616000 Kbits/sec 298750000 Hz 12.5 dBmV 40.9 dB Hybrid
Locked QAM256 33 55616000 Kbits/sec 314750000 Hz 13.0 dBmV 40.8 dB Hybrid
Locked QAM256 34 55616000 Kbits/sec 322750000 Hz 12.8 dBmV 42.4 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 10 20480 Kbits/sec 35800000 Hz 40.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 59726
Max Traffic Rate 102400000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 59725
Max Traffic Rate 10250000 bps
Max Traffic Burst 16320 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type Best Effort

[olisun]

If I am not mistaken ur downstream power levels are too high..

[Jimmy-J]

My connection is crap too...

https://www.cableforum.co.uk/images/local/2011/12/48.png (http://www.speedtest.net)

[kuushty]

If I am not mistaken ur downstream power levels are too high..

that wasn't me mate (the OP) thats someone else...i've checked and power levels are fine.....

Today things are looking a little bit better....

https://www.cableforum.co.uk/images/local/2011/12/47.png (http://www.speedtest.net)

[Grimpy]

I'm on 100mb and not getting more than 1mb download at the moment must be a problem somewhere.

[Andrewcrawford23]

I'm on 100mb and not getting more than 1mb download at the moment must be a problem somewhere.

how are you testing it? if it from speedtest sites ther enot alway accurate

i would suggest try using a linux iso torrent and report what transfer speed is you get that will be more accurate

[Grimpy]

Seems a modem reboot feixed my problem.

[Jimmy-J]

This is more like it :)
https://www.cableforum.co.uk/images/local/2011/12/36.png (http://www.speedtest.net)
https://www.cableforum.co.uk/images/local/2011/12/37.png (http://www.speedtest.net)