Internet Packet Loss

[ocuk]

Hey guys, I have had enough I have just sent this email to the CEO of VM.


Hi Neil.

I have been a customer with VirginMedia for close to 8 years now. I have recently moved house, and since then I have had problems with your Internet connection.

My connection is extremely unstable and I'm getting crazy packet loss during peak time. I am on the 100mb connection and have the XXL TV and the XL Phone too

My details are:-

SECRET!!!!!

I have had an engineer out to my property twice now and both times the problem does not get fixed.

I know the problem is due to an overpopulated network causing massive packet loss issues! Virgin need to upgrade their whole infra-structure. I'm currently being charged for a service which is not as it should be.

I feel this needs resolving in ASAP as I'm spending £80 a month with you.

Here is examples of this (the red bars on graph from the top shows lost packet data on my connection)
Take from thinkbroadband.com

1st Dec
http://www.thinkbroadband.com/ping/share-large/60c464336ee1c7337472cd3953eb7191-01-12-2011.png

2nd Dec
http://www.thinkbroadband.com/ping/share-large/53912053f421592e84e7b6c4b6802bfa-02-12-2011.png

3rd Dec
http://www.thinkbroadband.com/ping/share-large/720997596ae1f64e1844665a6f118b13-03-12-2011.png

4th Dec
http://www.thinkbroadband.com/ping/share-large/3ba4049e531055767c1a33f5b23c7a56-04-12-2011.png

5th Dec
http://www.thinkbroadband.com/ping/share-large/861f9dd6d0cf8f35574191e75eb71b0c-05-12-2011.png

6th Dec
http://www.thinkbroadband.com/ping/share-large/e83c67f0d0690b67da718870d6f22855-06-12-2011.png

7th Dec
http://www.thinkbroadband.com/ping/share-large/c6902edccf9a9434e27ce70fe3914ebe-07-12-2011.png

8th Dec
http://www.thinkbroadband.com/ping/share-large/b56d174f5a65553bb4bfb4a1542f3026-08-12-2011.png

I do feel that it is totally unfair to be charging me for a service which to be frank is not what it should be.

Please can you get this resolved for me in a timely manner.

Kind Regards
Lee Bryan