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View Full Version : 30M Whats the cause/solution to this issue?

AdyCarter
10-10-2011, 14:54
Some of you may have seen my ramblings in this (http://www.cableforum.co.uk/board/12/33681409-is-onlive-being-traffic-managed.html) thread.

I've been trying to nail down for about a week now why OnLive (http://www.onlive.co.uk) works rather poorly most of the time, with strokes of been perfectly playable from time to time.

OnLive say its Virgin Media, Virgin Media say everything is fine. I've spent hours on the phone to both of them to no avail.

I've taken to using the Thinkbroadband Quality Monitor and these (http://www.thinkbroadband.com/ping/share/fe046694088b75b3431ba732acdad26b.html) are my results thus far. Certainly a lot of yellow spikes which I understand is bad?

My Power/Signal levels are as follows:
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 306750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 18 55616000 Kbits/sec 306750000 Hz 4.7 dBmV 42.0 dB Hybrid
Locked QAM256 17 55616000 Kbits/sec 298750000 Hz 4.9 dBmV 42.0 dB Hybrid
Locked QAM256 19 55616000 Kbits/sec 314750000 Hz 5.3 dBmV 42.0 dB Hybrid
Locked QAM256 20 55616000 Kbits/sec 322750000 Hz 4.4 dBmV 41.9 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 3 20480 Kbits/sec 45800000 Hz 54.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Primary Downstream Service Flow
Downstream(0)
SFID 15134
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 23813
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

Are these high? Is this whats causing the above problem? (assuming the yellow spikes are a problem?) If so how do I get it fixed seen as VM keep telling me its fine?
thenry
10-10-2011, 15:56
have you posted on the community forum?
AdyCarter
10-10-2011, 15:57
The Virgin Media one?

Yeah I have but it apparently takes 5+ days for a response.

What Im hoping is that someone knowledgable here can give me some insight into the above, so I can brave ringing VM again and attempt to convince them that there is a problem and provide them with some convincing argument of this.
kwikbreaks
10-10-2011, 16:05
The spikes are high but your average is one hell of a lot lower than mine at this time - http://www.thinkbroadband.com/ping/share/cc9ca5980c9416b77c1dfaffb45fc142-10-10-2011.html

From reading your earlier thread my money would be on incorrectly identified traffic leading to shaping and your frustration. It most certainly won't be the first time they've screwed up somebodies gaming. The numbers you've posted shows it uses similar bandwidth to high quality iPlayer - try that and see if it's OK. If it is then it's shaping or OnLive. If Onlive is working OK for other peeps then it just leaves the shaping.

Your upstream is high but still in spec I think.
AdyCarter
10-10-2011, 16:31
Cheers Kwikbreaks,

Iplayer HD is fine, so yeah it seems my original thoughts of shaped OnLive traffic may be on the nose
kwikbreaks
10-10-2011, 16:47
Whether VM will adimit it is another matter of course. It does use a fair bit of bandwidth so less than 50 is going to be STM eventually but that shouldn't hurt it on 30 as there would still be plenty of bandwidth for it.
Zanny
10-10-2011, 16:49
http://www.cableforum.co.uk/board/12/33681409-is-onlive-being-traffic-managed.html this thread a vm staff member says NOT SHAPED.
AdyCarter
10-10-2011, 17:22
Whether VM will adimit it is another matter of course. It does use a fair bit of bandwidth so less than 50 is going to be STM eventually but that shouldn't hurt it on 30 as there would still be plenty of bandwidth for it.

Exactly, VM sales suggested I went 30mb so even after STM it'd work fine on 7.5

---------- Post added at 17:22 ---------- Previous post was at 16:57 ----------

Virgin Media attempted to ring me back on a number now held by my Father.

They were ringing to tell me "its fixed". Now Im not sure quite what they've fixed because after my last call I wasnt sure they understood the problem.

I've jsut got back from work and checked the system out and it does appear to be working better than ever before.

Watch this space!
kwikbreaks
10-10-2011, 17:56
a vm staff member says NOT SHAPED.Lots of different types of people work at VM - sales, installers, cleaners, etc. unless the "VM staff member" is directly involved with setting up the shaping kit and he has personally investigated the Onlive traffic and whitelisted it then his quoting of the VM line that only P2P and NNTP is shaped isn't worth the electrons used to post and display it.
dannyfishcharge
11-10-2011, 22:45
Your upstream needs to be lower... 54dbmv is very close to the borderline of having an intermittent connection
Chrysalis
12-10-2011, 01:46
indeed take what that quote with a pinch of salt.

offically VM only shape p2p and nntp traffic.

unofficially they also shape all unidentified traffic not whitelisted.