walsh2509
03-12-2011, 19:44
Started Friday night about 11pm, up until then my Wired 20mb bb was working fine. Then it went down, I rebooted the modem and the connection was back, I was surfing the net when about 4-5 mins in , it went down again. Again I reboot modem and the same thing, I get the connection back but 4-5mins later its down again.
I went to bed thinking it would be back to normal in the morning, but it was the just the same, if I rebooted the modem I would get 4-5 mins of connetion before it would go again.
I called a tech, went through the reboot but I told her when I did this myself I got a connection but it would go again within 5 mins. Anyway she did signal tests and got me to look at the up and downstream settings .. I told her the reading and she said it was fine, again she told me to unplugged the modem and replug it after she sent more signals.
As per when I did it , it worked again, anyway she said she would arrange for someone to come to the house and that was the end of the call.
About 30 seconds of hanging up , I lost connection again. I had to reboot the modem just to post this.
Anyone have any thoughts about what might be wrong ? If its something simple and I can get it working without rebooting my modem every 5-6 mins then it would save a guy having to come out.
Downstream Lock : Locked
Downstream Channel Id : 64
Downstream Frequency : 315000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 3.3 dBmV
Downstream SNR : 38.9 dB
Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 45800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 5120 Ksym/sec
Upstream transmit Power Level : 41.9 dBmV
Upstream Mini-Slot Size : 4
Had to reboot to send this post ...
I went to bed thinking it would be back to normal in the morning, but it was the just the same, if I rebooted the modem I would get 4-5 mins of connetion before it would go again.
I called a tech, went through the reboot but I told her when I did this myself I got a connection but it would go again within 5 mins. Anyway she did signal tests and got me to look at the up and downstream settings .. I told her the reading and she said it was fine, again she told me to unplugged the modem and replug it after she sent more signals.
As per when I did it , it worked again, anyway she said she would arrange for someone to come to the house and that was the end of the call.
About 30 seconds of hanging up , I lost connection again. I had to reboot the modem just to post this.
Anyone have any thoughts about what might be wrong ? If its something simple and I can get it working without rebooting my modem every 5-6 mins then it would save a guy having to come out.
Downstream Lock : Locked
Downstream Channel Id : 64
Downstream Frequency : 315000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 3.3 dBmV
Downstream SNR : 38.9 dB
Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 45800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 5120 Ksym/sec
Upstream transmit Power Level : 41.9 dBmV
Upstream Mini-Slot Size : 4
Had to reboot to send this post ...