Service status checker

[chambohambo]

Is the service status checker not working today?

http://my.virginmedia.com/service-status/

I keep getting this message below.

"We don't recognise this phone number. Please re-enter your full Virgin Media home phone number."

[Hugh]

It would appear so - I get the same message if I enter my phone number or post code.

[BenJSmyth]

I had that too! Probably overloaded with the internet problems they are having today.

[GazCBG]

Same for me phone number and postcode, also tried my brothers phone number same problem.

[MovedGoalPosts]

Even if it does accept your details, it lies. Over the weekend it showed my area's broadband was fine. Yet when you call faults, you get a recorded message that it was broke. And of course if you do have broadband faults, unless you are posh enough to have a smartphone, you can't check it anyway.

[Digital Fanatic]

Known issue raised today to IT about the status page.

[Skie]

Known issue raised today to IT about the status page.

Is VM's internal IT helpdesk offshore too? :p:

[wwe]

Not working 4 me also tryed postcode and phone number

[Digital Fanatic]

Is VM's internal IT helpdesk offshore too? :p:

No.

---------- Post added at 23:03 ---------- Previous post was at 23:03 ----------

Not working 4 me also tryed postcode and phone number

see post #6

[Peter_]

Is VM's internal IT helpdesk offshore too? :p:
Not unless they have moved Knowsley and that would take a big crane.

[Nopanic]

Not unless they have moved Knowsley and that would take a big crane.

Out sourced to Kirkby ..

[Peter_]

Out sourced to Kirkby ..
That would be Vertex which is on the wrong side of the East Lancs road.;)

[Digital Fanatic]

Even if it does accept your details, it lies. Over the weekend it showed my area's broadband was fine. Yet when you call faults, you get a recorded message that it was broke. And of course if you do have broadband faults, unless you are posh enough to have a smartphone, you can't check it anyway.

We are trying to improve the Status Checker, as we know sometimes it doesn't give you information, especially around broadband faults. P2 faults that are not cab related are the main ones that don't show.

The free status line will give you and service announcements though 0800 561 0061

[Nopanic]

That would be Vertex which is on the wrong side of the East Lancs road.;)

:nutter:

[Peter_]

:nutter:
I take it you have no idea about the call centre in Kirkby then run by Vertex, and to think it is two minutes away from Knowsley.:nutter:

[Nopanic]

I know all .. but you missed my Kirkby insult ..

[Peter_]

I know all .. but you missed my Kirkby insult ..
No insult to me as I am not from there.;)

[Nopanic]

lol it wasn't aimed at you, it was aimed at Kirkby

[Peter_]

lol it wasn't aimed at you, it was aimed at Kirkby
Both my daughter and her boyfriend work in Vertex on different contracts.

[Digital Fanatic]

lol it wasn't aimed at you, it was aimed at Kirkby

Careful, they might give you a Kirkby Kiss LOL :D

[Nopanic]

Both my daughter and her boyfriend work in Vertex on different contracts.

so? I still don't like Kirkby

Careful, they might give you a Kirkby Kiss LOL :D

:D I'll end up with three kids and on benefits :D

(disclaimer - opinions expressed about Kirkby are said in jest and not all Kirkby kisses result in child birth and extra benefits)

[Peter_]

so? I still don't like Kirkby



:D I'll end up with three kids and on benefits :D

(disclaimer - opinions expressed about Kirkby are said in jest and not all Kirkby kisses result in child birth and extra benefits)
I know that usually happens in Birkenhead.:D

samre disclaimer as above.:D

[Digital Fanatic]

LOL :D

[Nopanic]

I know that usually happens in Birkenhead.:D

samre disclaimer as above.:D

I've heard .. not somewhere I'd want to go either ..