any advice or help please

[leewill31]

ive been with virgin for a long time now and in all this ive never had so many problems as i do now!

i am a pc gamer and play on line a hell of a lot so i like the cable side of what virgin offers but for the past 2-3 months now i have been having problems all over the place pings hitting 150 at times,20% packet losses, down speed losses
and getting alot of critical messages from my event log as shown.

https://www.cableforum.co.uk/images/local/2011/10/36.png
last night was the worst ive seen it almost unplayable on line,i have phoned various times about these problems but im being told all is fine when it is not and getting a bit fed up now plus freezes on my v+ box etc etc...

[Milambar]

I think the experts here will find your power levels to be moe useful than your log. Find your power levels under the Connection "tab".

Also I'd siggest copy/paste, and not a screenshot.

[leewill31]

I think the experts here will find your power levels to be moe useful than your log. Find your power levels under the Connection "tab".

Also I'd siggest copy/paste, and not a screenshot.

power levels are fine so i feel no need to post them,it goes past that and the problem being somewhere else than my connection directly?

posted anyway :)

Locked QAM256 100 55616000 Kbits/sec 298750000 Hz -1.9 dBmV 40.0 dB Hybrid
Locked QAM256 101 55616000 Kbits/sec 306750000 Hz -2.1 dBmV 40.0 dB Hybrid
Locked QAM256 102 55616000 Kbits/sec 314750000 Hz -2.0 dBmV 39.9 dB Hybrid

Locked ATDMA 1 20480 Kbits/sec 45800000 Hz 47.0 dBmV <<<<< is this high for upload section??