Milambar
29-09-2011, 15:57
What is the best way to raise a formal complaint against the Indian call centers without it having a negative affect on me.
Allow me to explain.
My connection died this afternoon, so I called 151, and worked through the menus. I was connected to an Indian call center. The person who answered had such a thick accent which I could barely understand, I didn't even wait for him to finish his greeting. I hung up and redialed.
Repeat this 8 times, until I got a female voice, but with a much milder accent, but still difficult to understand. I explained that I was having trouble understanding her due to my hearing impediment and her accent, and could she transfer me to someone without such a thick accent.
She refused. "I am sorry, I am not able to do that." I think she said. I asked for a note to be placed on my account regarding that I was unhappy about the Indian call centers, and hung up.
After redialing 20 or so times, I finally got connected to someone with a British accent, still trying to pin it down where abouts in the UK, but it was understandable, to me.
He failed to identify the problem and scheduled an engineer, but thats another story.
Its not an attack on India or Virgin Media, not directly, I do understand why they have outsourced to India, but I feel there should be some recourse if people are finding they cannot understand the thick Indian accents.
What would be the best way of recording my dis-satisfaction?
Interestingly with regards to my loss of connection, I noticed my SH was too hot to touch, so I pointed two desk fans at it, and then a short while later, my connection was restored, and the SH was cool enough to touch. Im not happy about it being that hot, so I think I will keep the engineers appt.
Allow me to explain.
My connection died this afternoon, so I called 151, and worked through the menus. I was connected to an Indian call center. The person who answered had such a thick accent which I could barely understand, I didn't even wait for him to finish his greeting. I hung up and redialed.
Repeat this 8 times, until I got a female voice, but with a much milder accent, but still difficult to understand. I explained that I was having trouble understanding her due to my hearing impediment and her accent, and could she transfer me to someone without such a thick accent.
She refused. "I am sorry, I am not able to do that." I think she said. I asked for a note to be placed on my account regarding that I was unhappy about the Indian call centers, and hung up.
After redialing 20 or so times, I finally got connected to someone with a British accent, still trying to pin it down where abouts in the UK, but it was understandable, to me.
He failed to identify the problem and scheduled an engineer, but thats another story.
Its not an attack on India or Virgin Media, not directly, I do understand why they have outsourced to India, but I feel there should be some recourse if people are finding they cannot understand the thick Indian accents.
What would be the best way of recording my dis-satisfaction?
Interestingly with regards to my loss of connection, I noticed my SH was too hot to touch, so I pointed two desk fans at it, and then a short while later, my connection was restored, and the SH was cool enough to touch. Im not happy about it being that hot, so I think I will keep the engineers appt.