Packet loss

[robbojc]

http://www.pingtest.net/result/49587400.png (http://www.pingtest.net)
End of my tether been having this problem for ages now.Last week had my modem replaced was ok for a couple of hours then back to normal:(
Spoke to virgin they say its due to high utilisation in the area Im in Kearsley Bolton
Got an engineer coming again on tuesday but i dont have high hopes.

[Milambar]

"High Utilization" causing packet loss?

Err, thats a new one to me, and I honestly don't know if its a valid excuse. I will be interested to hear one of the more technically experienced members response to this.

[robbojc]

https://www.cableforum.co.uk/images/local/2011/11/58.png (http://www.speedtest.net)
A speed update :(
Yesterday they changed me from 10meg to 20 meg on temp basis to see if it would help me.If anything its gone worse. Guy i spoke to yesterday did say the cabinet in my street was at 98% utilization.

[robbojc]

https://www.cableforum.co.uk/images/local/2011/10/1.png (http://www.speedtest.net)
Well what do you know its prime time and when u want the connection most it fails
All today during times im at work all is well with connection.Come to the times when i want to play BF3 and guess what Virgin Fail....

https://www.cableforum.co.uk/images/local/2011/10/2.png (http://www.speedtest.net)
latest LOl :(

[Ignitionnet]

"High Utilization" causing packet loss?

Err, thats a new one to me, and I honestly don't know if its a valid excuse. I will be interested to hear one of the more technically experienced members response to this.

On the Cisco uBR 10k especially certainly this happens. If the upstream is busy enough modems spend so long trying to send their data they give up, thus the packet is lost.

[pabscars]

https://www.cableforum.co.uk/images/local/2011/11/58.png (http://www.speedtest.net)
A speed update :(
Yesterday they changed me from 10meg to 20 meg on temp basis to see if it would help me.If anything its gone worse. Guy i spoke to yesterday did say the cabinet in my street was at 98% utilization.

Upgrading you from 10meg to 20meg :shocked:, that's just plain bonker's

They must be going for the mystical 100% utilisation :D

I'd be tempted to find out who it is in your street flogging dodgy Blu-rays and cut the cable to their house ;)

Just kidding but I feel your frustration

[robbojc]

Well after an hour on the phone last night it seems virgin are unable or more to the point unwilling to solve my problem.High utilisation in the are does this mean over subscribed maybe.Service that im paying for which does not operate at the times i want to use it.They said there are no plans to upgrade the area.Time for ADSL any recommendations anyone for gaming.

[thenry]

before you jump ship send an email to the CEO,

neil.berkett@virginmedia.co.uk

he wont deal with it but it'll be passed down to someone who'd be able to help. You'll end up getting a call so compose an email with your troubles, your details etc.