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View Full Version : Superhub Slow Speeds 30MB VM Broadband


rypien37
03-10-2011, 13:50
Hi all new to the forums and hoping someone can help me out as I'm a bit of a noob.

I have VM 30MB cable with superhub, its hard wired to my desktop, first few days great speeds of this...

https://www.cableforum.co.uk/images/local/2011/10/69.png (http://www.speedtest.net)

All last week up until Friday it was around 25 to 32mbps on download and about 1.1 to 1.4 in upload, the weekend though very slow speeds like this...

https://www.cableforum.co.uk/images/local/2011/10/70.png (http://www.speedtest.net)

But would go on and off to 10mbps to about 22mbps.


I had a technician come around for un related matters to one of my V+ boxes and mentioned the internet, he found it all very strange as signals all fine / perfect, ran speed tests and all coming back around 20mbps mark, he then mentioned previous customer had kaspersky security suite and caused lots of issues, I said so do I he switched it off and speeds were slightly improved around 23 to 24mbps but said still funny as you should be getting 30mpbs+, so he used my laptop which is connected via wifi turned kaspersky off on that and the laptop was getting this...

https://www.cableforum.co.uk/images/local/2011/10/71.png (http://www.speedtest.net)

He couldn't do much more to help and left.

But how can my desktop hard wired be getting a slower speed than my wifi laptop at the other end of the house which is showing good up and download speeds.

I've now un installed Kaspersky and using VM's own security suite for now, my desktop speeds are now around 25mbps but still no where near the 30+ that he said I should be getting.

Has anyone get any suggestions at all could it be something else running slowing down etc?

thenry
03-10-2011, 15:06
firstly, use Microsofts firewall and download, install MSE. get rid of VMs security suite.

your desktops not stable by the looks of it. does the speedtest glitch when you run it?

adzii_nufc
03-10-2011, 15:17
firstly, use Microsofts firewall and download, install MSE. get rid of VMs security suite.

your desktops not stable by the looks of it. does the speedtest glitch when you run it?

Second both.

Unfortunately this will probably be a long troubleshooting process. The problem could be caused by a vast number of things on a desktop so try the quoted above and then if that fails to improve anything we shall try other things.

Simple things to check in the meantime

Run a full virus scan (typical microsoft response)

Also when your speedtesting stick to one server so we can get a consistent result. Preferably the ones showing the 38mbps.

Also anyone that can answer. What are the overheads on 30Mbit or is that a glitched result?

Thread Appears to be in I.T section, any chance of a merge :P ?

rypien37
03-10-2011, 16:10
firstly, use Microsofts firewall and download, install MSE. get rid of VMs security suite.

your desktops not stable by the looks of it. does the speedtest glitch when you run it?

Thanks for the reply

Will do the firewall and get MSE.

As for speedtest in what sense do you mean glitch? it runs fine send back ping and does download speeds but takes a while to test the upload says connecting then like 20 seconds later starts testing, when I had it first installed no problems would do all requested tasks quickly now it it doesn't

thenry
03-10-2011, 16:15
does the speedo meter jump up and down while testing?

rypien37
03-10-2011, 16:25
Hi there yes its all over the place starts at say 8 then hits like 50 then settles back in the 20's, its like revving your car up sort of thing.

Currently scanning for viruses etc.

thenry
03-10-2011, 16:51
looks like your system(s) need a tune up.

rypien37
03-10-2011, 17:12
virus check etc all came back fine

thenry
03-10-2011, 17:15
whats your power levels like?

192.168.0.1
login
advanced settings
connection
copy and paste

you might want post up on the community forum and staff members will have a look at your connection. i reckon your systems need a tune up.

rypien37
03-10-2011, 18:03
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 2 55616000 Kbits/sec 299000000 Hz -5.0 dBmV 36.5 dB Hybrid
Locked QAM256 5 55616000 Kbits/sec 307000000 Hz -4.4 dBmV 37.1 dB Hybrid
Locked QAM256 6 55616000 Kbits/sec 315000000 Hz -4.3 dBmV 37.1 dB Hybrid
Locked QAM256 7 55616000 Kbits/sec 323000000 Hz -4.8 dBmV 36.4 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 35800000 Hz 47.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 536
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 535
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Mon Oct 03 16:03:01 2011

thenry
03-10-2011, 18:09
your levels are slightly low but seem fine. as said, you systems need a tune up. what operating systems you got?

rypien37
03-10-2011, 18:16
I have Vista home premium, VM have that freebie pc health check just run that and did some clearing out

thenry
03-10-2011, 18:25
is vista on all your machines? do they run at a fairly quick speed or do you endure lag,slow responses?

heres the best software to clear out temp files > http://download.piriform.com/ccsetup311.exe

rypien37
03-10-2011, 18:31
have 7 on my laptop and speed on that appears fine, desktop is vista and at times appears sluggish / thinks for a while before loading a program or a document etc.

Many thanks for your continued help also de cluttering stuff I just don't use like those games that come pre installed or trial software, if doesn't improve speed at least frees up disk space etc

thenry
03-10-2011, 18:38
well vistas renowned for that. regarding your pre installed stuff. the program i've posted a link to (ccleaner) has features within it to uninstall programs of your choice and also disable/enable start up programs which run even if you don't need them to run.

open up ccleaner > click tools > start up > take a look and disable those you don't need running 24/7

uninstaller is pretty straight forward, you decide.

restart your system after your done, post back what impact its had.

rypien37
03-10-2011, 19:12
Thanks will do hate how much junk comes with a new machine have like 20 games and programs that I'll never use.

---------- Post added at 18:12 ---------- Previous post was at 17:40 ----------

Ok cleared about 20 games and 5 programs I'll never use and a shed load of other stuff with ccleaner

restarted pc not sure if faster or not, did do a speedtest again from the same place that reported m8 mbps results, alas still not 30mbps as the engineer said I should be getting, the download doesn't act haywire now stays roughly in one spot, however still takes a while for the upload connection to be made...

https://www.cableforum.co.uk/images/local/2011/10/67.png (http://www.speedtest.net)


Edited...

tested again now with MSE & Windows Firewall slightly better results on download, ping better, upload still awful :(

https://www.cableforum.co.uk/images/local/2011/10/68.png (http://www.speedtest.net)

rypien37
04-10-2011, 12:48
ok after all the help last night now can't run anything all says pipe state invalid when wanting to use CCleaner, ASO etc., no system restore points found yet there were some, cant format computer I'm screwed what's going on? please help!

---------- Post added at 11:48 ---------- Previous post was at 11:10 ----------

well that's me fecked with an un useable desktop now :(

Taf
04-10-2011, 13:16
tested again now with MSE & Windows Firewall slightly better results on download, ping better, upload still awful

I have exactly the same thing. But 3 other, almost identical, machines wired from the SHUB all have perfect UL speeds. VM's tech fiddled to get the levels as perfect as possible, but something about this machine screws the UL speed. Even changing the ethernet card has had no effect. Ditto leads, removing firewall, removing AV, spyware/adware/virus scans, changing SHUB ports, and a full format and basic reinstal!

I've trawled the net for fixes, tried all I found, but to no effect.....:(

rypien37
04-10-2011, 13:17
like where has my acer erecovery program gone what have you done to my system please please help!!!

thenry
04-10-2011, 15:06
we was getting there slowly last night, I don't have a clue what went wrong after i logged off messenger. I've sent you an email, try the 3 suggestions.

thenry
06-10-2011, 18:50
looks like the OPs machine glitched somewhere badly and a few correction attempts caused a complete lock up :erm: the OP reinstalled the OS (recovery) and is now getting max broadband speeds on the system.