View Full Version : Superhub Poll for Superhub users only
kwikbreaks
28-08-2011, 11:43
Apparently the majority of Superhub users do not report any problems. As the firmware is known to be faulty and VM have said this is partly due to interference from other WiFi equipment I'm just wondering what % here see issues...
Do remember that this is primarily a help and support forum so oddly enough the may be one or two with an issue.
Below is my present uptime with R29
System Up Time18 days 21h:46m:14s
Prior to that it had been online for 82 days with R26 without any issue.
Ignitionnet
28-08-2011, 11:50
Apparently the majority of Superhub users do not report any problems. As the firmware is known to be faulty and VM have said this is partly due to interference from other WiFi equipment I'm just wondering what % here see issues...
Me.
Until WiFi was disabled the thing became unresponsive every few hours, as would be expected from a leaky driver.
kwikbreaks
28-08-2011, 11:52
Me.
Until WiFi was disabled the thing became unresponsive every few hours, as would be expected from a leaky driver.Strangely though Masque says (and I've no reason to disbelieve him) this known bug doesn't lead to many VM support calls.
I resolved the issue by getting a VMNG300 via the CEO office.
Strangely though Masque says (and I've no reason to disbelieve him) this known bug doesn't lead to many VM support calls.
We do not get that many issues and mostly we can sort them sometimes using remote access on your connection.
Mine is fine with the wifi off but carp with it on.
arcimedes
28-08-2011, 12:10
I have wifi cut down in speed to "upto 145mbps" as I connect a camera outside via a netgear ethernet to wifi convertor. This pumps out about 3 mbits/sec and would not work when shub set on above 145.
The only problem I have is the occasional failure of the PC to connect via enet which requires shub to be rebooted about 1.5 times per month
If the shub reboots itself it very rare.
Im using modem mode which is quite fine. working nicely.
Ignitionnet
28-08-2011, 12:23
Im using modem mode which is quite fine. working nicely.
I entirely agree, works very well, how about before then.
I jumped up and down, screamed and cried like a little girl until I got to try modem mode, that's how abysmal my experience was.
A touch of WiFi congestion in the area.
Using R26; I was having a lot of issues on 2.4 so I switched to 5 and so far I've had the odd drop out and reboot but nothing like what 2.4 was like. I don't think theres any 5GHz networks in my area apart from mine which probably explain why its doing ok or it could have been different. Spoilt brat which is the SuperHub... "I'm the only network in the area"
System Up Time 31 days 21h:32m:28s
smallethic
28-08-2011, 14:01
No problem since R26. Wireless range is rather short but that is not a problem for me - possibly an advantage since it cannot be picked up outside my property.
Milambar
28-08-2011, 14:03
Lost wireless the other day (well not entirely, but the SH throttled my SSH connection down to 10kb/sec until I rebooted it), for the first time since R26.
horseman
28-08-2011, 14:16
R26 - W/L disabled - 18 days since install - system uptime 11days via brig16.
https://www.cableforum.co.uk/images/local/2011/08/9.png
http://cl.ly/140q1s2z141o2X1G1h2B/MD-SH-18day-brig16.png
[Mod edit: Large image changed to link]
No problem at all wired, except for an upload speed problem (1mbps instead of 3mbps).
Never tried wireless.
qasdfdsaq
28-08-2011, 15:45
I guess the reason setting 145mbps mode on the Superhub helps with wireless issues is because it halves the amount of interference it receives* and therefore is less likely to get enough interference to cause it to break. Course, it shouldn't have been using 40Mhz mode in the first place but that's VM for you...
* Gross generalization.
denphone
28-08-2011, 15:47
Yes l have some drop outs with WiFi sometimes and it can be quite slow sometimes as well.
No problems at all with R26, a completely wireless network with no dropouts whatsoever
802.11 mode: Up to 145Mbps
802.11N Band: 2.4Ghz
System Up Time: 34 days 03h:29m:12s
I've given up on mine, it worked perfectly for months, now it drops daily and the wireless just doesn't work .. luckily I have spare VMNGs :) which I am now using until I can find another (new) SH. I've got lots of them, but I want a new one .. :)
Superblade7
29-08-2011, 06:59
I've had mine since earlier this year and after doing the usual disabling firewall etc, mine has been faultless. I do have a wired connection from my Superhub to laptop (as they are situated next to each other on a desk) but even when using the WiFi with my PS3 (not for gaming though) I see no problems.
I've given up on mine, it worked perfectly for months, now it drops daily and the wireless just doesn't work .. luckily I have spare VMNGs :) which I am now using until I can find another (new) SH. I've got lots of them, but I want a new one .. :)
This superhub was installed on Friday and its started dropping connections on the wifi so i turned that off, Now its locking up as soon as i try to upload data to my ftp and its messed up my vpn. I want my original ambit back :cry:
Mick Fisher
29-08-2011, 11:55
Strangely after months of my superhub multi-rebooting daily, without any intervention or changes I notice it's been up for 5days 17 hours. :confused:
Mind you 300mbps, 5ghz and autoseek still don't work. :erm:
I also would prefer a proper modem.
Even after modem mode is (eventually?) released I will still be stuck with an overlarge useless lump of plastic and xmas tree lights taking up valuable space on my already crowded desk.
Only one odd problem since installation (PC is wired, lappy wireless). The superhub settings decided to switch off allow wireless connections :dozey:
Wireless dropouts here resulting in me having to reset the superhub.
No problems whatsoever here.
System Up Time 64 days 22h:51m:42s
Mind you 300mbps, 5ghz and autoseek still don't work. :erm:
Are you running R26 Mick? 300 5GHz works fine for me, just change just the channels manually. If you have an 5GHz adapter, take a look at what it states regarding channels. My Belkins one doesn't seem to like large numbered channels on 5 so its limited to a couple of lower numbered channels.. still does the job.
Mick Fisher
29-08-2011, 14:42
Yep, R26 here.
The 300mbps signal is too weak for the wireless to connect.
Switching to 300mbps on a wired lan transfer from a gigabit enabled desktop to a gigabit NAS results in a slower speed than 145mbps. :confused:
The lappie has an intel 5100 adapter which is reputed to handle 5ghz. It sees the signal but refuses to connect. :confused:
However I an not worried about 5ghz ATM. The router I intend to use when modem mode is available doesn't even have the option.
To tell you the truth, my speedtests on wireless 5GHz are good but transfer rate of files suck sometimes. Wired connections are ok.
Mick Fisher
29-08-2011, 18:13
Switching to 300mbps on a wired lan transfer from a gigabit enabled desktop to a gigabit NAS results in a slower speed than 145mbps. :confused:
Which, I am afraid, is complete nonsense. :( Must have had a senior moment there. :)
I meant to say:
Switching to 300mbps on lan transfer from a wired gigabit enabled desktop to a wireless N Lappie results in a slower speed than 145mbps. :confused:
Mick Fisher
29-08-2011, 18:23
No I'm on 2.4ghz.
The lappie won't connect at 5ghz
Would something like this help if you configured your settings?
http://www.speedguide.net/downloads.php
So far it's been okay. I don't use the WiFi too much, but it is enabled.
Software Version
V5.5.2R26
System Up Time
21 days 12h:23m:43s
https://www.cableforum.co.uk/images/local/2011/08/7.png
My wireless drops out at least 6 times a day, senior engineer coming tomorrow to fix..........! We will see, don't have much faith in VM. I keep asking myself & VM why should I be paying for something I don't get, still haven't had answer from VM.
qasdfdsaq
31-08-2011, 18:01
Engineer can't do jack about the Superhub's wireless that you can't already do yourself.
Mick Fisher
31-08-2011, 18:15
Hmmm....36 with problems against 28 without so far........:erm:
arcimedes
31-08-2011, 19:46
Hmmm....36 with problems against 28 without so far........:erm:
I am suprised that the problems arent higher which perhaps means the superhub is better than we thought.
I have just change to modem mode and using Linksys WRT120N. Down stairs the wireless is worse now and it identified a problem the my PC's wifi card so i am upgrading that, but traffic to and from my NAS is25 % faster.
Mick Fisher
31-08-2011, 19:54
I am suprised that the problems arent higher which perhaps means the superhub is better than we thought.
I have just change to modem mode and using Linksys WRT120N. Down stairs the wireless is worse now and it identified a problem the my PC's wifi card so i am upgrading that, but traffic to and from my NAS is25 % faster.
There are so many usage patterns to take into acccount. For instance If a user only has one device that he uses wired then he is probably not going to see any problems. For all we know that particular usage pattern could be in the majority.
qasdfdsaq
31-08-2011, 21:07
And a lot of people who have minor problems may not have realised the Superhub to be the cause.
arcimedes
31-08-2011, 22:21
There are so many usage patterns to take into acccount. For instance If a user only has one device that he uses wired then he is probably not going to see any problems. For all we know that particular usage pattern could be in the majority.
But are you going to have 30Mb+ if you only have one device? unless you're a big downloader but then you're probably not part of the majority. Reminds of the exercises in the middle ages of trying to determine how many angels can stand on a pin head:D
Harryn9000
01-09-2011, 00:03
on my second superhub was on 50mb but downgraded to 30mb not had a problem with my second one. first one was another story constant drop outs everyday whole internet would go off.
qasdfdsaq
02-09-2011, 02:35
But are you going to have 30Mb+ if you only have one device? unless you're a big downloader but then you're probably not part of the majority. Reminds of the exercises in the middle ages of trying to determine how many angels can stand on a pin head:D
I have 50mb for just one device, and will be upgrading to 80/100 soon as it's available.
At work I have 1gbps for just one device :p:
Rob King
02-09-2011, 09:46
Do remember that this is primarily a help and support forum so oddly enough the may be one or two with an issue.
Below is my present uptime with R29
System Up Time18 days 21h:46m:14s
Prior to that it had been online for 82 days with R26 without any issue.
i have R26 but the nice guys on the Virgin Media forum say they going to give me the R30 firmware within a week
arcimedes
02-09-2011, 11:30
..... but traffic to and from my NAS is25 % faster.
this shows the dangers of quoting preliminary figures. I have just switched back to the superhub only and and NAS figures are now much better. I am getting over 200Mb/s from it. Probable reason for this is deleting a few thousand files off the NAS. The Linksys router only has 100 Mbit ports.
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