View Full Version : Installation Muck up?
My next door neighbour had cable installed today, but i have picked up on a mistake that any proper installer should never have made. The neighbours WiFi channel was set on channel 1, this happens to be the same one i was using at that time & the previous 6 years constantly. I have been informed by tech support that the installers are not qualified to change WiFi channels, if this is the case then they can't do their jobs properly & need to be trained.
Tech support also tell me that the hubs are set to automatically chose a channel, in which case the hubs have a bad fault in the wifi system.
The hubs need to be fixed so they pick the best available channel, any idiot knows that will not be the same channel as your neighbour.
Appologies for the rant but somethings need to be addressed.
R30 firmware is currently being tested and should be rolled out soon so your neighbours SuperHub should sort it out when his SH receives it.
I very much doubt a tech has done too much to your neighbours SuperHub. The max they would do is check power levels/connection and a simple speedtest. Unless your neighbour has told you he toyed with the settings on wireless... he hasn't.
Another thing is number 1 may be used by yourself but you don't own it. I've been annoyed to find new routers etc. use the same number as me but you just have to go with it. Not everyone is clued up enough to figure this sort of thing out. If you have a major issue with it then go have a chat with your neighbour. If you really are vexed then move onto 5GHz, not many people use it and you should be isolated.
I know i don't own it but 2 people in close proximity on the same channel renders the signal pretty lame, i have switched channel to an empty one now.
Nedkelly
30-08-2011, 21:23
I use a program called inSSider which will let you see what channels are being used . installers do not change any settings on the hubs most of the time they are on ch6 this seems to be popular with them :)
I got an app on my phone that i use, its helpful in picking out the best channels to use. The main reason i am annoyed that my neighbour was put on the same channel is it was kicking my phone off the wifi when i am in my living room, this is because i am then closer to her wifi this then costs me money as my phone then uses its data connection.
inSSider is great to use, lol
Strictly speaking your supposed to "ideally" have a separation of 6 channels between a neighbouring network but thats becoming more impossible due to the increase of wireless routers in most areas.
But as long as you use a different channel number, it will make a difference as your signal wont be effected as easily by interference... and inSSider helps with thise.. on my superhub here, i found the only channel that isnt being used in the local vicinity.
as said also, can move up to 5GHz, that will also give a signal range increase as the frequency is higher it penetrates walls and floors / ceilings easier.
as said also, can move up to 5GHz, that will also give a signal range increase as the frequency is higher it penetrates walls and floors / ceilings easier.
Mixed views on this mate... take a look at post #19 > http://www.cableforum.co.uk/board/12/33680589-r30-superhub-r29-is-no-more-page-2.html
arcimedes
30-08-2011, 21:56
I got an app on my phone that i use, its helpful in picking out the best channels to use. The main reason i am annoyed that my neighbour was put on the same channel is it was kicking my phone off the wifi when i am in my living room, this is because i am then closer to her wifi this then costs me money as my phone then uses its data connection.
That seems rather suprising and suggests that your phone isnt configured correctly or isnt capable of being.
Can you configure it say to have a fixed IP address on your network?
Sounds like you have a crap phone there .. we have 16 wireless networks in work, all within a few feet and all running off VM supplied customer kit .. they all work and my phone has never complained..
I can configure my phone fine there are loads of wireless networks round by me its just in my living room the wifi signal from the neighbours wifi is stroger than mine, it was wiping my signal out as its only just behind the wall. I have switched to the only empty channel round by me & will now be setting up my old router to the same channel, this router will then use up all remaining bandwidth on the same channel.
The bonus with that is no one within 3 to 4 houses from me will find that channel any good for them, i keep my system running 24/7.
My original gripe was VM setting up a neighbour on the same channel not good practice & bad for customers, they should do as sky & some of the other providers do & set people up properly.
qasdfdsaq
31-08-2011, 17:55
Fail.
Epic fail, you have no rights to channel 1 and it's not the installers reasonability to check other wifi networks either.
Epic fail, you have no rights to channel 1 and it's not the installers reasonability to check other wifi networks either.
How come other providers do check then, i still think VM are not doing their part properly by not ensuring neighbouring properties are not using the same WiFi channel.
Most people who have an installation done don't have a clue about setting up routers, VM are shirking their resposibility by supplying people with routers & not setting them up properly.
There is also the security point of view with peoples BB being open to being used by other people, think how you would feel if for instance you brought a car & it wasn't set up correctly.
VM are also leaving themselves open if for instance someones BB was abused & it was used for downloading child porn by someone outside the household, after all the kit is supplied as part of your BB package & therefore should be set up correctly by VM
AndyCambs
31-08-2011, 19:15
There is also the security point of view with peoples BB being open to being used by other people, think how you would feel if for instance you brought a car & it wasn't set up correctly.
The routers do come with WPS security which is unique to the router.
Would you like them to shine your shoes, unblock your drains and mow your lawn whilst they're there?? :rolleyes:
Most DSL ISP routers are sent out without an engineer and it's upto the recipients to configure how they want it. Why should VM be any different with their cable.. they set up their side (which you can't do) then leave you to set up your own side including any wifi config.
AndyCambs
31-08-2011, 19:17
Would you like them to shine your shoes, unblock your drains and mow your lawn whilst they're there?? :rolleyes:
Most DSL ISP routers are sent out without an engineer and it's upto the recipients to configure how they want it. Why should VM be any different with their cable.. they set up their side (which you can't do) then leave you to set up your own side including any wifi config.
I suppose in the same vein, if I bought a car, I wouldn't expect the garage to have to teach me how to drive...:)
arcimedes
31-08-2011, 19:27
How come other providers do check then, i still think VM are not doing their part properly by not ensuring neighbouring properties are not using the same WiFi channel.
Most people who have an installation done don't have a clue about setting up routers, VM are shirking their resposibility by supplying people with routers & not setting them up properly.
There is also the security point of view with peoples BB being open to being used by other people, think how you would feel if for instance you brought a car & it wasn't set up correctly.
VM are also leaving themselves open if for instance someones BB was abused & it was used for downloading child porn by someone outside the household, after all the kit is supplied as part of your BB package & therefore should be set up correctly by VM
I dont believe you mean what you are saying.
Where do you put the channel no in the configuration for a wifi network?
With the superhub I think you can set the channel to be automatically selected and in theory (though not practice ) it will the best channel.
I wont even comment on the car issue you cant compare a BB setup to the legal requirements on owning a car.
I suppose in the same vein, if I bought a car, I wouldn't expect the garage to have to teach me how to drive...:)
You would however expect the said car to have its brakes & clutch set up correctly before using it, the same applies to the router as far as i am concerned. VM supply these hubs & claim they belong to them as part of their kit, in which case they should set the said kit up properly. If you purchase your own router then fair enough that is your own responsibility to set up.
The one thing you don't seem to grasp is that although the cable side of the hub is beyond the users configuration the router/wifi side isn;t and every household likes to set their up their own way..
You seem to be arguing a point for the sake of it even though just about everyone else in the thread has told you differently
The SuperHubs are sent out already configured with features to sort out issues. Its the firmware thats the problem which is now fixed but not released to all SuperHubs.
Keep an eye on R30 being released to all SuperHubs then change your channel to 1 and see if your neighbours SuperHub changes its wireless channel which will give you back your channel. You might as well change your SSID to DON'T USE CHANNEL 1 although that will probably backfire.
What happens if the hub (which comes set at auto by default) changes again to your channel?
qasdfdsaq
31-08-2011, 21:14
Hey jb66 I thought you were no longer registered...
Im on my best behaviour now...
The SuperHubs are sent out already configured with features to sort out issues. Its the firmware thats the problem which is now fixed but not released to all SuperHubs.
Keep an eye on R30 being released to all SuperHubs then change your channel to 1 and see if your neighbours SuperHub changes its wireless channel which will give you back your channel. You might as well change your SSID to DON'T USE CHANNEL 1 although that will probably backfire.
Unless you say dont use channel 2 and then use channel 1 .. that might work :D
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