Sherlock614
12-09-2011, 13:53
Hi all :angel:
Haven't posted here for a long time, but I have problems!
I upgraded from a rock solid 10mb connection to 30mb with the Superhub. We've had it 5 days now and about every couple of hours it just disconnects from the internet. No ethernet and no wireless whatsoever.
The lights on the Superhub when this happens:
Top light flashing green
Middle light off
Bottom light on green
We have a tech coming Thursday morning, but i just wanted to see if anyone could see anything that doesn't look right.
Many thanks in advance :)
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 306750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
--------------------------------------------------------------------------------
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 14 55616000 Kbits/sec 306750000 Hz 0.3 dBmV 42.5 dB Hybrid
Locked QAM256 13 55616000 Kbits/sec 298750000 Hz 0.5 dBmV 42.4 dB Hybrid
Locked QAM256 15 55616000 Kbits/sec 314750000 Hz 0.3 dBmV 41.7 dB Hybrid
Locked QAM256 16 55616000 Kbits/sec 322750000 Hz 0.2 dBmV 42.2 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
--------------------------------------------------------------------------------
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 45800000 Hz 53.7 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
--------------------------------------------------------------------------------
Primary Downstream Service Flow
Downstream(0)
SFID 23173
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
--------------------------------------------------------------------------------
Primary Upstream Service Flow
Upstream(0)
SFID 31065
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Information
Standard Specification Compliant EU DOCSIS 3.0
Hardware Version 2.00
Software Version V5.5.2R26
MAC Address edited!
Serial Number edited!
CM Certificate Installed
--------------------------------------------------------------------------------
Status
System Up Time 0 days 02h:11m:05s
Network Access Allowed
Device IP Address edited!
Haven't posted here for a long time, but I have problems!
I upgraded from a rock solid 10mb connection to 30mb with the Superhub. We've had it 5 days now and about every couple of hours it just disconnects from the internet. No ethernet and no wireless whatsoever.
The lights on the Superhub when this happens:
Top light flashing green
Middle light off
Bottom light on green
We have a tech coming Thursday morning, but i just wanted to see if anyone could see anything that doesn't look right.
Many thanks in advance :)
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 306750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
--------------------------------------------------------------------------------
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 14 55616000 Kbits/sec 306750000 Hz 0.3 dBmV 42.5 dB Hybrid
Locked QAM256 13 55616000 Kbits/sec 298750000 Hz 0.5 dBmV 42.4 dB Hybrid
Locked QAM256 15 55616000 Kbits/sec 314750000 Hz 0.3 dBmV 41.7 dB Hybrid
Locked QAM256 16 55616000 Kbits/sec 322750000 Hz 0.2 dBmV 42.2 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
--------------------------------------------------------------------------------
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 45800000 Hz 53.7 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
--------------------------------------------------------------------------------
Primary Downstream Service Flow
Downstream(0)
SFID 23173
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
--------------------------------------------------------------------------------
Primary Upstream Service Flow
Upstream(0)
SFID 31065
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Information
Standard Specification Compliant EU DOCSIS 3.0
Hardware Version 2.00
Software Version V5.5.2R26
MAC Address edited!
Serial Number edited!
CM Certificate Installed
--------------------------------------------------------------------------------
Status
System Up Time 0 days 02h:11m:05s
Network Access Allowed
Device IP Address edited!