harryxb
11-12-2011, 12:22
Just a quick one. I am in the Bury Area ,near Manchester . I have been getting download speeds of less than 1mbps for over a week now when I should be getting 50mbps . I am being told ' a new cable must be laid in your area' (It is as vague as that) I have been given 3 definate dates by customer services as to when the problem will be fixed. All three dates have come and gone. still not fixed.
I have now been given a new date of the 14th December . Does anybody have any experience of faults like this with Virgin? Is constantly missing target dates normal ?
I am only able to use the internet at all by using tethering on my iphone on o2 and it is getting a little bit of a pain , not to mention worrying with the possible cost. I suppose I am looking for some reassurance from anywhere that this problem will be fixed eventually. I am certainly not getting that reassurance from the company itself.
I have now been given a new date of the 14th December . Does anybody have any experience of faults like this with Virgin? Is constantly missing target dates normal ?
I am only able to use the internet at all by using tethering on my iphone on o2 and it is getting a little bit of a pain , not to mention worrying with the possible cost. I suppose I am looking for some reassurance from anywhere that this problem will be fixed eventually. I am certainly not getting that reassurance from the company itself.