View Full Version : Increasing packetloss and ping
I'm in the Crawley area and my connection is suffering from high packet loss and high (and increasing) ping.
Is this a local issue or more widespread?
http://www.thinkbroadband.com/ping/share-thumb/f3253d8000d52e957f33bf254e20e06c-29-11-2011.png (http://www.thinkbroadband.com/ping/share/f3253d8000d52e957f33bf254e20e06c-29-11-2011.html)
The service status page just gives me a 'We're sorry this isn't the page you wanted' error message!
http://www.thinkbroadband.com/ping/share/bbbfbee5cb0f1ebef7f714d848e5aeb7.html
dunno but it's bad
https://www.cableforum.co.uk/images/local/2012/01/60.png (http://www.thinkbroadband.com/ping/share/bbbfbee5cb0f1ebef7f714d848e5aeb7.html)
Mine looks quite pretty:
http://www.thinkbroadband.com/ping/share-large/172739f3bee3fb42f0e8ca8d5113472a-29-11-2011.png
got a call back buck and then got cut off! the guy wanted to login and start toying with my settings, no chance dude.. its the network. apparently everythings fine, all faults fixed.
Still plenty of packetloss, so not exactly "fixed".
what are you fellas getting via speedtests?
my down is 4Mb but up is somewhat maxing out
what are you fellas getting via speedtests?
my down is 4Mb but up is somewhat maxing out
2.1Mb - 30.2Mb download, but generally stable upload of around 4.7Mb.
My 50Mb connection is normally very consistent (consistently good that is!).
I get upgraded to 100Mb tomorrow... that'll be fun!
2.1Mb - 30.2Mb download, but generally stable upload of around 4.7Mb.
My 50Mb connection is normally very consistent (consistently good that is!).
I get upgraded to 100Mb tomorrow... that'll be fun!
yeah our area wasn't bad until this kicked off, pings improved recently too. offshore wont call back I guess, they haven't got a clue about the fault.
i have 9mb on speedtest instead of 50
seems like its sorted, pings have improved and down and up seems to be maxing out. buck can you test mate and anyone else in crawley or anywhere else
Not sure if this is related, but my connection has been pretty shocking recently (streaming from Youtube/iPlayer is impossible)
Tracing route to youtube-ui.l.google.com [74.125.230.129]
over a maximum of 30 hops:
0 Home-PC [192.168.1.7]
1 10.14.252.1
2 popl-core-1b-ae3-3132.network.virginmedia.net [80.1.171.113]
3 popl-bb-1b-as2-0.network.virginmedia.net [213.105.174.238]
4 manc-bb-1a-as3-0.network.virginmedia.net [62.252.192.157]
5 manc-bb-1b-ae0-0.network.virginmedia.net [62.253.187.178]
6 tele-ic-3-ae0-0.network.virginmedia.net [212.43.163.70]
7 138-14-250-212.static.virginmedia.com [212.250.14.138]
8 209.85.255.175
9 209.85.251.58
10 lhr14s02-in-f1.1e100.net [74.125.230.129]
Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Home-PC [192.168.1.7]
9/ 100 = 9% |
1 --- 100/ 100 =100% 91/ 100 = 91% 10.14.252.1
0/ 100 = 0% |
2 13ms 17/ 100 = 17% 8/ 100 = 8% popl-core-1b-ae3-3132.network.virginmedia.net [80.1.171.113]
0/ 100 = 0% |
3 15ms 16/ 100 = 16% 7/ 100 = 7% popl-bb-1b-as2-0.network.virginmedia.net [213.105.174.238]
0/ 100 = 0% |
4 23ms 13/ 100 = 13% 4/ 100 = 4% manc-bb-1a-as3-0.network.virginmedia.net [62.252.192.157]
0/ 100 = 0% |
5 24ms 14/ 100 = 14% 5/ 100 = 5% manc-bb-1b-ae0-0.network.virginmedia.net [62.253.187.178]
0/ 100 = 0% |
6 28ms 14/ 100 = 14% 5/ 100 = 5% tele-ic-3-ae0-0.network.virginmedia.net [212.43.163.70]
0/ 100 = 0% |
7 29ms 13/ 100 = 13% 4/ 100 = 4% 138-14-250-212.static.virginmedia.com [212.250.14.138]
0/ 100 = 0% |
8 31ms 9/ 100 = 9% 0/ 100 = 0% 209.85.255.175
10/ 100 = 10% |
9 --- 100/ 100 =100% 81/ 100 = 81% 209.85.251.58
0/ 100 = 0% |
10 23ms 19/ 100 = 19% 0/ 100 = 0% lhr14s02-in-f1.1e100.net [74.125.230.129]
Trace complete.
------------------------------------------------------------------------------
Tracing route to resolver1.opendns.com [208.67.222.222]
over a maximum of 30 hops:
0 Home-PC [192.168.1.7]
1 * * 10.14.252.1
2 * * popl-core-1b-ae3-3132.network.virginmedia.net [80.1.171.1
13]
3 popl-bb-1b-as2-0.network.virginmedia.net [213.105.174.238]
4 popl-bb-1a-ae0-0.network.virginmedia.net [213.105.174.229]
5 195.50.91.69
6 ae-2-52.edge4.London1.Level3.net [4.69.139.106]
7 195.50.122.86
8 resolver1.opendns.com [208.67.222.222]
Computing statistics for 200 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Home-PC [192.168.1.7]
13/ 100 = 13% |
1 --- 100/ 100 =100% 87/ 100 = 87% 10.14.252.1
0/ 100 = 0% |
2 12ms 13/ 100 = 13% 0/ 100 = 0% popl-core-1b-ae3-3132.network.virginmedia.net [80.1.171.113]
3/ 100 = 3% |
3 15ms 21/ 100 = 21% 5/ 100 = 5% popl-bb-1b-as2-0.network.virginmedia.net [213.105.174.238]
0/ 100 = 0% |
4 16ms 22/ 100 = 22% 6/ 100 = 6% popl-bb-1a-ae0-0.network.virginmedia.net [213.105.174.229]
0/ 100 = 0% |
5 13ms 19/ 100 = 19% 3/ 100 = 3% 195.50.91.69
0/ 100 = 0% |
6 15ms 16/ 100 = 16% 0/ 100 = 0% ae-2-52.edge4.London1.Level3.net [4.69.139.106]
1/ 100 = 1% |
7 24ms 29/ 100 = 29% 12/ 100 = 12% 195.50.122.86
0/ 100 = 0% |
8 13ms 17/ 100 = 17% 0/ 100 = 0% resolver1.opendns.com [208.67.222.222]
Trace complete.
Web was all but unusable last night from 6pm -10pm in Hertfordshire.
Same this morning at 6am.
Nothing from Virgin, no area faults reported, nothing on thier web page to say any issues. If its the same tonight when i get home from work, ill be looking at changing provider
It looks like the bump sorted itself around 11:30pm (by which time I'd hoofed it up to bed :))
Download Failed (1) (http://www.thinkbroadband.com/ping/share/df5aeb411abd344ee6be4aaef031c5a6-30-11-2011.html)
Just clarify, the packetloss this morning (shown above) was my 50Mb -> 100Mb upgrade.
I didn't realise that the monitor snapshot also updated in real time :)
soup dragon
30-11-2011, 10:43
can anyone explain this?
|------------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------------|------|------|------|------|------|------|
| 10.108.48.1 - 0 | 1504 | 1504 | 5 | 17 | 85 | 7 |
|cosh-core-1b-ae1-996.network.virginmedia.net - 15 | 961 | 825 | 0 | 16 | 60 | 7 |
|glfd-bb-1b-ae4-0.network.virginmedia.net - 47 | 525 | 280 | 0 | 22 | 166 | 29 |
|glfd-tmr-1-ae5-0.network.virginmedia.net - 44 | 550 | 311 | 0 | 20 | 97 | 25 |
| tcl5-ic-1-as0-0.network.virginmedia.net - 90 | 330 | 36 | 0 | 17 | 80 | 12 |
| 212.58.239.249 - 87 | 337 | 45 | 0 | 26 | 245 | 10 |
| 212.58.238.133 - 96 | 313 | 15 | 0 | 16 | 31 | 11 |
| virtual-vip-231.thdo.bbc.co.uk - 0 | 1504 | 1504 | 11 | 22 | 84 | 20 |
|_________________________________________________ _____|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
is it worth ringing VM or will i get fobbed off as everybody else seems to have been on the VM forums?
My speeds are fine its just the packet loss that is making BF3 unplayable.
Thier fault line this morning said known issues in En6 to En10 areas (includes me). Would have been nice if the Indian call centre worker had managed to tell me that last night instead of working as intended and my 0.2 speed was due to many people online in my area
pings have doubled again and down has dropped, up seems fine
Yes, the rather odd 'bump' is back.
Very bizarre!
http://www.thinkbroadband.com/ping/share-thumb/df5aeb411abd344ee6be4aaef031c5a6-30-11-2011.png (http://www.thinkbroadband.com/ping/share/df5aeb411abd344ee6be4aaef031c5a6-30-11-2011.html)
Left of the red line is my 50Mb/VMNG300, after the red line is 100Mb/Superhub
BenJSmyth
30-11-2011, 22:41
I put in my phone number on the status checker (an 01293 number) and it shows broadband problems reported yesterday at 8:24pm with a resolution due Midday tomorrow.
The fault reference is listed as F001817827
It is also showing a loss of channels on the TV service for a similar time period.
hmm... seems to be sorted, pings have improved, down is maxing out and your graph buck shows its somewhat levelled out.. strange
soup dragon
01-12-2011, 09:26
this is my graph, i would have got up and played bf3 at 02:00 if i had known!!
http://www.thinkbroadband.com/ping/share-thumb/3a7f32bbf6d81a83bcc92d928aef658f-01-12-2011.png (http://www.thinkbroadband.com/ping/share/3a7f32bbf6d81a83bcc92d928aef658f-01-12-2011.html)
kwikbreaks
01-12-2011, 09:48
@soupdragon...
with a connection that bad have you considered using ADSL or 3G or even dial-up instead? I sure as hell wouldn't still be with VM if mine was that bad.
Chinamanuk
01-12-2011, 23:47
can anyone explain this?
|------------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------------|------|------|------|------|------|------|
| 10.108.48.1 - 0 | 1504 | 1504 | 5 | 17 | 85 | 7 |
|cosh-core-1b-ae1-996.network.virginmedia.net - 15 | 961 | 825 | 0 | 16 | 60 | 7 |
|glfd-bb-1b-ae4-0.network.virginmedia.net - 47 | 525 | 280 | 0 | 22 | 166 | 29 |
|glfd-tmr-1-ae5-0.network.virginmedia.net - 44 | 550 | 311 | 0 | 20 | 97 | 25 |
| tcl5-ic-1-as0-0.network.virginmedia.net - 90 | 330 | 36 | 0 | 17 | 80 | 12 |
| 212.58.239.249 - 87 | 337 | 45 | 0 | 26 | 245 | 10 |
| 212.58.238.133 - 96 | 313 | 15 | 0 | 16 | 31 | 11 |
| virtual-vip-231.thdo.bbc.co.uk - 0 | 1504 | 1504 | 11 | 22 | 84 | 20 |
|_________________________________________________ _____|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
is it worth ringing VM or will i get fobbed off as everybody else seems to have been on the VM forums?
My speeds are fine its just the packet loss that is making BF3 unplayable.
Same here, No BF3 unless between 1am to 5am
soup dragon
02-12-2011, 09:02
it was better yesterday, so maybe a short term problem for me.
buck hows your monitor looking. VM are in and around the area I live in within Crawley at the cabinets.
buck hows your monitor looking. VM are in and around the area I live in within Crawley at the cabinets.
Sorry I missed your reply yesterday.
My monitor looks a little twitchy, but I've seen worse.
Unfortunately my switch to 100Mb turned out to be a switch to 6Mb :dozey:
http://www.thinkbroadband.com/ping/share-thumb/da957816df9edb89170d420f5bc54fe2-03-12-2011.png (http://www.thinkbroadband.com/ping/share/da957816df9edb89170d420f5bc54fe2-03-12-2011.html)
The packetloss is a superhub reboot, a vain attempt to improve my connection, which can be seen in all its glory here:
https://www.cableforum.co.uk/images/local/2011/12/71.png (http://www.speedtest.net)
Tried the Manchester one and got the same result (file download speeds were also less than 1MB/sec). However, I think I may have found (at least part of) the problem.
My power levels are good, my network monitor shows an OK connection and I'm running the Superhub in modem mode... it's nothing on my network as that hasn't changed.
I powered off the superhub, unscrewed the connector and the attenuator (I have a 15db one fitted) then just screwed them back in again and voila, I have a much better service!
I now have 96Mb wired and 65Mb wireless, which is much bettter than the abysmal speeds I got before. That Ashford server is indeed pants though.
London is too for me infact all but Manchester. high pings and they play up during testing :confused:
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