starbeats1
25-11-2011, 09:31
Hi, Been having an issue with VM 50mb recently where once or twice a week, usually a Wednesday night mainly, my internet just stops and the only way to recover is too unplug the modem etc. The modem has the send/receive lights flashing on and off slowly.
Here are the details of the log and my config etc:
Thu Nov 24 00:52:03 2011 Thu Nov 24 00:52:03 2011 Warning (5) Lost MDD Timeout;CM-MAC=****;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Thu Nov 24 00:52:04 2011 Thu Nov 24 00:52:04 2011 Warning (5) MDD message timeout;CM-MAC=*****;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Thu Nov 24 00:52:17 2011 Thu Nov 24 00:52:18 2011 Critical (3) No Ranging Response received - T3 time-out
Thu Nov 24 00:54:28 2011 Thu Nov 24 00:54:28 2011 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0;
The above repeats about 10 times.
Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 323000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 6 7 8 9
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) -12.97 -8.00 -8.08 -8.29
RxMER
(dB) 31.76 33.72 34.21 34.21
Correctable
Codewords 4411658 59003 9956 8167
Uncorrectable
Codewords 1001 1000 867 315
Any ideas ? is the modem broken?
Thanks in advance for the help.
Here are the details of the log and my config etc:
Thu Nov 24 00:52:03 2011 Thu Nov 24 00:52:03 2011 Warning (5) Lost MDD Timeout;CM-MAC=****;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Thu Nov 24 00:52:04 2011 Thu Nov 24 00:52:04 2011 Warning (5) MDD message timeout;CM-MAC=*****;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Thu Nov 24 00:52:17 2011 Thu Nov 24 00:52:18 2011 Critical (3) No Ranging Response received - T3 time-out
Thu Nov 24 00:54:28 2011 Thu Nov 24 00:54:28 2011 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0;
The above repeats about 10 times.
Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 323000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 6 7 8 9
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) -12.97 -8.00 -8.08 -8.29
RxMER
(dB) 31.76 33.72 34.21 34.21
Correctable
Codewords 4411658 59003 9956 8167
Uncorrectable
Codewords 1001 1000 867 315
Any ideas ? is the modem broken?
Thanks in advance for the help.