View Full Version : Contact Impossible
rg012a3866
06-09-2011, 17:15
I have simply joined as I have been trying to contact VM to inform them a cable box is wide open and children are playing inside it. Shard End Milsom Grove B34. Good day
call 0330 333 0444
or
open this link > https://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1002&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=Cable&CMD=ESCALATION_REQUEST
Move your mouse over "Fault with your service" > select "I have cable services"
a list should appear > select on the last option "Street Cabinet: report an open/damaged cabinet"
fill in the form and submit
rg012a3866
06-09-2011, 17:45
Hi, thank you, that was much less painfull :)
rg012a3866
07-09-2011, 08:57
What a wonderful service ... The cabinet has both doors open now :-(
What's that stuff that happens? :-)
Not a leading question, but have you tried pushing them to/closed?
rg012a3866
07-09-2011, 10:14
Really? I hadn't thought of that:dunce: Oh wait, yes I did three times to be exact:rolleyes: but not being able to lock them is a problem :erm: RMG (BSc)
Really? I hadn't thought of that:dunce: Oh wait, yes I did three times to be exact:rolleyes: but not being able to lock them is a problem :erm: RMG (BSc)
You could try the cabinet repair team staple.. Gaffer tape !
That seems to be the official fix in Lincolnshire..
We have one of those lift of covers on ours, and some friend of society stole it, leaving the box to all elements, somebody covered it in a heavy duty bin bag.
It took ages and one appeared overnight.
I wonder if BT or VM would take offence if we got out the generator and TIG ;) :D Just that I recently had issues with idiot vandals
Digital Fanatic
07-09-2011, 13:50
Really? I hadn't thought of that:dunce: Oh wait, yes I did three times to be exact:rolleyes: but not being able to lock them is a problem :erm: RMG (BSc)
you only reported it yesterday, It can take a couple of days to attend.
Really? I hadn't thought of that:dunce: Oh wait, yes I did three times to be exact:rolleyes: but not being able to lock them is a problem :erm: RMG (BSc)
just in case the OP is not aware this is not an official VM Forum so not sure that your sarcastic response was merited when someone was just trying to help. POG (BSc) ;)
I have a BA (Hons). But it's in an ology. So I'm still a scientist. :D
pabscars
07-09-2011, 15:20
Really? I hadn't thought of that:dunce: Oh wait, yes I did three times to be exact:rolleyes: but not being able to lock them is a problem :erm: RMG (BSc)
Long nose pliers might do the trick, it's probably what the kids used in the first place to open it, the little tikes.
---------- Post added at 15:20 ---------- Previous post was at 15:19 ----------
I wonder if BT or VM would take offence if we got out the generator and TIG ;) :D Just that I recently had issues with idiot vandals
:D
rg012a3866
08-09-2011, 08:53
As summers splendour gave way to the winters cool, like giant butterfly wings the cabinet box doors would ebb and flow. The crystallised paintwork in battleship grey adorned the streets of trash. Melodic sounds of corrosive rust filled the air with splendorous tune. And I asked myself one question ... Would this beauty ever cease, or would the cable man like his fellow friend the cleaner become extinct..! ... Oh, sorry, lost it a bit there, the doors are still open :angel::angel:
---------- Post added at 08:53 ---------- Previous post was at 08:18 ----------
just in case the OP is not aware this is not an official VM Forum so not sure that your sarcastic response was merited when someone was just trying to help. POG (BSc) ;)
Peoples perception of humour is lost on those who are taught to skim read ( Graduates :-). If you look carefully, you will see the dunce. Its intention was to highlight the lack of memory I possess. However, if I did offend anyone, I apologise profusely. I just want the cabinet doors shut before someone severs my connection, and I drift back into thought (blank space) :dunce: Sorry Hugh,,, as a punishment I went to close the doors again, but two really big five year olds chased me off :-)
spiderplant
08-09-2011, 09:04
I wonder if BT or VM would take offence if we got out the generator and TIG ;) :D Just that I recently had issues with idiot vandals
I doubt BT or VM would mind, but their parents might.
rg012a3866
10-09-2011, 08:35
Can I borrow the TIG? Still open :(
rg012a3866
13-09-2011, 11:58
I really can't believe these doors are still open. They seem to be a little damaged and can't really push them to anymore. I'm surprised the cables are not damaged. :(
qasdfdsaq
13-09-2011, 13:47
All you need is for some disillusioned youth to come along and set fire to the thing, then when VM have to start paying compensation perhaps then they'll start also paying attention.
weesteev
13-09-2011, 13:59
All you need is for some disillusioned youth to come along and set fire to the thing, then when VM have to start paying compensation perhaps then they'll start also paying attention.
Unlikely... the division that deals with the access network have no link to consumer services so would be unaware of the financial effect.
Having said that, there is a program underway to repair damaged cabinet locks/doors and replace with better options, understandably this takes time though.
rg012a3866
13-09-2011, 15:11
I'm not really surprised at how poor their maintenance is, because when I moved here five years ago the cable from the path to my home was damaged. They put a temporary bridge in, and its still there today.
They have been good to me though, because I run a host server, and although I have a dynamic IP, it remains static for up to 18 months at a time. My site is for my own freeware which attempts to serve for the Red Cross charity. It supports all my domains my mail server plus DNS, so perhaps that will lend a clue as to why I am so concerned about the doors.
I re-used the link that "thenry" gave me again today. Here's hoping :-)
qasdfdsaq
13-09-2011, 18:39
Unlikely... the division that deals with the access network have no link to consumer services so would be unaware of the financial effect.
Having said that, there is a program underway to repair damaged cabinet locks/doors and replace with better options, understandably this takes time though.
Are you saying VM have no managers? That would explain a lot.
weesteev
14-09-2011, 07:21
Are you saying VM have no managers? That would explain a lot.
What has that got to do with what I said?
qasdfdsaq
14-09-2011, 08:56
Unlikely... the division that deals with the access network have no link to consumer services so would be unaware of the financial effect.
It's a manager's job to ensure information gets shared and departments don't work in complete ignorance of each other's issues. Or in other words, they are the link.
The only reason for there to be no link would be if there's no managers or they're incompetant.
rg012a3866
19-09-2011, 08:55
Reported three times now, and I even fixed one of the doors and put some tape across to keep them closed.
Today they are still open ... Given up :(
I'm not really surprised at how poor their maintenance is, because when I moved here five years ago the cable from the path to my home was damaged. They put a temporary bridge in, and its still there today.
They have been good to me though, because I run a host server, and although I have a dynamic IP, it remains static for up to 18 months at a time. My site is for my own freeware which attempts to serve for the Red Cross charity. It supports all my domains my mail server plus DNS, so perhaps that will lend a clue as to why I am so concerned about the doors.
I re-used the link that "thenry" gave me again today. Here's hoping :-)
A splice pack is permanent not temp
rg012a3866
19-09-2011, 09:31
I don't recall a splice pack being mentioned, but the guy definitely told me it was temporary as it runs across the garden slabs. He told me they would have to take them up and bury the cable, but that was five years ago. :( I wish the doors could have a splice pack :dunce:
rg012a3866
10-10-2011, 09:52
It's now the 10th of October 2011, and the doors are still wide open. I really can't believe after two notifications they still do nothing. The worse thing is it makes the Grove look more unsightly than it already is. I'm trying to get an exchange from here, and I really believe that people visiting take the sight of the doors hanging open as possible vandalism.
Go to poundland, grab a cheap double pack of epoxy resin (a hell of a lot cheaper than araldite) then glue them shut..
An engineer with a screwdriver will soon prise them open but any passing youth will give them a tug and leave it alone.
rg012a3866
10-10-2011, 10:08
Go to poundland, grab a cheap double pack of epoxy resin (a hell of a lot cheaper than araldite) then glue them shut..
An engineer with a screwdriver will soon prise them open but any passing youth will give them a tug and leave it alone.
Ha-ha, I'm very tempted :) Anyway after I wrote that, I tried contacting them again and finally got through to someone who stated they will be sorted in 48 hours. I'll let you know if it happens. Otherwise the Araldite becomes a reality ;)
rg012a3866
16-10-2011, 10:32
It's still open, anyone passing Milsom Grove with welding equipment?
But seriously, I am now closing my account with cable, I've booked a BT line installation, at least I don't need to worry about open boxes again :)
dontpannic
14-11-2011, 12:35
It's still open, anyone passing Milsom Grove with welding equipment?
But seriously, I am now closing my account with cable, I've booked a BT line installation, at least I don't need to worry about open boxes again :)
Wait, what?
Are you suffering connection loss? You're leaving Virgin on account of the box being open? Are you sure its a VM box?
rg012a3866
14-11-2011, 13:31
Wait, what?
Are you suffering connection loss? You're leaving Virgin on account of the box being open? Are you sure its a VM box?
Yes, leaving them at the end of this month, the box was open for 2 months, despite many phone calls and emails to them. Finally it resulted in a gang of kids ripping the wires out. Virgin then and only then came and repaired it, costing me a weekend without connection. :mad:
Definitely a VM box :)
Yet another example of what happens when you promote short-sighted muppets into management positions. For want of a brief detour to lock a cabinet, VM has lost a customer plus the cost of fixing avoidable vandalism.
You can lead a horse to water, and all that. Still, thanks for sharing this tale with us, RG, it has been entertaining (though not for you, obviously!).
vBulletin® v3.8.11, Copyright ©2000-2024, vBulletin Solutions Inc.